SB: Helpdesk, Live Chat & FAQs
by Shark Byte, Inc
4.6
(317 reviews)
Best suited for stores using ChatGPT, Facebook Messenger and LangShop, which it integrates with and from $5/mo.
All-in-one Helpdesk with Live Chat, AI FAQ Builder & Product Tabs for faster customer support. HelpCenter combines a Helpdesk, Live Chat & AI FAQ Builder to simplify customer support. Create an SEO-friendly FAQ Page, Product FAQ sections, and FAQ Accordion with ChatGPT. Translate FAQs into multiple languages with our partner app, LangShop. Manage email, chat, and Messenger from a single helpdesk, while customers find answers, track orders, and contact your team through a self-service widget. Deliver reliable support to customers with multi-channel ticketing & centralized support. HelpCenter combines a Helpdesk, Live Chat & AI FAQ Builder to simplify customer support. Create an SEO-friendly FAQ Page, Product FAQ sections, and FAQ Accordion with ChatGPT. Translate FAQs into multiple languages with our partner app, LangShop. Manage email, chat, and Messenger from a single helpdesk, while customers find answers, track orders, and contact your team through a self-service widget. Deliver reliable support to customers with multi-channel ticketing & centralized support. more Create a separate FAQ page, help center, knowledge base, product FAQs w/ ChatGPT 25+ templates: for FAQ page, self-service widget, contact form, product tabs Easily add product tabs, share content across multiple products with shared tabs Self-service: add a widget w/ a contact form, order tracking & FAQs on any page Omnichannel support: live chat, facebook messenger, help desk, chatbot, widget
Copy from the Shopify App Store listing, unedited.Chat
Bottom line
operating cost and staff time
From $5.99/mo
3 tiers
61/100
Solid · from 247 reviews
What it does
Create a separate FAQ page, help center, knowledge base, product FAQs w/ ChatGPT
25+ templates: for FAQ page, self-service widget, contact form, product tabs
Easily add product tabs, share content across multiple products with shared tabs
Self-service: add a widget w/ a contact form, order tracking & FAQs on any page
Omnichannel support: live chat, facebook messenger, help desk, chatbot, widget
What each step up actually buys you
This developer's plans are separated by features, not by how big your store is — so there is no volume that picks a tier for you. Here is what each one adds over the one below it.
Free
Free to install
Helpdesk: 10 tickets/month
Limited FAQs (customizable) & templates
Knowledge Base: Up to 10 Articles
Widget with FAQs, order tracking
Unlimited product-specific tabs
1 active live chat at a time
Basic
$5.99/month
Helpdesk: 50 tickets/month
Everything in Free, plus:
Unlimited FAQs (integrated with OpenAI)
Knowledge Base: Unlimited Articles
Multilingual FAQs (up to 3)
Unlimited shared tabs
Standard
$19.99/month
Helpdesk: 300 tickets/month
Everything in Basic, plus:
FAQ translations (up to 5)
Overall & per agent performance report
Advanced
$49.99/month
Helpdesk: 1000 tickets/month
Everything in Standard, plus:
Unlimited FAQ translations
Prioritized support
Pricing
Free to install
$5.99/month
$19.99/month
$49.99/month
61
/ 100Solid
Scored on 247 merchant reviews we hold for SB: Helpdesk, Live Chat & FAQs, across five checks. Every figure is computed from those reviews — expand any row to see the counts behind it.
Review history
2016–2026 · 247 reviews read| 2016 | 19 reviews |
|---|---|
| 2017 | 39 reviews |
| 2018 | 16 reviews |
| 2019 | 50 reviews |
| 2020 | 39 reviews |
| 2021 | 32 reviews |
| 2022 | 16 reviews |
| 2023 | 20 reviews |
| 2024 | 4 reviews |
| 2025 | 8 reviews |
| 2026 | 4 reviews |
What merchants say
4.6
19%
of reviews get an answer27%
had used it a year when they wroteRecent merchant reviews
The newest 8 of 317. Open one to read it in full, with the developer's reply where there is one.
We added HelpCenter mainly for the FAQ section, but ended up using the ticket system too. It’s actually very easy to manage everything from one place. Reduced a lot of repeat questions for us.
We use this app for our FAQ. Recently (September 2025) it revised its permissions to request full access to all our customer and order data. This is insane. We have no desire to give this app such sensitive data, just to use a FAQ. Regretfully, we may have to uninstall this app and migrate our FAQ to another app. What a waste of time.
I would not recommend this app to others because of the same reason that most of the others have given it a 1 star review... they changed the pricing model so that functionality that was free was no longer free. This had a direct impact on your live site because now only 5 FAQs were displayed on the site and any other FAQs were no longer live. The danger here is that the creators of this app directly affected your live site and the information that was displayed by changing their pricing model and forcing you to pay for functionality that was free. They also force you to upgrade and pay in order to get an export so you have to manually copy each individual FAQ from their app which means you have to edit every single one to copy the answer. Would not use any of their apps in the future.
Good app for FAQs, for the most part. Comes complete with schema markup and the ability to link to specific Q&As. The template choices are limited. There are a couple of issues with technical SEO/accessibility: 1) There are three levels for Headings and Q&As: Category > Section > Articles. If you don't use categories AND sections then you end up with skipped heading levels. In our case, we don't need a subcategory/section within each category. 2) It comes with it's own title tag, which means you get flagged in SEO audits for having multiple title tags. There's no documentation about it this, or how to work around it. I've found that you have to edit the theme code so that the Shopify title tag isn't inserted on this page. 3) The app is heavy, so the FAQs page gets flagged for being slow.
I had given these guys a horrible review 9 years ago, but it appears that they have changed quite a bit since then. I needed help this morning and got Caleb on live chat in about 30 seconds. He was extremely helpful and within about 10 minutes he got into my Shopify store and fixed my FAQ problem. He was very attentive and his communication with me was excellent. I highly recommend these guys!
The contact form submissions should create tickets... too clunky.
FAQ works well with many options. Had an issue once and it was quickly resolved.
SB: Helpdesk, Live Chat & FAQs FAQ
Answered from this app's own listing and its full review record.
Best suited for stores using ChatGPT, Facebook Messenger and LangShop, which it integrates with and from $5/mo.
Paid plans start at $5.99/month, and run to $49.99/month across 3 published tiers. Prices are as listed on the Shopify App Store and can change — confirm before installing.
SB: Helpdesk, Live Chat & FAQs's plans are separated by features rather than by store size — none of the tiers is capped on a volume you could state up front. Compare what each step adds over the one below it rather than trying to size yourself into a tier.
On our scorecard SB: Helpdesk, Live Chat & FAQs rates 61 out of 100 — solid — read from 247 merchant reviews. The developer has published replies to 47 of 247 reviews. The score reflects what the review record shows, nothing more.
317 merchants have reviewed SB: Helpdesk, Live Chat & FAQs, averaging 4.6 out of 5. We hold the review history from 2016 to 2026, which is what the year-by-year chart on this page is built from.
At a glance
4.6 / 5 · 317 reviews
4 (was 8)
47 of 247 reviews
3 months
Free to install. Free trial available.
December 8, 2015
2016 – 2026
Will AI shoppers find this store?
Apps like this one convert the traffic you already have. Getting recommended by ChatGPT and Perplexity is a separate problem.
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