Redo
by Redo Tech, Inc
4.9
(794 reviews)
Best suited for stores using CommentSold, Gorgias and Klaviyo, which it integrates with and willing to start free and move to $10/mo.
Elevate shopper experiences with premium returns, shipping & fulfillment, email marketing & checkout Upgrade to Redo to transform your operations. Ditch old return methods that hurt profits and instead boost your sales and customer loyalty with return coverage and an exchange first experience. Streamline fulfillment with a smart shipping & fulfillment system. Increase customer satisfaction and repeat purchases by providing personalized customer support with AI and self-service flows. Drive customers to branded landing pages and promote upsells through order tracking and a full ESP. Upgrade to Redo to transform your operations. Ditch old return methods that hurt profits and instead boost your sales and customer loyalty with return coverage and an exchange first experience. Streamline fulfillment with a smart shipping & fulfillment system. Increase customer satisfaction and repeat purchases by providing personalized customer support with AI and self-service flows. Drive customers to branded landing pages and promote upsells through order tracking and a full ESP. more Increase profit at each touchpoint of the buyer journey. Increase exchange rates and decrease return rates with AI personalization AI-first customer service in one unified inbox. Both for desktop and mobile app. A full email and sms platform with shoppable email and AI persona targeting Increase conversion rates in your checkout flow with AI-driven A/B testing
Copy from the Shopify App Store listing, unedited.Helpdesk
Bottom line
fulfilment cost and post-purchase experience
From $10/mo
free plan available · 4 tiers
77/100
Solid · from 755 reviews
What it does
Increase profit at each touchpoint of the buyer journey.
Increase exchange rates and decrease return rates with AI personalization
AI-first customer service in one unified inbox. Both for desktop and mobile app.
A full email and sms platform with shoppable email and AI persona targeting
Increase conversion rates in your checkout flow with AI-driven A/B testing
What each step up actually buys you
This developer's plans are separated by features, not by how big your store is — so there is no volume that picks a tier for you. Here is what each one adds over the one below it.
Returns
Free
Returns and claims portal
AI exchange agent for +17% exchange rate
Variant-level returns analytics
Monthly AI returns analysis report
Full customizable return flow
Checkout Optimizer
$10/month
A/B test checkout experiences
Show tailored offers based on web intent
Increase conversion rate 14%
Email and SMS
$10/month
Cross-sell from order tracking emails
Shoppable emails
Fulfillment
$99/month
Fulfillment software
Auto Batch to optimize fulfillment speed
Auto Merge orders to save on costs
Bulk ship identical orders automatically
Pricing
Free
$10/month
$10/month
$99/month
77
/ 100Solid
Scored on 755 merchant reviews we hold for Redo, across five checks. Every figure is computed from those reviews — expand any row to see the counts behind it.
Review history
2022–2026 · 755 reviews read| 2022 | 6 reviews |
|---|---|
| 2023 | 36 reviews |
| 2024 | 28 reviews |
| 2025 | 315 reviews |
| 2026 | 370 reviews |
What merchants say
4.9
1%
of reviews get an answer40%
had used it a year when they wroteRecent merchant reviews
The newest 8 of 794. Open one to read it in full, with the developer's reply where there is one.
Redo’s vendor support team has been very supportive, responsive, and effective. Nick, in particular, has been extremely helpful and always quick to assist whenever we have questions or issues. We really appreciate the great support! The Coutr team.
first impression was 5star, so many different people would contact you, multiple 'meetings' to get up and running and then once signed up the customer service tapered off big time. I had high hopes for using this software but all it really encouraged was customers to return. Our returns roughly doubled for no reason other than the returns were 'free'. Customers also expected no restocking on returns due to their wording that you added to cart. Was using on 2 of my stores, after disabling on the one store to sort out issues, was 'magically' turned on about a month later, had to completely remove the app, then expect an email in 5min! As far as sellers in Canada that ship to the US , do not bother. Customers will return to their Utah warehouse, you will only find out if you go on the back end, for them to reship to other customers good luck! Try to get the items back into Canada on a skid, good luck! I tried it, did not work for me, way more aggravation than anything
Great to work with. Very Responsive. I needed some support today to add something to my site regarding returns and Crew helped me out. He had the problem solved very quickly.
Redo has been super helpful in getting our new business off the ground. They take the guesswork out of it and are super responsive when questions arise. We are grateful to Spencer for being such a great resource for us as we navigate all that being a new start-up entails :)
Love this support service from redo special thanks to Easton & Hayden who were most helpful of the agents I meet with for support. Would of given 5 stars but some of the other reps I met with there was a lack of understanding what I needed & follow through. Thankful for this no cost support & availability from redo & it's support team!!
I’m really thankful for the great support Redo provides. Their team consistently goes above and beyond with quick responses and effective solutions. A special shoutout to Nick Sorenson, who was able to resolve my issue today so quickly. Truly excellent support, the best!
Redo has been amazing so far! It's saving us a ton of money, and their support team is very responsive, unlike our previous shipping provider, ShipStation.
Mitch from Redo has been fantastic with helping us get our flows refined with a great customere experience in mind.
Redo FAQ
Answered from this app's own listing and its full review record.
Best suited for stores using CommentSold, Gorgias and Klaviyo, which it integrates with and willing to start free and move to $10/mo.
There is a free plan, paid plans start at $10/month, and run to $99/month across 4 published tiers. Prices are as listed on the Shopify App Store and can change — confirm before installing.
Redo's plans are separated by features rather than by store size — none of the tiers is capped on a volume you could state up front. Compare what each step adds over the one below it rather than trying to size yourself into a tier.
On our scorecard Redo rates 77 out of 100 — solid — read from 755 merchant reviews. The developer has published replies to 10 of 755 reviews. The score reflects what the review record shows, nothing more.
794 merchants have reviewed Redo, averaging 4.9 out of 5. We hold the review history from 2022 to 2026, which is what the year-by-year chart on this page is built from.
At a glance
4.9 / 5 · 794 reviews
4.95 from 568 reviews
568 (was 117)
10 of 755 reviews
8 months
Free plan available
May 25, 2020
2022 – 2026
Categories
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