Shopify Inbox
by Shopify
4.6
(5,468 reviews)
Best suited for merchants who want to manage customer conversations across channels without adding communication tools.
An AI sales associate for your online store Inbox puts an AI-powered sales associate on your storefront. Buyers can ask questions and get help finding the right products from your catalog. When buyers sign in with Shop, your Inbox agent can personalize replies using their preferences and purchase history from across Shopify. Run Inbox with or without the agent. Inbox learns from your catalog, policies, and store content while you control its tone, style, and rules. Inbox puts an AI-powered sales associate on your storefront. Buyers can ask questions and get help finding the right products from your catalog. When buyers sign in with Shop, your Inbox agent can personalize replies using their preferences and purchase history from across Shopify. Run Inbox with or without the agent. Inbox learns from your catalog, policies, and store content while you control its tone, style, and rules. more Your Inbox agent helps shoppers from the first click. Connects to your catalog, inventory, and policies with zero setup. Set your agent’s tone, style, and rules so every reply sounds on-brand. Rate chats to train your agent. The more you rate, the sharper it gets. Built-in analytics: orders assisted, buyer satisfaction, and more.
Copy from the Shopify App Store listing, unedited.Chat
Bottom line
operating cost and staff time
Free
24/100
Limited evidence · from 5,458 reviews
What it does
Your Inbox agent helps shoppers from the first click.
Connects to your catalog, inventory, and policies with zero setup.
Set your agent’s tone, style, and rules so every reply sounds on-brand.
Rate chats to train your agent. The more you rate, the sharper it gets.
Built-in analytics: orders assisted, buyer satisfaction, and more.
There is no plan to choose
The listing shows this as free, with no paid tiers published — so there is no volume question to answer and nothing to size yourself against. Check the listing for in-app charges before you rely on that.
24
/ 100Limited evidence
Scored on 5,458 merchant reviews we hold for Shopify Inbox, across five checks. Every figure is computed from those reviews — expand any row to see the counts behind it.
Review history
2019–2026 · 5,458 reviews read| 2019 | 17 reviews |
|---|---|
| 2020 | 38 reviews |
| 2021 | 62 reviews |
| 2022 | 664 reviews |
| 2023 | 874 reviews |
| 2024 | 1875 reviews |
| 2025 | 1206 reviews |
| 2026 | 722 reviews |
What merchants say
4.6
7%
of reviews get an answer42%
had used it a year when they wroteShopify Inbox FAQ
Answered from this app's own listing and its full review record.
Best suited for merchants who want to manage customer conversations across channels without adding communication tools.
The Shopify App Store lists this app as “Free”. It does not publish plain monthly prices we can compute against.
On our scorecard Shopify Inbox rates 24 out of 100 — limited evidence — read from 5,458 merchant reviews. The score reflects what the review record shows, nothing more.
5,468 merchants have reviewed Shopify Inbox, averaging 4.6 out of 5. We hold the review history from 2019 to 2026, which is what the year-by-year chart on this page is built from.
At a glance
4.6 / 5 · 5,468 reviews
Free
August 14, 2019
2019 – 2026
Will AI shoppers find this store?
Apps like this one convert the traffic you already have. Getting recommended by ChatGPT and Perplexity is a separate problem.
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