Return Prime:Return & Exchange
by Appsdart Solutions Private Limited
4.8
(774 reviews)
Best suited for stores using Klaviyo, UPS and USPS, which it integrates with and from $19/mo.
Return Prime is a returns & exchanges platform for growing D2C brands. Return Prime runs your full post-purchase returns flow. Customers raise returns & exchanges on a branded portal. Rules auto-approve or reject requests by reason, product & return window. Offer exchanges, store credit or refunds, & upsell during the return to hold revenue. Choose when to charge an exchange price difference, extend the window on one order, and refund Buy X Get Y orders pro-rata. Track SLA breaches, connect 100+ WMS & logistics tools, support EU right of withdrawal & 24x7 support. Return Prime runs your full post-purchase returns flow. Customers raise returns & exchanges on a branded portal. Rules auto-approve or reject requests by reason, product & return window. Offer exchanges, store credit or refunds, & upsell during the return to hold revenue. Choose when to charge an exchange price difference, extend the window on one order, and refund Buy X Get Y orders pro-rata. Track SLA breaches, connect 100+ WMS & logistics tools, support EU right of withdrawal & 24x7 support. more Branded return portal that connects to your WMS, carriers and helpdesk Auto-approve or reject returns with rules on reason, product and return window. Decide when customers pay a price difference on exchanges, or waive it fully. Generate return labels, track shipments and send status updates automatically Recover revenue with exchanges, store credit and upsells inside the return flow.
Copy from the Shopify App Store listing, unedited.Returns and exchanges
Bottom line
fulfilment cost and post-purchase experience
From $19.99/mo
3 tiers
72/100
Solid · from 739 reviews
What it does
Branded return portal that connects to your WMS, carriers and helpdesk
Auto-approve or reject returns with rules on reason, product and return window.
Decide when customers pay a price difference on exchanges, or waive it fully.
Generate return labels, track shipments and send status updates automatically
Recover revenue with exchanges, store credit and upsells inside the return flow.
What each step up actually buys you
This developer's plans are separated by features, not by how big your store is — so there is no volume that picks a tier for you. Here is what each one adds over the one below it.
Start
Free to install
5 Free Return Requests
Branded Returns Portal
Variant Exchanges
Unlimited Return Reasons
Customer Portal in Multiple Languages
Add Upto 2 Logistics/Carriers
Grow - Starting at
$19.99/month
60 Requests per Month
All Features in Free Plan
Auto-Approve Return/Exchange Requests
Pro-Rated Refunds on BXGY Orders
Status Tracking for Returns/Exchange
Advanced Analytics
Thrive AI
$79.99/month
180 Requests per Month
All Features in Grow Plan
Intelligent Exchange Discount
Intelligent Return Fees
Category Level Insights
Customer Profile based Incentives
Scale
$149.99/month
450+ Requests per Month
Integrate with WMS of Your Choice
Unlimited Users & Logistics/Integrations
Webhook & API Access
SLA Management
Dedicated Account/Revenue manager
Pricing
Free to install
$19.99/month
$79.99/month
$149.99/month
72
/ 100Solid
Scored on 739 merchant reviews we hold for Return Prime:Return & Exchange, across five checks. Every figure is computed from those reviews — expand any row to see the counts behind it.
Recent reviews rate below this app's own average
Reviews in the last 12 months average 4.68, 0.21 stars below the lifetime average of 4.89. Worth reading the newest reviews before installing.Review history
2021–2026 · 739 reviews read| 2021 | 69 reviews |
|---|---|
| 2022 | 92 reviews |
| 2023 | 151 reviews |
| 2024 | 170 reviews |
| 2025 | 122 reviews |
| 2026 | 135 reviews |
What merchants say
4.8
1%
of reviews get an answer22%
had used it a year when they wroteRecent merchant reviews
The newest 8 of 774. Open one to read it in full, with the developer's reply where there is one.
It always open to help all our enquiries, and we have no problem operating 4+ stores with this app
Great app, it make our exchange and return process automatic, reduced our work and give option to customer for 24/7
I am currently still in the process of setting up and testing Return Prime, so I think it is a little too early for me to give a final verdict on how the app performs in daily use. However, my experience so far has been extremely positive and the app looks very promising. What has impressed me most is the flexibility of the app and, especially, the level of support. I had a specific requirement for exchanges: I wanted my customers to be able to choose from my entire product collection instead of being limited to the standard exchange options. This wasn’t available in my setup initially, but after contacting support it was enabled for me very quickly. More recently, Rohit has been extremely helpful in working through my specific requirements regarding return labels, Sendcloud and insurance for higher-value shipments. He took the time to understand exactly what I was trying to achieve, involved the technical and product teams where necessary, and even submitted my preferred workflow as a feature request. I really appreciate this kind of support. Rather than simply being told that something isn’t possible, they genuinely try to understand the use case and look for a solution. I still need to complete my setup and start using Return Prime in daily operation before I can judge every aspect of the app, but based on my experience so far, both the app and especially the support team have made an excellent impression.
Excellent customer service!
Excellent App & Outstanding Support Return Prime has been a great experience for us. The app is reliable, easy to work with, and the service has been consistently prompt and supportive. A special thanks to Mr. Dileep G C, who has provided excellent support throughout the entire journey - from onboarding and initial setup to resolving our day-to-day operational challenges. He has always been responsive, patient, and proactive in helping us find solutions. Overall, we’re very happy with Return Prime and the level of support provided. Highly recommended for e-commerce businesses looking for a reliable returns & exchange solution.
Quick help! knowledgeable Associate.
Great app custom built for indian ecom webistes. Seamless assisstance by team member Madhav
Return Prime:Return & Exchange FAQ
Answered from this app's own listing and its full review record.
Best suited for stores using Klaviyo, UPS and USPS, which it integrates with and from $19/mo.
Paid plans start at $19.99/month, and run to $149.99/month across 3 published tiers. Prices are as listed on the Shopify App Store and can change — confirm before installing.
Return Prime:Return & Exchange's plans are separated by features rather than by store size — none of the tiers is capped on a volume you could state up front. Compare what each step adds over the one below it rather than trying to size yourself into a tier.
On our scorecard Return Prime:Return & Exchange rates 72 out of 100 — solid — read from 739 merchant reviews. The developer has published replies to 8 of 739 reviews. The score reflects what the review record shows, nothing more.
774 merchants have reviewed Return Prime:Return & Exchange, averaging 4.8 out of 5. We hold the review history from 2021 to 2026, which is what the year-by-year chart on this page is built from.
At a glance
4.8 / 5 · 774 reviews
4.68 from 145 reviews
145 (was 149)
8 of 739 reviews
2 months
Free to install. Free trial available.
October 8, 2020
2021 – 2026
Categories
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