OneLoyalty: Loyalty & Rewards review 2026

OneLoyalty: Loyalty & Rewards

by FireGroup

4.6

(106 reviews)

42/100 · Mixed signalsBuilt for ShopifyFree plan available. Free trial available.

Best suited for stores doing 100 to 3,000 orders a month looking to build loyalty programs.

Probably not for you if you're doing fewer than 100 orders a month.

Build a loyalty program you can scale, control, and measure with confidence. Build loyalty that feels like your brand. Shaped by your store context and expert logic, OneLoyalty helps you design flexible programs across rewards, gamification, and omnichannel experiences. As your loyalty program runs, OneLoyalty AI turns performance into customer profiles, valuable insights, and clear next steps—helping you optimize and achieve your retention goals over time. Stay in control. See your loyalty ROI clearly and keep your program secure and sustainable with advanced rules. Build loyalty that feels like your brand. Shaped by your store context and expert logic, OneLoyalty helps you design flexible programs across rewards, gamification, and omnichannel experiences. As your loyalty program runs, OneLoyalty AI turns performance into customer profiles, valuable insights, and clear next steps—helping you optimize and achieve your retention goals over time. Stay in control. See your loyalty ROI clearly and keep your program secure and sustainable with advanced rules. more Create meaningful engagement with diverse, cross-channel point & reward options Maximize your loyalty program’s impact with campaigns, emails and gamification Acquire new customers through word-of-mouth with a powerful referral program Retain your best customers with exclusive Membership and VIP tiers program Understand your loyalty ROI from every angle and keep your loyalty profitable

Copy from the Shopify App Store listing, unedited.

View on Shopify Find my plan See the scorecard

Plan fit

Which plan would my store need?

Move this to your own volume. Nothing is sent anywhere — the answer is computed here, from the limits this developer publishes.

How many orders a month?

Free≤ 100

Growth≤ 1,000

Professional≤ 1,500

Premium≤ 3,000

Growth

$49/month

≈ $0.08 per order

600 of 1,000 orders/month40% headroom

Free ($0/mo) will not stretch this far — it caps out on orders/month.

Next step up is Professional at $99/mo — $50 more a month.

Computed from the limits printed on this developer's own plan descriptions. Prices change — confirm on the listing before you install.

Who it’s for

Loyalty and rewards

What it moves

Top line

conversion rate and average order value

What it costs

From $49/mo

free plan available · 4 tiers · priced by orders/month

How it’s supported

42/100

Mixed signals · from 106 reviews

What it does

Create meaningful engagement with diverse, cross-channel point & reward options

Maximize your loyalty program’s impact with campaigns, emails and gamification

Acquire new customers through word-of-mouth with a powerful referral program

Retain your best customers with exclusive Membership and VIP tiers program

Understand your loyalty ROI from every angle and keep your loyalty profitable

Pricing

Free plan available. Free trial available.

Free

100 monthly orders

100 built-in email sends/month

Points for purchases

Basic rewards redemption

Referral program

Basic loyalty page & widget

Import & export members

Growth

$49/month

Lowest paid plan

All in Free, plus:

1,000 monthly orders

2,000 built-in email sends/month

2 active gamifications

2 active campaigns

POS integration support

AI-powered analytics

Priority support

Professional

$99/month

All in Growth, plus:

1,500 monthly orders

5,000 built-in email sends/month

Points expiry settings

3 customer segments

Always-on campaigns

Virtual loyalty card

Meta & Google Ads integration

Premium

$199/month

All in Professional, plus:

3,000 monthly orders

10,000 built-in email sends/month

5 VIP tiers + 1 secret tier

Custom earning rules

Paid membership program

Exclusive loyalty mobile app

API & webhook access

Plans as listed on the Shopify App Store. Always confirm current pricing before installing.

42

/ 100

Mixed signals

medium confidence

Scored on 106 merchant reviews we hold for OneLoyalty: Loyalty & Rewards, across five checks. Every figure is computed from those reviews — expand any row to see the counts behind it.

Computed from the 106 reviews we hold, with 12-month windows measured to 2026-08. This scores the public review record — it is not a review of the software itself, and a low score often means we hold little evidence rather than poor evidence.

Review history

2024–2026 · 106 reviews read

Reviews per year
2024	65 reviews
2025	36 reviews
2026	5 reviews

What merchants say

4.6

106 reviews

5★90%

4★3%

3★2%

2★3%

1★3%

Developer replies

80%

of reviews get an answer

Reviewed at 12m+

7%

had used it a year when they wrote

From 106 reviews read. Typical reviewer had used the app for 1 months. Most merchants review in their first month, so this reflects when people write — not how long they stay.

Recent merchant reviews

The newest 8 of 106. Open one to read it in full, with the developer's reply where there is one.

I HAD CANCELLED MY SUBSCRIPTION AND DELETED THE APP A YEAR BACK, TODAY WHILE REVIEWING MY SHOPIFY BILLS I FOUND ITS STILL CHARGING ME EVERY MONTH. Update: they reached out to me and promised me for a refund. The support was so good.

Very user-friendly, and the support has been excellent, Rosie assisted us promptly with the deployment.

Thank you

ottimo lavoro

The Monthly Active Users is a predatory pricing element - any user is considered an active user, instead of users that actually use the app. This passive predatory approach is hugely disatisfactory. Furthermore, more and more features that were originally available, have been pushed into pricing tiers which is disappointing given they were not originally. I am actively looking for other applications with less dodgy behaviour.

Developer repliedGood Day Flowers Gold Coast! Thank you for sharing your feedback with us — we truly value your perspective and are committed to ensuring every user has a clear understanding of how our features work. As one of our Team Members already explained this feature to you, still we'd like to give another explanation to clarify again: The Monthly Active Loyalty Members (MALM) metric: this is not based on “passive” app usage, but rather on customers who actively engage with their loyalty points during a given month — whether by earning points (e.g., through purchases or birthday rewards) or spending them (e.g., redeeming for discounts or gifts). This approach helps merchants focus on customers who are genuinely interacting with their loyalty program, leading to better ROI and stronger customer retention. As for your second point about features moving into pricing tiers: We hear you, and we understand how frustrating it can feel when previously available features become tiered. Our goal has always been to provide core functionality at accessible levels while offering advanced tools to help growing businesses scale effectively. That said, we’re continuously evaluating how we balance accessibility and innovation — and your input helps us shape that direction. We’d love to sit down with you personally to walk through your current plan, explain what’s included, and explore whether there’s a better fit for your needs — or even how you might leverage existing features differently to achieve your goals. Show more

I recently implemented OneLoyalty, and the setup process was smooth and straightforward. Whenever I had questions, the support team responded quickly and helpfully. Since my store is bilingual (Arabic/English), I was pleased to see that the customer-facing widget already includes translations. While the translation isn’t perfect and lacks proper RTL support, it’s still functional. I’m confident future updates will improve this even further. At the moment, I’m on the free plan, but I’m planning to upgrade to the Growth Plan soon. Overall, highly recommended! Special thanks to Zoey and Rosie

This app works just as you expect it. You can connect rewards with mobile app, POS, and online store which is cool. I had trouble importing customers from another app. They stayed with me and helped me until i was able to figure it out! Would recommend and customer service is always there to help!

Developer repliedHi Janitorial Superstore store admin, Here's Dante from the OneLoyalty team. Thank you so much for your greathearted review. Besides that, to make your experience better, we will keep improving our services for valued OneLoyalty users like you. Thank you for the loving words you've shared, and thank you for being the best part of OneLoyalty. Also, I highly recommend you to check our blog for the latest news regarding not only OneLoyalty but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/ If you have any further questions, please feel free to contact us via our live chat, or email us at support@onecommerce.io. Regards, Dante OneLoyalty by OneCommerce Show more

Shopify and it's apps integrations are all new for me. I was able to chat with support and get my program up and running. There was a small bug that needed to be addressed, their support team stayed with me until they fixed it. In the meanwhile, I was able to get all of my questions answered as well as gain a better understanding of the features.

Developer repliedHi Pharmarooticals store admin, Here's Ellie from the OneLoyalty team. Thank you so much for your greathearted review. Besides that, to make your experience better, we will keep improving our services for valued OneLoyalty users like you. Thank you for the loving words you've shared, and thank you for being the best part of OneLoyalty. Also, I highly recommend you to check our blog for the latest news regarding not only OneLoyalty but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/ If you have any further questions, please feel free to contact us via our live chat, or email us at support@onecommerce.io Regards, Ellie OneLoyalty by OneCommerce Show more

OneLoyalty: Loyalty & Rewards FAQ

Answered from this app's own listing and its full review record.

Best suited for stores doing 100 to 3,000 orders a month looking to build loyalty programs. Probably not for you if you're doing fewer than 100 orders a month.

There is a free plan, paid plans start at $49/month, and run to $199/month across 4 published tiers. Prices are as listed on the Shopify App Store and can change — confirm before installing.

OneLoyalty: Loyalty & Rewards's tiers are gated on orders/month, so the right plan depends on your own volume. The plan-fit tool on this page resolves the cheapest tier whose published limits cover the number you enter, and shows how much headroom is left before the next step up.

On our scorecard OneLoyalty: Loyalty & Rewards rates 42 out of 100 — mixed signals — read from 106 merchant reviews. The developer has published replies to 85 of 106 reviews. The score reflects what the review record shows, nothing more.

106 merchants have reviewed OneLoyalty: Loyalty & Rewards, averaging 4.6 out of 5. We hold the review history from 2024 to 2026, which is what the year-by-year chart on this page is built from.

Quick facts

At a glance

Merchant rating

4.6 / 5 · 106 reviews

Rating, last 12 months

4.74 from 19 reviews

New reviews, last 12 months

19 (was 55)

Developer replies

85 of 106 reviews

Typical reviewer had used it

1 months

Pricing

Free plan available. Free trial available.

On the App Store since

April 11, 2024

Review history held

2024 – 2026

Integrates with

Checkout

Customer accounts

Shopify POS

Shopify Flow

Shopify Admin

Judge.me

OneMobile

Transcy

Yotpo

Will AI shoppers find this store?

Apps like this one convert the traffic you already have. Getting recommended by ChatGPT and Perplexity is a separate problem.

Run a free readiness check

Alternatives

Instead of OneLoyalty: Loyalty & Rewards

Same categories, by review volume.

Reviews per year

2024

65 reviews

2025

36 reviews

2026

5 reviews