Shopify Inbox
by Shopify
4.6
(5,810 reviews)
Best suited for stores working on operating cost and staff time.
An AI sales associate for your online store Inbox puts an AI-powered sales associate on your storefront. Buyers can ask questions and get help finding the right products from your catalog. When buyers sign in with Shop, your Inbox agent can personalize replies using their preferences and purchase history from across Shopify. Run Inbox with or without the agent. Inbox learns from your catalog, policies, and store content while you control its tone, style, and rules. Inbox puts an AI-powered sales associate on your storefront. Buyers can ask questions and get help finding the right products from your catalog. When buyers sign in with Shop, your Inbox agent can personalize replies using their preferences and purchase history from across Shopify. Run Inbox with or without the agent. Inbox learns from your catalog, policies, and store content while you control its tone, style, and rules. more Connects to your catalog, inventory, and policies automatically. Set your agent’s tone, style, and rules so every reply sounds on-brand. Rate chats to train your agent. The more you rate, the sharper it gets. Built-in analytics: orders assisted, buyer satisfaction, and more.
Copy from the Shopify App Store listing, unedited.Chat
Bottom line
operating cost and staff time
Free
70/100
Solid · from 115 reviews
What it does
Connects to your catalog, inventory, and policies automatically.
Set your agent’s tone, style, and rules so every reply sounds on-brand.
Rate chats to train your agent. The more you rate, the sharper it gets.
Built-in analytics: orders assisted, buyer satisfaction, and more.
There is no plan to choose
The listing shows this as free, with no paid tiers published — so there is no volume question to answer and nothing to size yourself against. Check the listing for in-app charges before you rely on that.
70
/ 100Solid
Scored on 115 merchant reviews we hold for Shopify Inbox, across five checks. Every figure is computed from those reviews — expand any row to see the counts behind it.
Review history
2026–2026 · 115 reviews read| 2026 | 115 reviews |
|---|
What merchants say
4.6
17%
of reviews get an answer64%
had used it a year when they wroteRecent merchant reviews
The newest 8 of 5,810. Open one to read it in full, with the developer's reply where there is one.
buena
及时 专业
LE RISPOSTE SONO BEN STRUTTURATE E IN CASO DI NECESSITA IL MESSAGGIO IENE INITRATO ALLA PERSONA FISICA. MOLTO SODDISFATTA .
This app has the potential to be a useful tool but as forewarned, it can make mistakes, and it does. I have had to disable it due to repeated mistakes that have negatively impacted my bottom line.
Shopify Inbox FAQ
Answered from this app's own listing and its full review record.
Best suited for stores working on operating cost and staff time.
The Shopify App Store lists this app as “Free”. It does not publish plain monthly prices we can compute against.
On our scorecard Shopify Inbox rates 70 out of 100 — solid — read from 115 merchant reviews. The developer has published replies to 19 of 115 reviews. The score reflects what the review record shows, nothing more.
5,810 merchants have reviewed Shopify Inbox, averaging 4.6 out of 5. We hold the review history from 2026 to 2026, which is what the year-by-year chart on this page is built from.
At a glance
4.6 / 5 · 5,810 reviews
4.05 from 115 reviews
115
19 of 115 reviews
18 months
Free
August 14, 2019
2026 – 2026
Will AI shoppers find this store?
Apps like this one convert the traffic you already have. Getting recommended by ChatGPT and Perplexity is a separate problem.
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