Chatway Live Chat & AI Chatbot
by Premio
4.9
(281 reviews)
Best suited for stores using Chatbot, Email and Facebook Messenger, which it integrates with and willing to start free and move to $29/mo.
Live chat, AI chatbot, FAQ & live chat for customer support. Live chat customer service & WhatsApp. Chatway helps merchants provide customer service through a live chat widget, shared helpdesk inbox, WhatsApp, and AI chatbot. Teams can manage customer support conversations, use canned responses, create FAQs, and let AI agents answer common questions before handing chats to human agents when needed. Merchants can view past live chat conversations, follow up with visitors, and send relevant offers directly from the inbox, while managing support across web, Android, and iOS apps from one place Chatway helps merchants provide customer service through a live chat widget, shared helpdesk inbox, WhatsApp, and AI chatbot. Teams can manage customer support conversations, use canned responses, create FAQs, and let AI agents answer common questions before handing chats to human agents when needed. Merchants can view past live chat conversations, follow up with visitors, and send relevant offers directly from the inbox, while managing support across web, Android, and iOS apps from one place more Access Shopify cart, orders, coupons data & more through live chat support inbox AI chatbot, AI agent, chatbot agent for support, sales & customer service 24/7 Mobile apps for iOS & Android to live chat and provide customer support anywhere Manage live chat, WhatsApp Business, Facebook Messenger, Instagram DMs & email Canned responses saved replies & FAQ for better live chat customer support
Copy from the Shopify App Store listing, unedited.Chat
Bottom line
operating cost and staff time
From $29/mo
free plan available · 4 tiers
85/100
Well supported · from 267 reviews
What it does
Access Shopify cart, orders, coupons data & more through live chat support inbox
AI chatbot, AI agent, chatbot agent for support, sales & customer service 24/7
Mobile apps for iOS & Android to live chat and provide customer support anywhere
Manage live chat, WhatsApp Business, Facebook Messenger, Instagram DMs & email
Canned responses saved replies & FAQ for better live chat customer support
What each step up actually buys you
This developer's plans are separated by features, not by how big your store is — so there is no volume that picks a tier for you. Here is what each one adds over the one below it.
Free
Free
1 seat included
30 days chat history
FAQs & canned responses
iOS and Android mobile apps
Unlimited conversations
Widget customization
Solo
$29/month
Everything in Free, and
Unlimited chat history
Real-time visitors insights
Email, Whatsapp, Messenger & Instagram
Live translation & multilingual widget
Custom widget & agent visibility
Team
$79/month
4 seats included
Everything in Solo, and
Automations & workflows
Plus
$149/month
10 seats included
Everything in Team, and
Multi-widget support
Multiple inboxes
Priority support
Pricing
Free
$29/month
$79/month
$149/month
85
/ 100Well supported
Scored on 267 merchant reviews we hold for Chatway Live Chat & AI Chatbot, across five checks. Every figure is computed from those reviews — expand any row to see the counts behind it.
Review history
2023–2026 · 267 reviews read| 2023 | 11 reviews |
|---|---|
| 2024 | 135 reviews |
| 2025 | 69 reviews |
| 2026 | 52 reviews |
What merchants say
4.9
19%
of reviews get an answer3%
had used it a year when they wroteRecent merchant reviews
The newest 8 of 281. Open one to read it in full, with the developer's reply where there is one.
Highly valuable and intuitive tool which is crucial to my business - a big upgrade on an alternative chat bod provider.
"Really happy with Chatway on my Shopify store. The live chat works smoothly, and having the FAQ section built right in makes it so much easier for customers to find quick answers. Simple to set up and very useful. Thanks!"
support for this app is great, and we used it to replace shopify inbox once they messed up the customer view. This is a great addition to our support team.
We've recently started to use Chatway for our business and we are enjoying it so far and it has been really helpful. It's easy to use and our customers find it as the quickest way to get in touch with us on the spot. We totally recommend it.
Chatway Live Chat & AI Chatbot FAQ
Answered from this app's own listing and its full review record.
Best suited for stores using Chatbot, Email and Facebook Messenger, which it integrates with and willing to start free and move to $29/mo.
There is a free plan, paid plans start at $29/month, and run to $149/month across 4 published tiers. Prices are as listed on the Shopify App Store and can change — confirm before installing.
Chatway Live Chat & AI Chatbot's plans are separated by features rather than by store size — none of the tiers is capped on a volume you could state up front. Compare what each step adds over the one below it rather than trying to size yourself into a tier.
On our scorecard Chatway Live Chat & AI Chatbot rates 85 out of 100 — well supported — read from 267 merchant reviews. The developer has published replies to 51 of 267 reviews. The score reflects what the review record shows, nothing more.
281 merchants have reviewed Chatway Live Chat & AI Chatbot, averaging 4.9 out of 5. We hold the review history from 2023 to 2026, which is what the year-by-year chart on this page is built from.
At a glance
4.9 / 5 · 281 reviews
4.90 from 71 reviews
71 (was 78)
51 of 267 reviews
13 days
Free plan available. Free trial available.
September 7, 2023
2023 – 2026
Categories
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