Shopify Inbox
by Shopify
4.6
(5,504 reviews)
Best suited for stores working on operating cost and staff time.
An AI sales associate for your online store Inbox puts an AI-powered sales associate on your storefront. Buyers can ask questions and get help finding the right products from your catalog. When buyers sign in with Shop, your Inbox agent can personalize replies using their preferences and purchase history from across Shopify. Run Inbox with or without the agent. Inbox learns from your catalog, policies, and store content while you control its tone, style, and rules. Inbox puts an AI-powered sales associate on your storefront. Buyers can ask questions and get help finding the right products from your catalog. When buyers sign in with Shop, your Inbox agent can personalize replies using their preferences and purchase history from across Shopify. Run Inbox with or without the agent. Inbox learns from your catalog, policies, and store content while you control its tone, style, and rules. more Your Inbox agent helps shoppers from the first click. Connects to your catalog, inventory, and policies with zero setup. Set your agent’s tone, style, and rules so every reply sounds on-brand. Rate chats to train your agent. The more you rate, the sharper it gets. Built-in analytics: orders assisted, buyer satisfaction, and more.
Copy from the Shopify App Store listing, unedited.Chat
Bottom line
operating cost and staff time
Free
70/100
Solid · from 51 reviews
What it does
Your Inbox agent helps shoppers from the first click.
Connects to your catalog, inventory, and policies with zero setup.
Set your agent’s tone, style, and rules so every reply sounds on-brand.
Rate chats to train your agent. The more you rate, the sharper it gets.
Built-in analytics: orders assisted, buyer satisfaction, and more.
There is no plan to choose
The listing shows this as free, with no paid tiers published — so there is no volume question to answer and nothing to size yourself against. Check the listing for in-app charges before you rely on that.
70
/ 100Solid
Scored on 51 merchant reviews we hold for Shopify Inbox, across five checks. Every figure is computed from those reviews — expand any row to see the counts behind it.
Review history
2026–2026 · 51 reviews read| 2026 | 51 reviews |
|---|
What merchants say
4.6
22%
of reviews get an answer63%
had used it a year when they wroteRecent merchant reviews
The newest 8 of 5,504. Open one to read it in full, with the developer's reply where there is one.
Very pleasant and easy to use; the AI responses are scary accurate
Shopify Inbox should be connected to the major sales channels of Email, SMS, WhatsApp. This app isn't designed correctly because it should be integrated with the channels that Shopify Messaging is using. Ideally when you send a promotion, you can just allow customers to message you back and convert them directly in chat. The PMs here should look at how ManyChat works and build a more streamlined integration between Shopify Messaging and Inbox. This should also integrate with other sales channels like FB Messenger or IG DMs. There should be automation features where you can send leads to the cart directly from a DM.
Shopify Inbox FAQ
Answered from this app's own listing and its full review record.
Best suited for stores working on operating cost and staff time.
The Shopify App Store lists this app as “Free”. It does not publish plain monthly prices we can compute against.
On our scorecard Shopify Inbox rates 70 out of 100 — solid — read from 51 merchant reviews. The developer has published replies to 11 of 51 reviews. The score reflects what the review record shows, nothing more.
5,504 merchants have reviewed Shopify Inbox, averaging 4.6 out of 5. We hold the review history from 2026 to 2026, which is what the year-by-year chart on this page is built from.
At a glance
4.6 / 5 · 5,504 reviews
3.67 from 51 reviews
51
11 of 51 reviews
18 months
Free
August 14, 2019
2026 – 2026
Will AI shoppers find this store?
Apps like this one convert the traffic you already have. Getting recommended by ChatGPT and Perplexity is a separate problem.
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