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  1. xpay

  2. Shopify apps

  3. Order tracking

  4. WhatsApp

WhatsApp

by Meta

4.3

(673 reviews)

50/100 · Mixed signalsFree to install. Additional charges may apply.
Best suited for stores using WhatsApp to send order updates and tracking information to customers.

The official app from Meta: Keep customers informed with timely order updates on WhatsApp Connect your Shopify store to WhatsApp in a few clicks, freeing up more time for you to focus on your business. Reach customers with timely messages that get seen! The official app from Meta gives you a direct, reliable integration built to handle any scale. How it works: At checkout, shoppers can opt in to get order updates from you on WhatsApp. Build trust by automatically keeping them in the loop at every step. Connect your Shopify store to WhatsApp in a few clicks, freeing up more time for you to focus on your business. Reach customers with timely messages that get seen! The official app from Meta gives you a direct, reliable integration built to handle any scale. How it works: At checkout, shoppers can opt in to get order updates from you on WhatsApp. Build trust by automatically keeping them in the loop at every step. more Connect your WhatsApp Business account in minutes Customize messages to match your brand, or choose from pre-built templates Improve customer satisfaction and reduce support cases Leverage WhatsApp’s interactive features to strengthen customer relationships

Copy from the Shopify App Store listing, unedited.
View on ShopifyCompare the plansSee the scorecard
Who it’s for
Order tracking
What it moves
Bottom line

fulfilment cost and post-purchase experience

What it costs
Free to install. Additional charges may apply.
How it’s supported
50/100

Mixed signals · from 665 reviews

What it does

Connect your WhatsApp Business account in minutes

Customize messages to match your brand, or choose from pre-built templates

Improve customer satisfaction and reduce support cases

Leverage WhatsApp’s interactive features to strengthen customer relationships

Plan fit
One plan, no tiers to choose between

This developer publishes a single plan (Free to install), so plan choice does not arise — the only decision is whether to install it. The listing summarises it as “Free to install. Additional charges may apply.”.

Pricing
Free to install. Additional charges may apply.
Free

Free to install

The listing notes additional charges may apply, so the plan prices above may not be the full monthly cost.
Plans as listed on the Shopify App Store. Always confirm current pricing before installing.

50

/ 100
Mixed signals
high confidence

Scored on 665 merchant reviews we hold for WhatsApp, across five checks. Every figure is computed from those reviews — expand any row to see the counts behind it.





Total cost is not knowable up front
1 plan listed, but the listing notes additional charges may apply.
Computed from the 665 reviews we hold, with 12-month windows measured to 2026-08. This scores the public review record — it is not a review of the software itself, and a low score often means we hold little evidence rather than poor evidence.
Review history
2025–2026 · 665 reviews read
Reviews per year
2025130 reviews
2026535 reviews
What merchants say

4.3

673 reviews
5★74%
4★8%
3★5%
2★3%
1★10%
Developer replies
12%
of reviews get an answer
Reviewed at 12m+
0%
had used it a year when they wrote
From 665 reviews read. Typical reviewer had used the app for 27 days. Most merchants review in their first month, so this reflects when people write — not how long they stay.
Recent merchant reviews

The newest 8 of 673. Open one to read it in full, with the developer's reply where there is one.

Overall good and fast order confirmation message. Please show in message order total amount to customers. Thanks.

Bien, pero no puedo gestionar la hora de envios de los mensajes y clientes se quejan de que les llega a horas de madrugada. Está en time zone MADRID / ESP pero aún así algo pasa y no veo la opción de QUIET HOURS o algo parecido. Gracias!

Very basic app. You could just send a few order notification messages that are also very short, lame and not much customizable. I wish they have more options including an option to sending marketing or other type of messages through APIs

Very limited option, no option create new template, no option to increase daily limit even after verification, no option to contact support, only getting automated replies.

Developer repliedHi there, Thank you for the feedback and we're sorry for the trouble contacting support. Can you please try contacting WhatsApp for Shopify support? You can do so by opening WhatsApp in the Shopify Admin -> clicking the three dot menu in top right corner -> clicking "Get support". We would be happy to assist. Best Regards, The WhatsApp Team Show more

The app works great for what it does: sending transactional notifications. But other than that, it doesn't help much, unfortunately. You need 2 more main things implemented: - broadcasting - abandoned cart / checkout automations ...and then the app wil be 5-stars. Until then, only 3-stars for being extremely basic. Also, all the contacts show as unknown number (not sure if their name is supposed to show, probably not, but it would be good if customers were matched with the Shopify customer database via their phone number).

Developer repliedHello there, Thanks for trying our app and for your detailed feedback. We are working hard to improve the app. For example, we have just launched message customization. You can now edit message templates (right in the app) to match your brand. We are also working on other improvements. Please reach out to support for help with issues you run into and we'll do our best to assist. Best, The WhatsApp Business Team Show more

SUPER FUNCIONAL me encantó pero tienen un GRAN PROBLEMA. La información que escribe en los mensajes automáticos, no es exacta con la situación actual de los pedidos. Me gustaria poder personalizar. Por ejemplo, cuando un pedido se marca "preparado", la notificación que el cliente recibe es "pedido enviado". Pero eso noe s verdad; al menos en mi tienda.

Developer repliedHola, Gracias por probar nuestra app y por tus comentarios detallados. Por favor, envía una solicitud de soporte ("Obtener soporte" en la app) para que podamos conocer más sobre tus necesidades de sincronización de mensajes. También te alegrará saber que acabamos de lanzar la personalización de mensajes. Ahora puedes editar las plantillas de mensajes para que coincidan con tu marca. Atentamente, El Equipo de WhatsApp Business Show more

Have been trying to set this app for my webshop for the past few months, but all tries including contact with the customer support has failed to give me the end result.

Developer repliedHi there, We're sorry you've had trouble with setup. We've recently revamped our Customer Support system and encourage you to reach back out. You can do so by clicking the drop-down menu in the top-right corner of the Shopify Admin and selecting "Get support." Best Regards, The WhatsApp Team Show more

We're a small business. Prior to installing I was able to use broadcasts for my business. After installing I can no longer access broadcasts or even find a paid way to send out marketing comms at scale from Whatsapp. I'm likely to just remove this Whatsapp integration. It does automate customer order updates, so that's nice, but it's not helping me grow my business.

WhatsApp FAQ

Answered from this app's own listing and its full review record.

Best suited for stores using WhatsApp to send order updates and tracking information to customers.

The Shopify App Store lists this app as “Free to install. Additional charges may apply.”. It does not publish plain monthly prices we can compute against.

On our scorecard WhatsApp rates 50 out of 100 — mixed signals — read from 665 merchant reviews. The developer has published replies to 82 of 665 reviews. The score reflects what the review record shows, nothing more.

673 merchants have reviewed WhatsApp, averaging 4.3 out of 5. We hold the review history from 2025 to 2026, which is what the year-by-year chart on this page is built from.

Quick facts
At a glance
Merchant rating

4.3 / 5 · 673 reviews


Rating, last 12 months

4.32 from 665 reviews


New reviews, last 12 months

665


Developer replies

82 of 665 reviews


Typical reviewer had used it

27 days


Pricing

Free to install. Additional charges may apply.


On the App Store since

July 11, 2025


Review history held

2025 – 2026

Integrates with
Shopify Admin
WhatsApp

Categories
Order tracking
Will AI shoppers find this store?

Apps like this one convert the traffic you already have. Getting recommended by ChatGPT and Perplexity is a separate problem.

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