Tidio: AI Chatbot & Live Chat
by TIDIO LLC
4.8
(1,354 reviews)
Best suited for stores using Google Analytics, Judge.me and Klaviyo, which it integrates with and willing to start free and move to $29/mo.
Your AI agent answers, acts on orders and sells. Your team steps in only when it matters. More than live chat: a helpdesk for chat, email and social, powered by Lyro, an AI agent that supports and sells. Lyro doesn’t just answer — it acts within your rules: order status, refunds, cancellations and order edits, in Shopify or any CRM via API. On your storefront Lyro also sells: it starts conversations on product pages, compares products and adds to cart. When a human steps in, your team sees the orders and live cart, and sends products, discounts or order updates from the Tidio inbox. More than live chat: a helpdesk for chat, email and social, powered by Lyro, an AI agent that supports and sells. Lyro doesn’t just answer — it acts within your rules: order status, refunds, cancellations and order edits, in Shopify or any CRM via API. On your storefront Lyro also sells: it starts conversations on product pages, compares products and adds to cart. When a human steps in, your team sees the orders and live cart, and sends products, discounts or order updates from the Tidio inbox. more Chat, email, Instagram & WhatsApp in one inbox — on web and the mobile app One AI agent that resolves support tickets and sells, not two separate tools Proactive AI on product pages: compares, recommends, and adds to cart Lyro Actions: refunds and order edits in Shopify or via API, on your rules Capped AI usage: Lyro pauses at your limit, so bills never surprise you
Copy from the Shopify App Store listing, unedited.Which plan would my store need?
Move this to your own volume. Nothing is sent anywhere — the answer is computed here, from the limits this developer publishes.
How many pageviews a month?
Free
Free
The free plan already covers this volume — you may not need to pay for this yet.
Next step up is Customer Service at $29/mo — $29 more a month.
Chat
Bottom line
operating cost and staff time
From $29/mo
free plan available · 4 tiers · priced by pageviews/month
82/100
Well supported · from 1,286 reviews
What it does
Chat, email, Instagram & WhatsApp in one inbox — on web and the mobile app
One AI agent that resolves support tickets and sells, not two separate tools
Proactive AI on product pages: compares, recommends, and adds to cart
Lyro Actions: refunds and order edits in Shopify or via API, on your rules
Capped AI usage: Lyro pauses at your limit, so bills never surprise you
Pricing
Free
$29/month
$29/month
$39/month
82
/ 100Well supported
Scored on 1,286 merchant reviews we hold for Tidio: AI Chatbot & Live Chat, across five checks. Every figure is computed from those reviews — expand any row to see the counts behind it.
Review history
2014–2026 · 1,286 reviews read| 2014 | 5 reviews |
|---|---|
| 2015 | 13 reviews |
| 2016 | 65 reviews |
| 2017 | 59 reviews |
| 2018 | 34 reviews |
| 2019 | 51 reviews |
| 2020 | 54 reviews |
| 2021 | 130 reviews |
| 2022 | 76 reviews |
| 2023 | 91 reviews |
| 2024 | 73 reviews |
| 2025 | 352 reviews |
| 2026 | 283 reviews |
What merchants say
4.8
75%
of reviews get an answer28%
had used it a year when they wroteRecent merchant reviews
The newest 8 of 1,354. Open one to read it in full, with the developer's reply where there is one.
I really like the easy access I have to chat with people live. This makes it very personal for people, and it's all on my phone :)
It has been really fun creating the perfect customer service flow for our clients. Once it was set up and running its works beautiful
super
Tidio is great and easy to install. The best feature is the product recommendations when you connect it to your store. It can also handle customer service issues and more. If you need help with implementation reach out to greg.revops@gmail.com and I will help you!
I am flabbergasted by all the features of Tidio Lyro. I am very pleased. Let's see what else Lyro can do. Thanks.
The customer service after signing up for the PLUS plan is absolutely dreadful… Please think twice before signing up!!!
O tidio é o melhor agente que utilizei até o momento, tem tudo o que eu preciso para atender os clientes e muito mais!
Very helpful app. Learning my way around the layout and its a good addition to my site.
Tidio: AI Chatbot & Live Chat FAQ
Answered from this app's own listing and its full review record.
Best suited for stores using Google Analytics, Judge.me and Klaviyo, which it integrates with and willing to start free and move to $29/mo.
There is a free plan, paid plans start at $29/month, and run to $39/month across 4 published tiers. Prices are as listed on the Shopify App Store and can change — confirm before installing.
Tidio: AI Chatbot & Live Chat's tiers are gated on pageviews/month, so the right plan depends on your own volume. The plan-fit tool on this page resolves the cheapest tier whose published limits cover the number you enter, and shows how much headroom is left before the next step up.
On our scorecard Tidio: AI Chatbot & Live Chat rates 82 out of 100 — well supported — read from 1,286 merchant reviews. The developer has published replies to 966 of 1,286 reviews. The score reflects what the review record shows, nothing more.
1,354 merchants have reviewed Tidio: AI Chatbot & Live Chat, averaging 4.8 out of 5. We hold the review history from 2014 to 2026, which is what the year-by-year chart on this page is built from.
At a glance
4.8 / 5 · 1,354 reviews
4.82 from 359 reviews
359 (was 284)
966 of 1,286 reviews
3 months
Free plan available. Free trial available.
July 14, 2014
2014 – 2026
Will AI shoppers find this store?
Apps like this one convert the traffic you already have. Getting recommended by ChatGPT and Perplexity is a separate problem.
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