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  1. xpay

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  3. Order tracking

  4. Track by Loop

Track by Loop

by Wonderment

4.6

(66 reviews)

49/100 · Mixed signalsFrom $99/month
Best suited for stores using Attentive, Gorgias and Klaviyo, which it integrates with and from $99/mo.

Provide self-serve order tracking and real time estimated delivery dates for better CX Track by Loop (formerly Wonderment) gives customers full visibility before and after purchase. Display accurate delivery estimates on product pages and at checkout to increase conversion and reduce hesitation. After purchase, branded tracking pages provide real-time order updates and built-in upsell opportunities. Proactive shipping notifications and transparent tracking reduce WISMO inquiries and build customer confidence. Track by Loop (formerly Wonderment) gives customers full visibility before and after purchase. Display accurate delivery estimates on product pages and at checkout to increase conversion and reduce hesitation. After purchase, branded tracking pages provide real-time order updates and built-in upsell opportunities. Proactive shipping notifications and transparent tracking reduce WISMO inquiries and build customer confidence. more Real-time shipment tracking and delivery status updates Branded order tracking pages that reduce support tickets and drive upsells Predictive estimations and alerts for delays, exceptions, and lost packages SMS, email & webhook notifications to keep customers informed Shipping insights & analytics to improve fulfillment performance

Copy from the Shopify App Store listing, unedited.
View on ShopifyCompare the plansSee the scorecard
Who it’s for
Order tracking
What it moves
Bottom line

fulfilment cost and post-purchase experience

What it costs
From $99/mo

3 tiers

How it’s supported
49/100

Mixed signals · from 66 reviews

What it does

Real-time shipment tracking and delivery status updates

Branded order tracking pages that reduce support tickets and drive upsells

Predictive estimations and alerts for delays, exceptions, and lost packages

SMS, email & webhook notifications to keep customers informed

Shipping insights & analytics to improve fulfillment performance

Plan fit
What each step up actually buys you

This developer's plans are separated by features, not by how big your store is — so there is no volume that picks a tier for you. Here is what each one adds over the one below it.

Starter Plan
$99/month
You start with

Klaviyo, Postscript, Attentive

Up to 2,500 shipments/month

Branded Tracking Page

Best for self-service

Premium Plan
$189/month
Adds

Everything in Starter, plus:

Included Onboarding

Advanced Reporting

Shopify Flow

Gorgias Integration

Automation Integrations

Plus Plan
$449/month
Adds

Everything in Premium, plus:

Delivery Promise

Webhooks and API

Split Shipment Support

Listed as “From $99/month”. Plan contents change — confirm on the listing before you install.
Pricing
From $99/month
Starter Plan

$99/month

Lowest paid plan
Klaviyo, Postscript, Attentive
Up to 2,500 shipments/month
Branded Tracking Page
Best for self-service
Premium Plan

$189/month

Everything in Starter, plus:
Included Onboarding
Advanced Reporting
Shopify Flow
Gorgias Integration
Automation Integrations
Plus Plan

$449/month

Everything in Premium, plus:
Delivery Promise
Webhooks and API
Split Shipment Support
Plans as listed on the Shopify App Store. Always confirm current pricing before installing.

49

/ 100
Mixed signals
medium confidence

Scored on 66 merchant reviews we hold for Track by Loop, across five checks. Every figure is computed from those reviews — expand any row to see the counts behind it.





Computed from the 66 reviews we hold, with 12-month windows measured to 2026-08. This scores the public review record — it is not a review of the software itself, and a low score often means we hold little evidence rather than poor evidence.
Review history
2020–2025 · 66 reviews read
Reviews per year
20201 reviews
202121 reviews
202213 reviews
202330 reviews
20251 reviews
What merchants say

4.6

66 reviews
5★97%
4★2%
3★0%
2★0%
1★2%
Developer replies
11%
of reviews get an answer
Reviewed at 12m+
11%
had used it a year when they wrote
From 66 reviews read. Typical reviewer had used the app for 4 months. Most merchants review in their first month, so this reflects when people write — not how long they stay.
Recent merchant reviews

The newest 8 of 66. Open one to read it in full, with the developer's reply where there is one.

Wonderment is now our go-to Shopify app, an absolute essential for any store. Thousands of shipments later, and we've yet to receive a single customer support ticket for order updates, thanks to Wonderment's proactive triggers. Special kudos to Sivan for going above and beyond during our integration. Her expertise ensured a seamless and tailored success. Wonderment's features, combined with Sivan's exceptional support, make it a five-star, must-have solution for any Shopify store!

We've had an incredible experience with Wonderment. not only has it drastically improved our customer experience with transactional and post-purchase messaging, but it drives revenue and helps us "brand" previously unbranded experiences. Plus, it's awesome to have all of the flows in Klaviyo (Wonderment team 100% built them out for us and all we had to do was give feedback and a green light). Speaking on behalf of Rejuvia and 1-800-D2C, can't reccommend the wonderment platform and team enough!

We love that we are now able to provide our customers with tracking details and updates following their purchase. Set up with Klaviyo was a simple and straightforward process. Additionally, our email flows have been highly effective in encouraging customers to place additional orders.

An awesome app and an awesome team behind it! Onboarding was fast and painless, and Wonderment has allowed us both to keep our customers engaged by providing up-to-date tracking information and to address any shipping problems that come up before customers are even aware that there's an issue.

A rare combination of strong tech and awesome service. Wonderment has become a big part of our customer journey, and we couldn't be happier with our experience to date. From custom tracking page to transactional emails to reports...all top tier, and across multiple stores.

Great to have a dashboard and reporting to surface problems with carriers and operations. Love having a tracking page on the store for customers to see status. Using the Klaviyo integration to segment customers as well. Super helpful team made getting set up a breeze!

Wonderment has been an absolute game changer for how we interact with our customers by providing them with a world-class experience when we reach out to them proactively with order delivery issues before they even know there's a delay. Wonderment provides us with insights at-a-glance that has changed our CX world!

We've been loving Wonderment so far, not just for the customer communications that are their absolute forte, but their tools and metrics have shown to become an absolute asset for our fulfillment analytics

Track by Loop FAQ

Answered from this app's own listing and its full review record.

Best suited for stores using Attentive, Gorgias and Klaviyo, which it integrates with and from $99/mo.

Paid plans start at $99/month, and run to $449/month across 3 published tiers. Prices are as listed on the Shopify App Store and can change — confirm before installing.

Track by Loop's plans are separated by features rather than by store size — none of the tiers is capped on a volume you could state up front. Compare what each step adds over the one below it rather than trying to size yourself into a tier.

On our scorecard Track by Loop rates 49 out of 100 — mixed signals — read from 66 merchant reviews. The developer has published replies to 7 of 66 reviews. The score reflects what the review record shows, nothing more.

66 merchants have reviewed Track by Loop, averaging 4.6 out of 5. We hold the review history from 2020 to 2025, which is what the year-by-year chart on this page is built from.

Quick facts
At a glance
Merchant rating

4.6 / 5 · 66 reviews


New reviews, last 12 months

1


Developer replies

7 of 66 reviews


Typical reviewer had used it

4 months


Pricing

From $99/month


On the App Store since

October 5, 2020


Review history held

2020 – 2025

Integrates with
Checkout
Customer accounts
Shopify Flow
Attentive
Gorgias
Klaviyo
Postscript
Reviews Platforms
Slack

Categories
Order trackingStaff notifications
Will AI shoppers find this store?

Apps like this one convert the traffic you already have. Getting recommended by ChatGPT and Perplexity is a separate problem.

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The agent-readiness stack for the AI shopping era — helping merchants, publishers and SaaS companies get discovered, cited and transacted with by ChatGPT, Perplexity, Claude, Gemini and the custom shopping agents underneath them.

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