xpay
Shopify apps
Order tracking
WhatsApp
by Meta
4.3
(673 reviews)
Best suited for stores using WhatsApp to send order updates and tracking information to customers.
The official app from Meta: Keep customers informed with timely order updates on WhatsApp Connect your Shopify store to WhatsApp in a few clicks, freeing up more time for you to focus on your business. Reach customers with timely messages that get seen! The official app from Meta gives you a direct, reliable integration built to handle any scale. How it works: At checkout, shoppers can opt in to get order updates from you on WhatsApp. Build trust by automatically keeping them in the loop at every step. Connect your Shopify store to WhatsApp in a few clicks, freeing up more time for you to focus on your business. Reach customers with timely messages that get seen! The official app from Meta gives you a direct, reliable integration built to handle any scale. How it works: At checkout, shoppers can opt in to get order updates from you on WhatsApp. Build trust by automatically keeping them in the loop at every step. more Connect your WhatsApp Business account in minutes Customize messages to match your brand, or choose from pre-built templates Improve customer satisfaction and reduce support cases Leverage WhatsApp’s interactive features to strengthen customer relationships
Copy from the Shopify App Store listing, unedited.Order tracking
Bottom line
fulfilment cost and post-purchase experience
Free to install. Additional charges may apply.
50/100
Mixed signals · from 665 reviews
What it does
Connect your WhatsApp Business account in minutes
Customize messages to match your brand, or choose from pre-built templates
Improve customer satisfaction and reduce support cases
Leverage WhatsApp’s interactive features to strengthen customer relationships
One plan, no tiers to choose between
This developer publishes a single plan (Free to install), so plan choice does not arise — the only decision is whether to install it. The listing summarises it as “Free to install. Additional charges may apply.”.
Pricing
Free to install
50
/ 100Mixed signals
Scored on 665 merchant reviews we hold for WhatsApp, across five checks. Every figure is computed from those reviews — expand any row to see the counts behind it.
Total cost is not knowable up front
1 plan listed, but the listing notes additional charges may apply.Review history
2025–2026 · 665 reviews read| 2025 | 130 reviews |
|---|---|
| 2026 | 535 reviews |
What merchants say
4.3
12%
of reviews get an answer0%
had used it a year when they wroteRecent merchant reviews
The newest 8 of 673. Open one to read it in full, with the developer's reply where there is one.
Overall good and fast order confirmation message. Please show in message order total amount to customers. Thanks.
Bien, pero no puedo gestionar la hora de envios de los mensajes y clientes se quejan de que les llega a horas de madrugada. Está en time zone MADRID / ESP pero aún así algo pasa y no veo la opción de QUIET HOURS o algo parecido. Gracias!
Very basic app. You could just send a few order notification messages that are also very short, lame and not much customizable. I wish they have more options including an option to sending marketing or other type of messages through APIs
Very limited option, no option create new template, no option to increase daily limit even after verification, no option to contact support, only getting automated replies.
The app works great for what it does: sending transactional notifications. But other than that, it doesn't help much, unfortunately. You need 2 more main things implemented: - broadcasting - abandoned cart / checkout automations ...and then the app wil be 5-stars. Until then, only 3-stars for being extremely basic. Also, all the contacts show as unknown number (not sure if their name is supposed to show, probably not, but it would be good if customers were matched with the Shopify customer database via their phone number).
SUPER FUNCIONAL me encantó pero tienen un GRAN PROBLEMA. La información que escribe en los mensajes automáticos, no es exacta con la situación actual de los pedidos. Me gustaria poder personalizar. Por ejemplo, cuando un pedido se marca "preparado", la notificación que el cliente recibe es "pedido enviado". Pero eso noe s verdad; al menos en mi tienda.
Have been trying to set this app for my webshop for the past few months, but all tries including contact with the customer support has failed to give me the end result.
We're a small business. Prior to installing I was able to use broadcasts for my business. After installing I can no longer access broadcasts or even find a paid way to send out marketing comms at scale from Whatsapp. I'm likely to just remove this Whatsapp integration. It does automate customer order updates, so that's nice, but it's not helping me grow my business.
WhatsApp FAQ
Answered from this app's own listing and its full review record.
Best suited for stores using WhatsApp to send order updates and tracking information to customers.
The Shopify App Store lists this app as “Free to install. Additional charges may apply.”. It does not publish plain monthly prices we can compute against.
On our scorecard WhatsApp rates 50 out of 100 — mixed signals — read from 665 merchant reviews. The developer has published replies to 82 of 665 reviews. The score reflects what the review record shows, nothing more.
673 merchants have reviewed WhatsApp, averaging 4.3 out of 5. We hold the review history from 2025 to 2026, which is what the year-by-year chart on this page is built from.
At a glance
4.3 / 5 · 673 reviews
4.32 from 665 reviews
665
82 of 665 reviews
27 days
Free to install. Additional charges may apply.
July 11, 2025
2025 – 2026
Will AI shoppers find this store?
Apps like this one convert the traffic you already have. Getting recommended by ChatGPT and Perplexity is a separate problem.
Run a free readiness checkInstead of WhatsApp
Same categories, by review volume.
