xpay✦ Commerce
Directory
Shopify apps
Order tracking
Loop Returns & Exchanges
Loop Returns & Exchanges
by Loop
4.6
(442 reviews)
Best suited for stores using Attentive, Global-E and Gorgias, which it integrates with and willing to start free and move to $155/mo.
Automate returns, editing, tracking, and fraud prevention to boost loyalty and grow revenue. Loop helps DTC brands deliver stress-free returns, exchanges, and real-time tracking that keep customers coming back. By automating the messy work after checkout, Loop converts more orders into revenue and increases LTV while creating a seamless post-purchase journey that builds trust and loyalty. With deep integrations across different tools, Loop ensures every order, return, exchange, claim, and resolution is faster, simpler, and designed to grow your brand. Loop helps DTC brands deliver stress-free returns, exchanges, and real-time tracking that keep customers coming back. By automating the messy work after checkout, Loop converts more orders into revenue and increases LTV while creating a seamless post-purchase journey that builds trust and loyalty. With deep integrations across different tools, Loop ensures every order, return, exchange, claim, and resolution is faster, simpler, and designed to grow your brand. more Optimize return costs with Workflows, Logistics, Point of Sale, and more Incentivize exchanges using Bonus Credit, Shop Now, and Instant Exchanges Protect against return fraud using Workflows, Custom Rules, and Blocklists Provide a premium experience with at-home pickup and simple, self-serve returns Build confidence with Tracking and learn about behavior with Intelligence
Copy from the Shopify App Store listing, unedited.Order tracking
Bottom line
fulfilment cost and post-purchase experience
From $155/mo
free plan available · 3 tiers
42/100
Mixed signals · from 12 reviews
What it does
Optimize return costs with Workflows, Logistics, Point of Sale, and more
Incentivize exchanges using Bonus Credit, Shop Now, and Instant Exchanges
Protect against return fraud using Workflows, Custom Rules, and Blocklists
Provide a premium experience with at-home pickup and simple, self-serve returns
Build confidence with Tracking and learn about behavior with Intelligence
What each step up actually buys you
This developer's plans are separated by features, not by how big your store is — so there is no volume that picks a tier for you. Here is what each one adds over the one below it.
Checkout+
Free
Returns software
US & Canada domestic return labels
Return Bars
Advanced features
Package protection
More at link below ↓
Essential
$155/month
Unlimited destinations
Automated return policies
Carrier rate shopping
Workflows
Advanced
$340/month
Full Essential plan, and
Shop Now
Instant exchange
Bonus credit
Fraud prevention
Pricing
Free
$155/month
$340/month
42
/ 100Mixed signals
Scored on 12 merchant reviews we hold for Loop Returns & Exchanges, across five checks. Every figure is computed from those reviews — expand any row to see the counts behind it.
Review history
2026–2026 · 12 reviews read| 2026 | 12 reviews |
|---|
What merchants say
4.6
8%
of reviews get an answer58%
had used it a year when they wroteRecent merchant reviews
The newest 8 of 442. Open one to read it in full, with the developer's reply where there is one.
Loop has been a great partner to work with. Their team is always responsive, knowledgeable, and available to help whenever we run into an issue or need assistance with setup or configuration. They’ve made the entire process much easier, and it’s reassuring to know we have a team we can rely on when questions come up. We really appreciate their continued support and partnership!
Great product and the support is great.
Support team has been responsive & helpful in getting this app running in our shop. I was having the same password issue noted in other reviews. Reached out to support & they responded the next day with a reset to get logged in.
very patience and resourceful - have been working with loop for years now.
Same issue. Cannot reset password...
Emma from customer support was incredibly responsive to a technical glitch that would not allow us to connect our carrier account. She communicated with her internal team immediately and kept us well advised along the way. Our problem was quickly resolved.
Rece was so helpful and professional. He resolved our issue quickly!
Loop Returns & Exchanges FAQ
Answered from this app's own listing and its full review record.
Best suited for stores using Attentive, Global-E and Gorgias, which it integrates with and willing to start free and move to $155/mo.
There is a free plan, paid plans start at $155/month, and run to $340/month across 3 published tiers. Prices are as listed on the Shopify App Store and can change — confirm before installing.
Loop Returns & Exchanges's plans are separated by features rather than by store size — none of the tiers is capped on a volume you could state up front. Compare what each step adds over the one below it rather than trying to size yourself into a tier.
On our scorecard Loop Returns & Exchanges rates 42 out of 100 — mixed signals — read from 12 merchant reviews. The developer has published replies to 1 of 12 reviews. The score reflects what the review record shows, nothing more.
442 merchants have reviewed Loop Returns & Exchanges, averaging 4.6 out of 5. We hold the review history from 2026 to 2026, which is what the year-by-year chart on this page is built from.
At a glance
4.6 / 5 · 442 reviews
4.33 from 12 reviews
12
1 of 12 reviews
18 months
Free plan available
May 27, 2021
2026 – 2026
Categories
Will AI shoppers find this store?
Apps like this one convert the traffic you already have. Getting recommended by ChatGPT and Perplexity is a separate problem.
Run a free readiness checkInstead of Loop Returns & Exchanges
Same categories, by review volume.
