In general, the app works fine. It is, however, very unfriendly for multi-language websites. When acquiring you as a customer, they tell you that everything can be translated. It is only after onboarding that you find out it is not the case. There is a lack of documentation on translations, and some functionality can't be translated at all. Be aware.

We use Yotpo for loyalty and reviews. They've been a great partner for us! They were extremely helpful during our migration to Shopify this spring, and any time we need assistance, they respond quickly and are always helpful. Today I had an urgent issue to try and resolve for a customer and Nyle helped me get it corrected in just a couple of minutes and even went above and beyond for me. Aside from how great their support is, their Loyalty platform has been great for us compared to older ones we tried over the years. 10/10

Nyle helped greatly!!! really helpful costumer service.

Rodney D. was super helpful in helping me configure and set up the new Yotpo Spotlight feature!

Super responsive and polite support. Stephanie resolved my inquiry really fast, literally in a few minutes - 5/5 stars :)

Great service from Christian, thanks!

Nyle was super helpful with helping me update our referral rewards! I was confused about the discount code, but Nyle gave me step by step instructions on how to update that. I would recommend working with Yotpo – their support team is great!

Nyle was helpful and efficient and new exactly how to assist me. Offered resources for information in a quick and understandable way! Thanks!!