Very poor after sales support.

Gorgias has become an essential part of our customer service operations at Michael Gabriels, and the support we receive from Roger Pivetta and his team has been truly exceptional. Roger and his incredible team is responsive, proactive, and genuinely invested in helping our business succeed. When we had issues the team took care of everything right away. What stands out most is that Roger does not simply respond to questions. He listens, follows through, anticipates what we may need next, and makes us feel like we have a true partner supporting our team. Everyone we have worked with at Gorgias has been knowledgeable, helpful, and committed to finding solutions. We are extremely grateful for Roger and the entire Gorgias team. We highly recommend Gorgias to any business looking for a powerful customer service platform backed by people who genuinely care about their clients’ success!

We’ve had a very positive experience with Gorgias, both with the platform itself and, especially, with the level of support provided by their Customer Success team. Throughout our time with Gorgias, we’ve had the opportunity to work with several Customer Success Managers, including Liam, Dee, and now Hannah, and each of them has been incredibly helpful and supportive. They have taken the time to understand our business, our customer service processes, and how we use Gorgias day to day. Our current Customer Success Manager, Hannah, has been fantastic to work with. She is responsive, knowledgeable, and proactive in helping us get the most out of the platform. Whenever we have questions, need assistance, or want to explore improvements to our setup, we feel well supported. We also appreciate that the support goes beyond simply resolving technical issues. The team is always willing to discuss our requirements, provide recommendations, and help us identify ways to improve our workflows and customer service operations. Overall, we’re very happy with the service and assistance we’ve received from Gorgias. Having reliable and approachable Customer Success Managers has made a real difference to our experience with the platform. Thank you Hannah, and the wider Gorgias team for the continued support!

It's worked great for my team so far!

We've been working with Gorgias for a few years now, and it has become such an important part of how we manage and continue to grow our Customer Service operation. What started as our helpdesk has turned into so much more. We’ve been able to use automation, Shopping Assistant, Convert, AI Knowledge and other tools to make things easier for our team, improve the experience for our customers, and turn CS into a meaningful revenue-driving channel. What I appreciate most is how Gorgias continues to evolve. There is always something new coming, and I’ve enjoyed having opportunities to beta test new features and capabilities, share feedback, and see that feedback help shape how the platform continues to develop. Just as important has been the partnership. We have the opportunity to continuously work closely with the Gorgias team to ask questions, work through challenges, and share what we’re seeing firsthand from both our agents and customers. They genuinely listen and always feel like our feedback matters. Gorgias has helped change the way I look at Customer Service. It’s no longer just about answering tickets but about creating a better customer experience, supporting our team, improving efficiency, and finding new ways CS can contribute to the overall business.

Gorgias has been super helpful in ensuring our customers are properly supported. I also appreciate the fact that Gorgias is open to innovation and feedback; this boosts our confidence in the tool.

Gorgias USED to have great customer support. We've used for 7+ years and unfortunately, their app/tech support has gone steadily downhill. Most recent issue took 3+ months to resolve, negatively impacted customer experience and resulted in the loss of a good number of repeat customers. It's become a weak link in our current Shopify tech stack.