We’ve had a great experience with Extend so far. Implementation was easy peasy thanks for their team, and the platform has been simple to manage day to day. It’s been really helpful having all warranty and shipping protection claims centralized in one place, and the data and reporting are clear and easy to digest. Huge shoutout to Deven and the Extend team - they’re incredibly responsive, proactive, and always available when questions come up. We also really appreciate that Extend is constantly iterating and making improvements, which makes it feel like a true partnership rather than a static tool. Overall, it’s been a strong addition to our CX and operations stack. :)

Really unimpressed. I was super stoked to install this and get it going on our site. We've written store policies around this app. Then nearly a month later, we get an email from someone stating that they cannot work with us because our store does not have $3 million in revenue. Poof, that's it. You've lost a prospective customer.

Extend’s product protection offers a great peace of mind for many of our customers. Their service is fast and exceptional, bringing extra value to our products. Our experience with them has been phenomenal and their support is fast to respond. They are someone we highly recommend!

Extend is a great way to increase AOV and overall revenue while also supporting your customers! We have technical difficulties due to the way our shopify store is set up and their team is attentive and works with us to find solutions to customize the experience to our needs. Implementation is super simple and done through the app which we can appreciate!

We've been working with Extend for a bit over a year and overall they have been really great. We have had a few instances where they denied a claim for seemingly no reason, because the customer was within the appropriate timeframe and eligible for the claim (whether it be a ring resize or repair), and unfortunately they tell the customer that it's something that our company should cover when it is not. Each time when we've questioned Extend they've conceded and realized they were wrong, but ideally this doesn't happen at all because the customer gets upset at us thinking we're not doing something we should be doing, and in addition are annoyed at the extended time the back and forth with Extend takes before getting a resolution. But overall I would definitely recommend them! They are great to work with and our customers have been very happy knowing they have protection for their products.

Our experience has been great with Extend. The team is responsive and works closely with our developers on integrations and setup. The only reason that I gave Extend 4 stars is that the process for servicing has been a bit all over the place, that is because we require our products to be only serviced at our servicing locations which adds a layer of complexity to the flow. Or customers have a lot more peace of mind purchasing now that they know they are covered for longer than our 1 year warranty.

We've been using Extend to offer a sense of reassurance on big ticket items, and we're getting good revenue from it. The backend system basically runs itself, and my experience with the integration team, when onboarding, was smooth and painless.

The Extend team has been great from the moment we set up our initial call. They are always quick to respond, very knowledgeable, and understand the different facets of our business. It is also great to know that our products are protected from shipping and beyond!