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Loop Returns & Exchanges
Loop Returns & Exchanges
by Loop
4.6
(449 reviews)
Best suited for stores using Attentive, Global-E and Gorgias, which it integrates with and willing to start free and move to $155/mo.
Automate returns, editing, tracking, and fraud prevention to boost loyalty and grow revenue. Loop helps DTC brands deliver stress-free returns, exchanges, and real-time tracking that keep customers coming back. By automating the messy work after checkout, Loop converts more orders into revenue and increases LTV while creating a seamless post-purchase journey that builds trust and loyalty. With deep integrations across different tools, Loop ensures every order, return, exchange, claim, and resolution is faster, simpler, and designed to grow your brand. Loop helps DTC brands deliver stress-free returns, exchanges, and real-time tracking that keep customers coming back. By automating the messy work after checkout, Loop converts more orders into revenue and increases LTV while creating a seamless post-purchase journey that builds trust and loyalty. With deep integrations across different tools, Loop ensures every order, return, exchange, claim, and resolution is faster, simpler, and designed to grow your brand. more Optimize return costs with Workflows, Logistics, Point of Sale, and more Incentivize exchanges using Bonus Credit, Shop Now, and Instant Exchanges Protect against return fraud using Workflows, Custom Rules, and Blocklists Provide a premium experience with at-home pickup and simple, self-serve returns Build confidence with Tracking and learn about behavior with Intelligence
Copy from the Shopify App Store listing, unedited.Order tracking
Bottom line
fulfilment cost and post-purchase experience
From $155/mo
free plan available · 3 tiers
54/100
Mixed signals · from 18 reviews
What it does
Optimize return costs with Workflows, Logistics, Point of Sale, and more
Incentivize exchanges using Bonus Credit, Shop Now, and Instant Exchanges
Protect against return fraud using Workflows, Custom Rules, and Blocklists
Provide a premium experience with at-home pickup and simple, self-serve returns
Build confidence with Tracking and learn about behavior with Intelligence
What each step up actually buys you
This developer's plans are separated by features, not by how big your store is — so there is no volume that picks a tier for you. Here is what each one adds over the one below it.
Checkout+
Free
Returns software
US & Canada domestic return labels
Return Bars
Advanced features
Package protection
More at link below ↓
Essential
$155/month
Unlimited destinations
Automated return policies
Carrier rate shopping
Workflows
Advanced
$340/month
Full Essential plan, and
Shop Now
Instant exchange
Bonus credit
Fraud prevention
Pricing
Free
$155/month
$340/month
54
/ 100Mixed signals
Scored on 18 merchant reviews we hold for Loop Returns & Exchanges, across five checks. Every figure is computed from those reviews — expand any row to see the counts behind it.
Review history
2026–2026 · 18 reviews read| 2026 | 18 reviews |
|---|
What merchants say
4.6
6%
of reviews get an answer56%
had used it a year when they wroteRecent merchant reviews
The newest 8 of 449. Open one to read it in full, with the developer's reply where there is one.
Great product for eCommerce, great and responsive support team
I am testing out a new returns process and it has been very challenging! The Loop Support team has been so helpful. I highly recommend getting support from the team because it has really helped with our new returns process.
Great overall platform and easy to tailor to your online stores needs. Loop Support is always so helpful and quick to respond when an issue arises.
Great customer service!
Support specialist Rece was so helpful in getting to the bottom of an issue that we were experiencing. He was patient, informative and very friendly. Great experience with Loop's support team.
We were unbelievably impressed by the customer service and support that Brooke McCormick provided during onboarding - above and beyond. The app is working great and any issues addressed immediately.
Loop has been a great partner to work with. Their team is always responsive, knowledgeable, and available to help whenever we run into an issue or need assistance with setup or configuration. They’ve made the entire process much easier, and it’s reassuring to know we have a team we can rely on when questions come up. We really appreciate their continued support and partnership!
Great product and the support is great.
Loop Returns & Exchanges FAQ
Answered from this app's own listing and its full review record.
Best suited for stores using Attentive, Global-E and Gorgias, which it integrates with and willing to start free and move to $155/mo.
There is a free plan, paid plans start at $155/month, and run to $340/month across 3 published tiers. Prices are as listed on the Shopify App Store and can change — confirm before installing.
Loop Returns & Exchanges's plans are separated by features rather than by store size — none of the tiers is capped on a volume you could state up front. Compare what each step adds over the one below it rather than trying to size yourself into a tier.
On our scorecard Loop Returns & Exchanges rates 54 out of 100 — mixed signals — read from 18 merchant reviews. The developer has published replies to 1 of 18 reviews. The score reflects what the review record shows, nothing more.
449 merchants have reviewed Loop Returns & Exchanges, averaging 4.6 out of 5. We hold the review history from 2026 to 2026, which is what the year-by-year chart on this page is built from.
At a glance
4.6 / 5 · 449 reviews
4.56 from 18 reviews
18
1 of 18 reviews
18 months
Free plan available
May 27, 2021
2026 – 2026
Categories
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