We used Propel Subscriptions for several years and the app worked adequately for basic subscription functionality. However, as our business grew, we needed to migrate to a platform with more advanced subscription capabilities. The major issue we encountered is data portability. Propel does not provide a self-service export for active subscriptions, forcing merchants to contact support directly for migration assistance. After explaining that we needed an export to migrate to another subscription platform, support stated they would need to involve their development team. Multiple days later, we still have no resolution and our follow-up emails have gone unanswered. What makes this especially concerning is that our new subscription provider indicated they have seen similar migration/export issues with Propel repeatedly, suggesting this is not an isolated incident. The result is that our migration timeline is effectively blocked while customer subscription data remains inaccessible without manual intervention from Propel’s team. I strongly recommend merchants carefully evaluate: * subscription data portability * migration/export tooling * vendor lock-in risk * responsiveness during offboarding before committing long-term to this platform.

Really great product and the customer service is top tier! Which in today's world is so rare. they have live people in the support chat, not an ai bot and they are always so lovely, so helpful and super fast response time :)

great app, customer service was very quick

5 stars comes short of what I would give this app, deff 100/5. I manage 6 shopify stores for clients and Ive used about all the subscription apps on the store. Propel is the subscription app everyone should use hands down. I've needed support assistance on almost all. The Propel team is by far the best and understanding. Ive also used other tools from Propel and trust me their apps will definitely propel your store and business with ease.

This plugin has been so easy to use. We're bringing in a lot more money with several ongoing subscriptions because of it, and the customer service via live chat is OUTSTANDING.

It's rare to find an app that is both quality and affordable. I was a bit discouraged when I saw the price of the subscription app until I found this one. As a newcomer to the Shopify ecosystem, I was also surprised to find that level of support. Leo has been of great help in implementing the workflow we were looking for. Fair price, great support, warmly recommended.

We love using Propel! Starting a subscription for one our most popular product has brought in more business. The Propel team has been helpful with troubleshooting on many occasions.

Very quick replies from support, and visually the best subscription plugin (for our store) Currently lacks a couple of features I'd like but the team say they're working on it.