I love gorgias, We have been using it as a company for 3+ years now, Its a great software! The only thing I would like to see better is better customer support and quarterly check in's from a rep. Theres so much the app can do and I am not a tech savy person so it would help a lot. If you're good at figuring things out this is a phenomenal software.

I have been using Gorgias for 5 years now and I can't say enough amazing things about the platform. The CS is always helpful and the AI Agent is a game changer. The team is super helpful with setup and making sure we are optimizing the platform. We love Gorgias!

8 figure founder here -- avoid this product like the plague. The worst support and customer service you will ever receive. The moment our contract ends, we'll be switching to Richpanel. After paying for thousands for a "white glove" onboarding experience, our rep incorrectly turned the AI agent live, which began replying to all of our customers in off-brand, unhelpful messaging. Hundreds of messages, hundreds of customer experiences ruined. The rep took the blame, but Gorgias refused to refund us a single penny. It's a crap product, and I hope this review saves at least one company from going with them. Good luck.

The AI shopping assistant was efficient and made it easy for a customer to purchase an accessory on our website. So far, we're very satisfied with its performance. I gave it 4 stars instead of 5 only because we're still new to using the AI and are continuing to learn its capabilities. We're looking forward to seeing how it continues to assist us and our customers!

Gorgias performance and Gorgias support have been excellent so far for our team. We've invested heavily in their app and the ai and I'm happy with the results. The amount of resolutions that the ai is able to achieve via chat or email is a little scary sometimes to me. We have about 4 human agents that are able to work alongside the ai with voice and escalations. The integration with shopify and shipbob is what made the whole thing work for us

Not sure why this app is so expensive and has good reviews. Yes its got some fantastic apps and integrations. However the price per ticket is too steep. We wanted to install it and got stuck training the AI (which is 2025 type of workflow prompt training, a bit behind what AI can do in 2026) where other apps like REDO or Chatty are on par with time. You will receive zero human support. They only send you to their academy for training and leave you to figure it out yourself. REDO and Chatty both alternative services tried provide full support with human customer service and on boarding support. Those two options are actually also much better priced. We ended up working with REDO, though their integrations are slighlty behind right now and thet don't have an app. Their development road map is catching up quick and their customer support is awesome.

Day 1 after using the app. The app worked fine for about 8 hours, and now I can't even send an email or pay for my subscription. I still have 6 more days of trial, but it won't even allow me to send a test email. Oh and BTW the support team doesn't have a live chat, they reply to your emails "within 48 hours"

Definitely takes some configuring after onboarding process to refine knowledge base. The team does have to monitor closely during this period but overall we've really enjoyed onboarding with Gorgias AI. Generally, we get good feedback from customers, although as with all things AI, some customers are apprehensive. Looking forward to new features to help optimize performance and offload human touched tickets during peak seasons.