SelfServe Order Editing Upsell
by Grumspot Ltd.
5.0
(36 reviews)
Best suited for stores doing 25–1,000 orders/month, stores using Klaviyo, Shipbob and ShipStation, which it integrates with and willing to start free and move to $19/mo.
Self-service order editing to swap items, fix addresses, & add post-purchase upsells. Fewer tickets. Every "Can I swap my size?" email costs you time. Every "Can I change my address?" ticket pulls your team off real work. And customers who can't get a quick fix? They cancel the whole order. SelfServe puts order editing in customers' hands. They swap or add products, fix addresses (validated by Google Maps, no extra fee), adjust quantities, cancel orders, and apply discounts right from the order status page. Fewer tickets. Higher AOV. Live stores have added $69k+ in post-purchase upsell revenue. Every "Can I swap my size?" email costs you time. Every "Can I change my address?" ticket pulls your team off real work. And customers who can't get a quick fix? They cancel the whole order. SelfServe puts order editing in customers' hands. They swap or add products, fix addresses (validated by Google Maps, no extra fee), adjust quantities, cancel orders, and apply discounts right from the order status page. Fewer tickets. Higher AOV. Live stores have added $69k+ in post-purchase upsell revenue. more Customers edit their own orders: swap sizes, fix addresses, adjust quantity Order edit and one-click post-purchase upsells on checkout & order status page Edit orders and allow discount codes post-purchase and recover would-be refunds Set order editing windows, block downgrades, approve cancellations and upsells Google Maps address validation stops failed deliveries on order edits
Copy from the Shopify App Store listing, unedited.Which plan would my store need?
Move this to your own volume. Nothing is sent anywhere — the answer is computed here, from the limits this developer publishes.
Monthly sales, in dollars?
$
Free
Free
The free plan already covers this volume — you may not need to pay for this yet.
Next step up is Up to 200 orders/m at $19.99/mo — $19.99 more a month.
Order editing
Top line
conversion rate and average order value
From $19.99/mo
free plan available · 4 tiers · priced by $ of monthly sales and orders/month
55/100
Mixed signals · from 31 reviews
What it does
Customers edit their own orders: swap sizes, fix addresses, adjust quantity
Order edit and one-click post-purchase upsells on checkout & order status page
Edit orders and allow discount codes post-purchase and recover would-be refunds
Set order editing windows, block downgrades, approve cancellations and upsells
Google Maps address validation stops failed deliveries on order edits
Pricing
Free
$19.99/month
$29/month
$49/month
55
/ 100Mixed signals
Scored on 31 merchant reviews we hold for SelfServe Order Editing Upsell, across five checks. Every figure is computed from those reviews — expand any row to see the counts behind it.
Review history
2025–2026 · 31 reviews read| 2025 | 8 reviews |
|---|---|
| 2026 | 23 reviews |
What merchants say
5.0
0%
of reviews get an answer0%
had used it a year when they wroteRecent merchant reviews
The newest 8 of 36. Open one to read it in full, with the developer's reply where there is one.
Game changer. This eliminates the majority of customer enquiries and frees up SO MUCH time. The team are also great at helping work out app conflicts and any weird little issues you come across. Highly recommended.
SelfServe has been a fantastic addition to our Shopify store, and their customer support has truly stood out. The team is kind, responsive, and genuinely open to feedback. Whenever we’ve run into an issue or needed a personalization, they’ve listened carefully and done their best to find a solution. It means so much to work with a team that cares, follows up, and keeps trying until things are right. We’re incredibly grateful for their support and would highly recommend SelfServe!
SelfServe has been a fantastic addition to our Shopify store, and their customer support has truly stood out. The team is kind, responsive, and genuinely open to feedback. Whenever we’ve run into an issue or needed a personalization, they’ve listened carefully and done their best to find a solution. It means so much to work with a team that cares, follows up, and keeps trying until things are right. We’re incredibly grateful for their support and would highly recommend SelfServe!
A great app! Delyan was extremely supportive with onboarding me over a call just minutes after I installed it and we already have our first upsell.
Fantastic app with outstanding support - the team was incredibly responsive, helped us tailor everything to our workflow, and went above and beyond whenever we had questions. The EU Withdrawal feature has been invaluable for our European store and they’ve been continuously improving their upsells configurability based on our requirements.
A solid team with quick responses and efficient communication. We'll keep using and monitoring this app.
The post-purchase upsell feature works really well. It's easy to set up, feels seamless for customers, and has helped us increase AOV without impacting the checkout experience. A simple but effective way to generate additional revenue from existing orders.
Great support team, they set everything up with me over a call. First upsells came in within days of installing. Works smoothly, mobile friendly, no complaints.
SelfServe Order Editing Upsell FAQ
Answered from this app's own listing and its full review record.
Best suited for stores doing 25–1,000 orders/month, stores using Klaviyo, Shipbob and ShipStation, which it integrates with and willing to start free and move to $19/mo.
There is a free plan, paid plans start at $19.99/month, and run to $49/month across 4 published tiers. Prices are as listed on the Shopify App Store and can change — confirm before installing.
SelfServe Order Editing Upsell's tiers are gated on $ of monthly sales and orders/month, so the right plan depends on your own volume. The plan-fit tool on this page resolves the cheapest tier whose published limits cover the number you enter, and shows how much headroom is left before the next step up.
On our scorecard SelfServe Order Editing Upsell rates 55 out of 100 — mixed signals — read from 31 merchant reviews. The developer has published replies to 0 of 31 reviews. The score reflects what the review record shows, nothing more.
36 merchants have reviewed SelfServe Order Editing Upsell, averaging 5.0 out of 5. We hold the review history from 2025 to 2026, which is what the year-by-year chart on this page is built from.
At a glance
5.0 / 5 · 36 reviews
5.00 from 25 reviews
25 (was 6)
0 of 31 reviews
19 days
Free plan available. Free trial available.
December 12, 2024
2025 – 2026
Categories
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