17TRACK Order Tracking
by 17TRACK
4.9
(3,789 reviews)
Best suited for merchants looking to add order tracking and reduce post-purchase support inquiries.
Order tracking & automated shipping notifications for merchants to reduce WISMO and drive more sales Automate tracking and shipping notifications to lower support costs and retain revenue. 17TRACK provides a branded, multilanguage tracking page with EDD to manage customer expectations. Boost sales through smart product recommendations and timely notifications. Protect your brand by hiding Chinese origin info in one click—a must-have for dropshipping. Use shipping analytics to optimize logistics.We’re here for you 24/7 with expert care Automate tracking and shipping notifications to lower support costs and retain revenue. 17TRACK provides a branded, multilanguage tracking page with EDD to manage customer expectations. Boost sales through smart product recommendations and timely notifications. Protect your brand by hiding Chinese origin info in one click—a must-have for dropshipping. Use shipping analytics to optimize logistics.We’re here for you 24/7 with expert care more Branded Tracking Page & EDD: Reduce WISMO and manage delivery expectations. Automated Email Notifications: Send shipping updates to build customer trust. Hide All China Info: Protect your brand with a one-click dropshipping mode. Shipping Analytics: Optimize carrier performance with data-driven insights.
Copy from the Shopify App Store listing, unedited.Order tracking
Bottom line
fulfilment cost and post-purchase experience
From $9/mo
free plan available · 4 tiers
80/100
Well supported · from 3,761 reviews
What it does
Branded Tracking Page & EDD: Reduce WISMO and manage delivery expectations.
Automated Email Notifications: Send shipping updates to build customer trust.
Hide All China Info: Protect your brand with a one-click dropshipping mode.
Shipping Analytics: Optimize carrier performance with data-driven insights.
What each step up actually buys you
This developer's plans are separated by features, not by how big your store is — so there is no volume that picks a tier for you. Here is what each one adds over the one below it.
Free
Free
50 shipments per month
Access 3,300+ carriers
Branded tracking page
PayPal integration
Dropshipping mode
Custom shipment alert
Basic
$9/month
200 shipments per month
Customize tracking page
Tracking number redirection
Shopify shipping status and emails
Email notifications
Basic analytics
Pro
$49/month
1000 shipments per month
Seller notifications
Shipments export
Multilingual email notification
Remove 17TRACK branding
Multilingual tracking pages
Premium
$159/month
2000 shipments per month
Customize email triggers
Transit time analysis
On-time delivery analysis
Exception orders analysis
Split order email notifications
Pricing
Free
$9/month
$49/month
$159/month
80
/ 100Well supported
Scored on 3,761 merchant reviews we hold for 17TRACK Order Tracking, across five checks. Every figure is computed from those reviews — expand any row to see the counts behind it.
Review history
2021–2026 · 3,761 reviews read| 2021 | 3 reviews |
|---|---|
| 2022 | 213 reviews |
| 2023 | 282 reviews |
| 2024 | 634 reviews |
| 2025 | 1462 reviews |
| 2026 | 1167 reviews |
What merchants say
4.9
11%
of reviews get an answer10%
had used it a year when they wroteRecent merchant reviews
The newest 8 of 3,789. Open one to read it in full, with the developer's reply where there is one.
We've had a great experience with 17TRACK so far. The app is easy to set up, the tracking page looks professional, and the Shopify integration works smoothly. It has significantly improved the post-purchase experience for our customers. A special thank you to Jay for the excellent support. He was always quick to respond, and very helpful.
1 star. Their cancellation flow promised a discount if I didn't cancel. I didn't cancel — and the discount never came. Support told me twice someone would follow up in 24–48 hours, and that a manager named Irene was on my case. A month later: zero contact from anyone. Just the same copy-paste apology and "we've escalated this" on loop, in replies that read like scripted bot output. Offering a retention discount you never intend to deliver is bait and switch. Cancelled for good.
I've been using **17TRACK Order Tracking** for my Shopify store, **himpall.com**, and it's been a great experience. The app works smoothly, provides accurate tracking updates, and helps keep my customers informed about their orders. The support team is excellent and truly appreciates their customers. A special thanks to **Jay**, who was very helpful, professional, and quick to resolve my questions. His support made the experience even better. I highly recommend this app to any Shopify store owner looking for a reliable order tracking solution.
This app has made tracking my packages so much easier—intuitive, fast. When I ran into an issue with a shipment, Danica was incredibly patient and walked me through everything step by step until it was resolved.
good for updating orders with tracking numbers, but they're sending duplicate email notifications to my customers. Support is absolutely clueless. copying and pasting blocks of text from their articles that are complete utter trobble. use the app but bewarned... you'll have to do customer support's job for them ............................................
We really like the 17TRACK order tracking app. Our company handles a high volume of shipping and receiving orders, and we’ve tried other tracking apps, but ran into issues with outdated information and limited features. Since switching to 17TRACK, we’ve been very satisfied with both the app and the experience our customers are having. The technical support team has also been very helpful and responsive.
Super easy setup, syncs perfectly with Shopify and CJ tracking numbers. Tracking page looks clean. Great value on the Basic plan. Highly recommend for dropshippers!
17TRACK has been easy to set up on my Shopify store, and the tracking page widget works well. The support team was helpful and responded quickly when I needed help removing the branding. Good app for order tracking and customer updates.
17TRACK Order Tracking FAQ
Answered from this app's own listing and its full review record.
Best suited for merchants looking to add order tracking and reduce post-purchase support inquiries.
There is a free plan, paid plans start at $9/month, and run to $159/month across 4 published tiers. Prices are as listed on the Shopify App Store and can change — confirm before installing.
17TRACK Order Tracking's plans are separated by features rather than by store size — none of the tiers is capped on a volume you could state up front. Compare what each step adds over the one below it rather than trying to size yourself into a tier.
On our scorecard 17TRACK Order Tracking rates 80 out of 100 — well supported — read from 3,761 merchant reviews. The developer has published replies to 410 of 3,761 reviews. The score reflects what the review record shows, nothing more.
3,789 merchants have reviewed 17TRACK Order Tracking, averaging 4.9 out of 5. We hold the review history from 2021 to 2026, which is what the year-by-year chart on this page is built from.
At a glance
4.9 / 5 · 3,789 reviews
4.93 from 1,785 reviews
1,785 (was 1,212)
410 of 3,761 reviews
1 months
Free plan available
January 4, 2021
2021 – 2026
Categories
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