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  1. xpay✦ Commerce

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  5. Loop Returns & Exchanges

Loop Returns & Exchanges

by Loop

4.6

(442 reviews)

42/100 · Mixed signalsFree plan available
Best suited for stores using Attentive, Global-E and Gorgias, which it integrates with and willing to start free and move to $155/mo.

Automate returns, editing, tracking, and fraud prevention to boost loyalty and grow revenue. Loop helps DTC brands deliver stress-free returns, exchanges, and real-time tracking that keep customers coming back. By automating the messy work after checkout, Loop converts more orders into revenue and increases LTV while creating a seamless post-purchase journey that builds trust and loyalty. With deep integrations across different tools, Loop ensures every order, return, exchange, claim, and resolution is faster, simpler, and designed to grow your brand. Loop helps DTC brands deliver stress-free returns, exchanges, and real-time tracking that keep customers coming back. By automating the messy work after checkout, Loop converts more orders into revenue and increases LTV while creating a seamless post-purchase journey that builds trust and loyalty. With deep integrations across different tools, Loop ensures every order, return, exchange, claim, and resolution is faster, simpler, and designed to grow your brand. more Optimize return costs with Workflows, Logistics, Point of Sale, and more Incentivize exchanges using Bonus Credit, Shop Now, and Instant Exchanges Protect against return fraud using Workflows, Custom Rules, and Blocklists Provide a premium experience with at-home pickup and simple, self-serve returns Build confidence with Tracking and learn about behavior with Intelligence

Copy from the Shopify App Store listing, unedited.
View on ShopifyCompare the plansSee the scorecard
Who it’s for
Order tracking
What it moves
Bottom line

fulfilment cost and post-purchase experience

What it costs
From $155/mo

free plan available · 3 tiers

How it’s supported
42/100

Mixed signals · from 12 reviews

What it does

Optimize return costs with Workflows, Logistics, Point of Sale, and more

Incentivize exchanges using Bonus Credit, Shop Now, and Instant Exchanges

Protect against return fraud using Workflows, Custom Rules, and Blocklists

Provide a premium experience with at-home pickup and simple, self-serve returns

Build confidence with Tracking and learn about behavior with Intelligence

Plan fit
What each step up actually buys you

This developer's plans are separated by features, not by how big your store is — so there is no volume that picks a tier for you. Here is what each one adds over the one below it.

Checkout+
Free
You start with

Returns software

US & Canada domestic return labels

Return Bars

Advanced features

Package protection

More at link below ↓

Essential
$155/month
Adds

Unlimited destinations

Automated return policies

Carrier rate shopping

Workflows

Advanced
$340/month
Adds

Full Essential plan, and

Shop Now

Instant exchange

Bonus credit

Fraud prevention

Listed as “Free plan available”. Plan contents change — confirm on the listing before you install.
Pricing
Free plan available
Checkout+

Free

Free
Returns software
US & Canada domestic return labels
Return Bars
Advanced features
Package protection
More at link below ↓
Essential

$155/month

Lowest paid plan
Unlimited destinations
Automated return policies
Carrier rate shopping
Workflows
More at link below ↓
Advanced

$340/month

Full Essential plan, and
Shop Now
Instant exchange
Bonus credit
Fraud prevention
More at link below ↓
Plans as listed on the Shopify App Store. Always confirm current pricing before installing.

42

/ 100
Mixed signals
low confidence

Scored on 12 merchant reviews we hold for Loop Returns & Exchanges, across five checks. Every figure is computed from those reviews — expand any row to see the counts behind it.





Computed from the 12 reviews we hold, with 12-month windows measured to 2026-09. This scores the public review record — it is not a review of the software itself, and a low score often means we hold little evidence rather than poor evidence.
Review history
2026–2026 · 12 reviews read
Reviews per year
202612 reviews
What merchants say

4.6

442 reviews
5★83%
4★0%
3★0%
2★0%
1★17%
Developer replies
8%
of reviews get an answer
Reviewed at 12m+
58%
had used it a year when they wrote
From 12 reviews read. Typical reviewer had used the app for 18 months. Most merchants review in their first month, so this reflects when people write — not how long they stay.
Recent merchant reviews

The newest 8 of 442. Open one to read it in full, with the developer's reply where there is one.

Loop has been a great partner to work with. Their team is always responsive, knowledgeable, and available to help whenever we run into an issue or need assistance with setup or configuration. They’ve made the entire process much easier, and it’s reassuring to know we have a team we can rely on when questions come up. We really appreciate their continued support and partnership!

Great product and the support is great.

Support team has been responsive & helpful in getting this app running in our shop. I was having the same password issue noted in other reviews. Reached out to support & they responded the next day with a reset to get logged in.

very patience and resourceful - have been working with loop for years now.

Same issue. Cannot reset password...

Emma from customer support was incredibly responsive to a technical glitch that would not allow us to connect our carrier account. She communicated with her internal team immediately and kept us well advised along the way. Our problem was quickly resolved.

Rece was so helpful and professional. He resolved our issue quickly!

Loop Returns & Exchanges FAQ

Answered from this app's own listing and its full review record.

Best suited for stores using Attentive, Global-E and Gorgias, which it integrates with and willing to start free and move to $155/mo.

There is a free plan, paid plans start at $155/month, and run to $340/month across 3 published tiers. Prices are as listed on the Shopify App Store and can change — confirm before installing.

Loop Returns & Exchanges's plans are separated by features rather than by store size — none of the tiers is capped on a volume you could state up front. Compare what each step adds over the one below it rather than trying to size yourself into a tier.

On our scorecard Loop Returns & Exchanges rates 42 out of 100 — mixed signals — read from 12 merchant reviews. The developer has published replies to 1 of 12 reviews. The score reflects what the review record shows, nothing more.

442 merchants have reviewed Loop Returns & Exchanges, averaging 4.6 out of 5. We hold the review history from 2026 to 2026, which is what the year-by-year chart on this page is built from.

Quick facts
At a glance
Merchant rating

4.6 / 5 · 442 reviews


Rating, last 12 months

4.33 from 12 reviews


New reviews, last 12 months

12


Developer replies

1 of 12 reviews


Typical reviewer had used it

18 months


Pricing

Free plan available


On the App Store since

May 27, 2021


Review history held

2026 – 2026

Integrates with
Checkout
Customer accounts
Shopify POS
Shopify Flow
Shopify Admin
Attentive
Global-E
Gorgias
Klaviyo
NetSuite
Shiphero

Categories
Order trackingReturns and exchanges
Will AI shoppers find this store?

Apps like this one convert the traffic you already have. Getting recommended by ChatGPT and Perplexity is a separate problem.

Run a free readiness check
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xpay

The agent-readiness stack for the AI shopping era — helping merchants, publishers and SaaS companies get discovered, cited and transacted with by ChatGPT, Perplexity, Claude, Gemini and the custom shopping agents underneath them.

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