Smart Order Emails
by Smart Notifications Ltd.
5.0
(17 reviews)
Best suited for Shopify stores that want to automate staff notifications around orders and need to route alerts to the right team members.
Automate supplier, customer, vendor and staff order notifications using our powerful rule engine. Smart Order Emails is built for merchants who require control over their order notifications. Reduce the overhead of manually filtering and passing orders to suppliers, vendors, staff, and customers with our easy to use rule creator. Benefit from advanced line item filtering, customisable email templates, batch notification sending, delayed notifications as well as fully customisable PDF and CSV attachments. Smart Order Emails is built for merchants who require control over their order notifications. Reduce the overhead of manually filtering and passing orders to suppliers, vendors, staff, and customers with our easy to use rule creator. Benefit from advanced line item filtering, customisable email templates, batch notification sending, delayed notifications as well as fully customisable PDF and CSV attachments. more Trigger custom order notification emails & webhooks based on rules you define. Create rules based on SKU, vendor, tag or any other attribute of an order. Send via email and attach CSVs or PDFs with fully customizable templates. Filter which line items appear in the notification using filter rules. Send daily or weekly batches of orders in a single notification.
Copy from the Shopify App Store listing, unedited.Staff notifications
Bottom line
operating cost and staff time
From $19/mo
3 tiers
42/100
Mixed signals · from 17 reviews
What it does
Trigger custom order notification emails & webhooks based on rules you define.
Create rules based on SKU, vendor, tag or any other attribute of an order.
Send via email and attach CSVs or PDFs with fully customizable templates.
Filter which line items appear in the notification using filter rules.
Send daily or weekly batches of orders in a single notification.
What each step up actually buys you
This developer's plans are separated by features, not by how big your store is — so there is no volume that picks a tier for you. Here is what each one adds over the one below it.
Starter
$19/month
2,500 emails per month
Immediate notifications only
Email notifications only
Standard Support
Standard
$29/month
5,000 emails per month
Immediate+scheduled batch notifications
Email & webhook notifications
CSV email attachments
Professional
$39/month
15,000 emails per month
All Standard plan features
Send email from your email address
Delayed notifications
PDF attachments
Premium Support
Pricing
$19/month
$29/month
$39/month
42
/ 100Mixed signals
Scored on 17 merchant reviews we hold for Smart Order Emails, across five checks. Every figure is computed from those reviews — expand any row to see the counts behind it.
Review history
2016–2024 · 17 reviews read| 2016 | 1 reviews |
|---|---|
| 2022 | 11 reviews |
| 2023 | 4 reviews |
| 2024 | 1 reviews |
What merchants say
5.0
41%
of reviews get an answer0%
had used it a year when they wroteRecent merchant reviews
The newest 8 of 17. Open one to read it in full, with the developer's reply where there is one.
We have been looking for the functionality this app provides since we started building our website over a year ago. Perfect for our use case, and Kieran has been super helpful with configuring the app and customizing the email layout. I just wish this had come up in our app searches sooner!
Got this app to send custom notifications to staff for internal orders, as well as to notify vendors whose product we sell on our store. We've were using Shopify Flow for notifications, but kept getting complaints from vendors that the email format was very hard to read and confusing. With this app, notifications can double as packing slips. They are EASY to read, and look like normal Shopify notifications with line items and shipping details. I reached out to CS to see if we could edit the template of the notifications to fit our needs. The founder, Kieran, responded right away and made the edits promptly. Twice! Would recommend.
Before finding this app, I was emailing customers manually with booking information. Thanks to Smart Order Notifications once an order is placed the customer automatically receives an email with booking instructions. In addition, the service provider also receives an email with the customers contact info. This process as saved me so much time on the backend and also adds more of a tech feel to the ordering process. Kieran in customer support is very responsive and has been very helpful getting things set up! I am so happy to have found this app!
We were looking for a way to send an email from our store to each customer after they placed an order on our Facebook channel and this app was able to do that seamlessly! We were able to customize the email exactly how we wanted it and tweak it as needed. The support on this app is incredible! Kieran set up my email notification template, answered all of my questions, and always got back to me so quickly. I'm so glad we found this app!
What an amazing app and customer service! Our brand needed to filter out customer payment and billing info and we were unable to do so with the Shopify user permissions, as it allowed our staff in training to see customer address, email, phone, payment info etc. This way we were able to hide some confidential information until our staff in training is actually hired. Extremely useful and responsive customer service 10/10 recommend!
Great app! O̶n̶l̶y̶ ̶i̶m̶p̶r̶o̶v̶e̶m̶e̶n̶t̶ ̶w̶o̶u̶l̶d̶ ̶b̶e̶ ̶t̶h̶e̶ ̶a̶b̶i̶l̶i̶t̶y̶ ̶t̶o̶ ̶p̶r̶e̶v̶i̶e̶w̶ ̶t̶h̶e̶ ̶e̶m̶a̶i̶l̶ ̶t̶e̶m̶p̶l̶a̶t̶e̶ ̶w̶i̶t̶h̶o̶u̶t̶ ̶n̶e̶e̶d̶i̶n̶g̶ ̶a̶n̶ ̶o̶r̶d̶e̶r̶ ̶p̶l̶a̶c̶e̶d̶. THEY ADDED THE ABILITY TO SEND TEST EMAILS, AND THEN EMAILED ME A HOWTO VIDEO!!!! GREAT DEVELOPER AND SERVICE!
Very good customer support, also when some custom coding is required. Kieran is answering fast and delivers results.
Fabulous app that has solved three big issues we have. Kieran has been very patient with us and has helped us out enormously so the support is second to none. The app is incredibly versatile and I would recommend to anyone without hesitation.
Smart Order Emails FAQ
Answered from this app's own listing and its full review record.
Best suited for Shopify stores that want to automate staff notifications around orders and need to route alerts to the right team members.
Paid plans start at $19/month, and run to $39/month across 3 published tiers. Prices are as listed on the Shopify App Store and can change — confirm before installing.
Smart Order Emails's plans are separated by features rather than by store size — none of the tiers is capped on a volume you could state up front. Compare what each step adds over the one below it rather than trying to size yourself into a tier.
On our scorecard Smart Order Emails rates 42 out of 100 — mixed signals — read from 17 merchant reviews. The developer has published replies to 7 of 17 reviews. The score reflects what the review record shows, nothing more.
17 merchants have reviewed Smart Order Emails, averaging 5.0 out of 5. We hold the review history from 2016 to 2024, which is what the year-by-year chart on this page is built from.
At a glance
5.0 / 5 · 17 reviews
0
7 of 17 reviews
9 days
From $19/month. Free trial available.
October 28, 2016
2016 – 2024
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