Willdesk: Live Chat&AI Chatbot
by Channelwill
4.8
(355 reviews)
Best suited for stores doing up to 1,000 orders/month, stores using Dropshipman,SEO Ant, Gmail, Zoho,Outlook, Godady and Klaviyo,Mailchimp,One, which it integrates with and willing to start free and move to $16/mo.
AI Customer Service Automation | Instant Ticket Resolution,24/7 Omni-Channel Support with AI Chatbot Willdesk by Channelwill powers e-commerce support with AI automation (GPT-4): Order tracking, returns, cancellations, address updates via smart AI agent. Unifies email, livechat & social (Instagram/Messenger/WhatsApp) in a ticketing system. Smart Workflow Builder: Auto-cart recovery, product recommendations, ticket routing & instant FAQ responses. Deeply integrated with Shopify and ParcelPanel/TrackingMore /Dropshipman/Loloyal: streamline customer service. Branding: Custom HelpCenter,FAQ pages. Willdesk by Channelwill powers e-commerce support with AI automation (GPT-4): Order tracking, returns, cancellations, address updates via smart AI agent. Unifies email, livechat & social (Instagram/Messenger/WhatsApp) in a ticketing system. Smart Workflow Builder: Auto-cart recovery, product recommendations, ticket routing & instant FAQ responses. Deeply integrated with Shopify and ParcelPanel/TrackingMore /Dropshipman/Loloyal: streamline customer service. Branding: Custom HelpCenter,FAQ pages. more Branded Self-service widget,with Trackingmore API default, no extra tracking app AI-Driven Omnichannel: Product Recommendations, Emotion Detection, After-Sales Manage the inbox tickets from multiple social media, Chat, Email in a help desk Get complete customer index, Integrate with Klaviyo, Mailchimp, Privy, SMSBump Multi-store integration with support for customization of Fonts, FAQs, and Style
Copy from the Shopify App Store listing, unedited.Which plan would my store need?
Move this to your own volume. Nothing is sent anywhere — the answer is computed here, from the limits this developer publishes.
How many orders a month?
Basic
$16.90/month
≈ $0.28 per order
Free ($0/mo) will not stretch this far — it caps out on orders/month.
Next step up is Pro at $89.90/mo — $73 more a month.
Chat
Bottom line
operating cost and staff time
From $16.90/mo
free plan available · 3 tiers · priced by orders/month and stores
64/100
Solid · from 355 reviews
What it does
Branded Self-service widget,with Trackingmore API default, no extra tracking app
AI-Driven Omnichannel: Product Recommendations, Emotion Detection, After-Sales
Manage the inbox tickets from multiple social media, Chat, Email in a help desk
Get complete customer index, Integrate with Klaviyo, Mailchimp, Privy, SMSBump
Multi-store integration with support for customization of Fonts, FAQs, and Style
Pricing
Free
$16.90/month
$89.90/month
64
/ 100Solid
Scored on 355 merchant reviews we hold for Willdesk: Live Chat&AI Chatbot, across five checks. Every figure is computed from those reviews — expand any row to see the counts behind it.
Recent reviews rate below this app's own average
Reviews in the last 12 months average 4.69, 0.18 stars below the lifetime average of 4.87. Worth reading the newest reviews before installing.Review history
2021–2026 · 355 reviews read| 2021 | 1 reviews |
|---|---|
| 2022 | 132 reviews |
| 2023 | 93 reviews |
| 2024 | 60 reviews |
| 2025 | 58 reviews |
| 2026 | 11 reviews |
What merchants say
4.8
100%
of reviews get an answer10%
had used it a year when they wroteRecent merchant reviews
The newest 8 of 355. Open one to read it in full, with the developer's reply where there is one.
I've been using this app for over a year, and even after subscribing to an annual plan, it still charges $30 every month. After contacting customer service for a refund, I purchased the annual plan again, but it still charges $10 extra every month. His hidden costs are very high.
very good , still getting to know it but it is helping a lot
Excellent; the team is very professional.
This is a great app. I use it to manage all my stores customer support. Easier for the team to manage different communication methods in one centralized place.
love it
I like the app, and already use it for 1 month, but some features working not correctly. I've already reported several times about 1 month ago and still nothing is fixed. This is really easy fixed and they completely ignore me. I'm afraid that if something important will be in the future, they also will not fix it. 1. Staff can't edit/add Macros. And I have to add all macros manually - this is really annoying. 2. Notes section are super small and limited by characters. This cause us to split notes by lines. This is main feature that we are using, because we need to leave notes about EACH order.
客服服务快速有效
Support team is indeed quick and professional and they have an app for when you are out and about. Shopify integration however is not great: - the order panel in Willdesk only displays a few products from the customers order so need to view order in shopify to see all products. - order panel in Willdesk does not display variants (sizes, colours etc.). So a lot of clicking back to Shopify for these details. - shipping type (standard / express etc.) and shipping price paid not displayed in the Willdesk order panel so again, have to go back to Shopify for that. The pricing is in our opinion a bit misleading. AI is mentioned everywhere in the app store page but you need to pay extra fees which are not disclosed on the app store page, so you might not find this out until after you have invested time evaluating the product. We do not recommend Willdesk for apparel stores or Shopify merchants that have products with variants but is an ok option otherwise.
Willdesk: Live Chat&AI Chatbot FAQ
Answered from this app's own listing and its full review record.
Best suited for stores doing up to 1,000 orders/month, stores using Dropshipman,SEO Ant, Gmail, Zoho,Outlook, Godady and Klaviyo,Mailchimp,One, which it integrates with and willing to start free and move to $16/mo.
There is a free plan, paid plans start at $16.90/month, and run to $89.90/month across 3 published tiers. Prices are as listed on the Shopify App Store and can change — confirm before installing.
Willdesk: Live Chat&AI Chatbot's tiers are gated on orders/month and stores, so the right plan depends on your own volume. The plan-fit tool on this page resolves the cheapest tier whose published limits cover the number you enter, and shows how much headroom is left before the next step up.
On our scorecard Willdesk: Live Chat&AI Chatbot rates 64 out of 100 — solid — read from 355 merchant reviews. The developer has published replies to 355 of 355 reviews. The score reflects what the review record shows, nothing more.
355 merchants have reviewed Willdesk: Live Chat&AI Chatbot, averaging 4.8 out of 5. We hold the review history from 2021 to 2026, which is what the year-by-year chart on this page is built from.
At a glance
4.8 / 5 · 355 reviews
4.69 from 26 reviews
26 (was 62)
355 of 355 reviews
20 days
Free plan available. Free trial available.
February 22, 2021
2021 – 2026
Categories
Will AI shoppers find this store?
Apps like this one convert the traffic you already have. Getting recommended by ChatGPT and Perplexity is a separate problem.
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