SelfServe: Order Edits+Upsells
by Grumspot Ltd.
5.0
(25 reviews)
Best suited for stores processing 25 to 1,000 orders monthly, looking to let customers edit orders and add items before fulfillment.
Probably not for you if you use a fulfillment partner other than ShipBob.
Self-service order editing: swap items, fix addresses, add post-purchase upsells. Fewer tickets. Every "Can I swap my size?" email costs you time. Every "Can I change my address?" ticket pulls your team off real work. And customers who can't get a quick fix? They cancel the whole order. SelfServe puts editing in customers' hands. They swap products, fix addresses (validated by Google Maps, no extra fee), adjust quantities, cancel, and apply discounts - right from the order status page. Fewer tickets. Higher AOV. Live stores have added $69k+ in post-purchase upsell revenue. Every "Can I swap my size?" email costs you time. Every "Can I change my address?" ticket pulls your team off real work. And customers who can't get a quick fix? They cancel the whole order. SelfServe puts editing in customers' hands. They swap products, fix addresses (validated by Google Maps, no extra fee), adjust quantities, cancel, and apply discounts - right from the order status page. Fewer tickets. Higher AOV. Live stores have added $69k+ in post-purchase upsell revenue. more Customers edit their own orders: swap sizes, fix addresses, adjust quantity Boost AOV with one-click post-purchase upsells on checkout & order status page Let customers apply discount codes post-purchase and recover would-be refunds Set edit windows, block downgrades, approve cancellations, you stay in control Google Maps address validation stops failed deliveries integration included
Copy from the Shopify App Store listing, unedited.Which plan would my store need?
Move this to your own volume. Nothing is sent anywhere — the answer is computed here, from the limits this developer publishes.
Monthly sales, in dollars?
$
Free
Free
The free plan already covers this volume — you may not need to pay for this yet.
Next step up is Up to 200 orders/m at $19.99/mo — $19.99 more a month.
Order editing
Top line
conversion rate and average order value
From $19.99/mo
free plan available · 4 tiers · priced by $ of monthly sales and orders/month
50/100
Mixed signals · from 24 reviews
What it does
Customers edit their own orders: swap sizes, fix addresses, adjust quantity
Boost AOV with one-click post-purchase upsells on checkout & order status page
Let customers apply discount codes post-purchase and recover would-be refunds
Set edit windows, block downgrades, approve cancellations, you stay in control
Google Maps address validation stops failed deliveries integration included
Pricing
Free
$19.99/month
$29/month
$49/month
50
/ 100Mixed signals
Scored on 24 merchant reviews we hold for SelfServe: Order Edits+Upsells, across five checks. Every figure is computed from those reviews — expand any row to see the counts behind it.
Review history
2025–2026 · 24 reviews read| 2025 | 8 reviews |
|---|---|
| 2026 | 16 reviews |
What merchants say
5.0
0%
of reviews get an answer0%
had used it a year when they wroteRecent merchant reviews
The newest 8 of 25. Open one to read it in full, with the developer's reply where there is one.
Great support team, they set everything up with me over a call. First upsells came in within days of installing. Works smoothly, mobile friendly, no complaints.
Fantastic app with outstanding support - the team was incredibly responsive, helped us tailor everything to our workflow, and went above and beyond whenever we had questions. The EU Withdrawal feature has been invaluable for our European store and they’ve been continuously improving their upsells configurability based on our requirements.
Absolutely loved the upsell functionality and that was the main reason we gave it a try in the first place. For COD markets the Thank You page upsell are basically a cheat code! Great app with a great team behind it, looking forward to what they are going to release next!
Very useful app for post-purchase upsells. Easy to set up, works smoothly, and helps increase AOV without making the checkout process harder for customers. Great support as well. Highly recommended.
We couldn't be happier with this app. It's packed with functionality — far more than we expected — and covers everything we needed for self-service order edits and post-purchase upsells. What really stood out, though, was the team. They're true professionals and helped us through the entire setup, making sure everything was configured exactly right for our store. It's now live and running smoothly, and in just 7 days we've already increased our AOV by 10%. Highly recommended for any merchant looking to reduce support tickets and boost revenue at the same time.
Very happy with the app! We’ve just started using the app, and so far we are very satisfied. It works smoothly, helps us keep a very good conversion rate, and works well for our Cash on Delivery store. The support team is fast, friendly, and helpful. Highly recommended!
SelfServe is a well built product by a team that understands the problems around order editing. All scenarios are covered and the features are presented in a clean interface. Support was amazing from intro to onboarding. Team was very understanding and helped us figure out issues on our end to make everything work. Integrations are well built. Overall, a five star experience.
We just started using this app and are loving it so far! The App team is super helpful and was very hands-on with the onboarding process and any questions we've had. We have noticed fewer customer service emails regarding editing order details (address issues, etc) and love the upsell feature as well! 10/10 reccomend!
SelfServe: Order Edits+Upsells FAQ
Answered from this app's own listing and its full review record.
Best suited for stores processing 25 to 1,000 orders monthly, looking to let customers edit orders and add items before fulfillment. Probably not for you if you use a fulfillment partner other than ShipBob.
There is a free plan, paid plans start at $19.99/month, and run to $49/month across 4 published tiers. Prices are as listed on the Shopify App Store and can change — confirm before installing.
SelfServe: Order Edits+Upsells's tiers are gated on $ of monthly sales and orders/month, so the right plan depends on your own volume. The plan-fit tool on this page resolves the cheapest tier whose published limits cover the number you enter, and shows how much headroom is left before the next step up.
On our scorecard SelfServe: Order Edits+Upsells rates 50 out of 100 — mixed signals — read from 24 merchant reviews. The developer has published replies to 0 of 24 reviews. The score reflects what the review record shows, nothing more.
25 merchants have reviewed SelfServe: Order Edits+Upsells, averaging 5.0 out of 5. We hold the review history from 2025 to 2026, which is what the year-by-year chart on this page is built from.
At a glance
5.0 / 5 · 25 reviews
5.00 from 24 reviews
24
0 of 24 reviews
16 days
Free plan available. Free trial available.
December 12, 2024
2025 – 2026
Categories
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