Loop Returns & Exchanges
by Loop
4.7
(406 reviews)
Best suited for merchants handling returns at scale who work with Klaviyo, Gorgias, or Shiphero.
Automate returns, editing, tracking, and fraud prevention to boost loyalty and grow revenue. Loop is the AI operations platform built for retention. Loop unites tracking, order editing, returns management, shipping, exchanges, fraud prevention and more into one AI-powered platform. Loop Intelligence learns from orders and shopper behavior to improve decisions over time - reducing return costs, preventing abuse, increasing exchanges, and delivering shopper confidence through predictable experiences. Loop is the AI operations platform built for retention. Loop unites tracking, order editing, returns management, shipping, exchanges, fraud prevention and more into one AI-powered platform. Loop Intelligence learns from orders and shopper behavior to improve decisions over time - reducing return costs, preventing abuse, increasing exchanges, and delivering shopper confidence through predictable experiences. more Automate returns & incentivize exchanges with Shop Now & Bonus Credit Improve pre-purchase conversion with Checkout+, Package Protection and Delivery Prevent return fraud with AI, rules, Workflows & blocklists Let customers edit orders post-purchase to reduce cancellations & support Proactive tracking & notifications that reduce WISMO & improve visibility
Copy from the Shopify App Store listing, unedited.Order tracking
Bottom line
fulfilment cost and post-purchase experience
From $155/mo
free plan available · 3 tiers
44/100
Mixed signals · from 405 reviews
What it does
Automate returns & incentivize exchanges with Shop Now & Bonus Credit
Improve pre-purchase conversion with Checkout+, Package Protection and Delivery
Prevent return fraud with AI, rules, Workflows & blocklists
Let customers edit orders post-purchase to reduce cancellations & support
Proactive tracking & notifications that reduce WISMO & improve visibility
What each step up actually buys you
This developer's plans are separated by features, not by how big your store is — so there is no volume that picks a tier for you. Here is what each one adds over the one below it.
Checkout+
Free
Returns software
US & Canada domestic return labels
Return Bars
Advanced features
Package protection
More at link below ↓
Essential
$155/month
Unlimited destinations
Automated return policies
Carrier rate shopping
Workflows
Advanced
$340/month
Full Essential plan, and
Shop Now
Instant exchange
Bonus credit
Fraud prevention
Pricing
Free
$155/month
$340/month
44
/ 100Mixed signals
Scored on 405 merchant reviews we hold for Loop Returns & Exchanges, across five checks. Every figure is computed from those reviews — expand any row to see the counts behind it.
Review history
2021–2026 · 405 reviews read| 2021 | 6 reviews |
|---|---|
| 2022 | 17 reviews |
| 2023 | 68 reviews |
| 2024 | 66 reviews |
| 2025 | 189 reviews |
| 2026 | 59 reviews |
What merchants say
4.7
65%
of reviews get an answer68%
had used it a year when they wroteLoop Returns & Exchanges FAQ
Answered from this app's own listing and its full review record.
Best suited for merchants handling returns at scale who work with Klaviyo, Gorgias, or Shiphero.
There is a free plan, paid plans start at $155/month, and run to $340/month across 3 published tiers. Prices are as listed on the Shopify App Store and can change — confirm before installing.
Loop Returns & Exchanges's plans are separated by features rather than by store size — none of the tiers is capped on a volume you could state up front. Compare what each step adds over the one below it rather than trying to size yourself into a tier.
On our scorecard Loop Returns & Exchanges rates 44 out of 100 — mixed signals — read from 405 merchant reviews. The score reflects what the review record shows, nothing more.
406 merchants have reviewed Loop Returns & Exchanges, averaging 4.7 out of 5. We hold the review history from 2021 to 2026, which is what the year-by-year chart on this page is built from.
At a glance
4.7 / 5 · 406 reviews
Free plan available
May 27, 2021
2021 – 2026
Categories
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