Detective FAQ Chat & Helpdesk
by Trinity River Software
4.8
(15 reviews)
Best suited for stores looking to automate FAQ answers and reduce helpdesk volume with a chatbot.
The Detective FAQ provides a complete FAQ solution. Create your offline customer support in minutes. Reduce customer support by giving answers to your customers questions where they can easily find them. The Help Desk widget gives searchable FAQ’s, chat and email throughout your store. With a static FAQ page customers can find answers to all their questions. Reduce customer support by giving answers to your customers questions where they can easily find them. The Help Desk widget gives searchable FAQ’s, chat and email throughout your store. With a static FAQ page customers can find answers to all their questions. more An FAQ answers any questions shoppers may have quickly and efficiently. Add an FAQ to any product or collection to enhance your customers confidence. Easy to Use Admin to customize your FAQ page
Copy from the Shopify App Store listing, unedited.FAQ
Bottom line
operating cost and staff time
From $4.99/mo
free plan available · 3 tiers
25/100
Limited evidence · from 15 reviews
What it does
An FAQ answers any questions shoppers may have quickly and efficiently.
Add an FAQ to any product or collection to enhance your customers confidence.
Easy to Use Admin to customize your FAQ page
What each step up actually buys you
This developer's plans are separated by features, not by how big your store is — so there is no volume that picks a tier for you. Here is what each one adds over the one below it.
Free Plan
Free
Static FAQ Page
3 Responsive Templates
10 FAQ’s
3 Categories
Basic Editor
Style Customization
Basic Plan
$4.99/month
FREE +
Product FAQs
Collection FAQs
5 Responsive Templates
Unlimited Questions
5 Categories
Pro Plan
$9.99/month
BASIC +
8 Responsive Templates
Unlimited Categories
Order Tracking
Pricing
Free
$4.99/month
$9.99/month
25
/ 100Limited evidence
Scored on 15 merchant reviews we hold for Detective FAQ Chat & Helpdesk, across five checks. Every figure is computed from those reviews — expand any row to see the counts behind it.
Review history
2020–2021 · 15 reviews read| 2020 | 5 reviews |
|---|---|
| 2021 | 10 reviews |
What merchants say
4.8
0%
of reviews get an answer0%
had used it a year when they wroteRecent merchant reviews
The newest 8 of 15. Open one to read it in full, with the developer's reply where there is one.
This app will really improve your conversion rate and customer experience. great support as well. Thank you!
Great app, easy-to-use, straight forward with some nice features. Pay a lots of attention to their clients ! thanks
Great app, looks good and very easy to operate . Really recommending this app for the entrepreneurs that needs a time saver
Great app with amazing support! This app basically has everything you need to build a successful FAQ page. The widget is also extremely convenient. Support also responds within the same day. They've been great.
A great app if you're looking for an all-in-one solution for your FAQ needs. It took me a while to get my head in the zone with some features but Caner has been absolutely brilliant in helping me with set up and despite my many emails, nothing seems to be too much trouble. I am now 100% delighted with the look and function we have for our static FAQ page and Support widget which I believe will save precious time by not having to answer the endless same old questions we were getting on Shopify Chat. We've got the Pro plan BTW and consider it is money very well spent. Thoroughly recommended.
I use this app and I like it but it is not usable from Android mobile users. Specially the tracking and contact us feature of the floating widjet. Once you start typing, the keyboard makes the page slide up and you cannot see where you are typing...
Extremely responsive and dedicated team of professional developers, who are ready to jump on any streamlining, modifications and improvements that you might need. I was happy to come back to this app after seeing this and now i am considerIng migrating my entire 700-question database on Leech.com over to this platform. Very impressed! This app also has the slickest and most esthetically-pleasing templates and i am glad i chose it.
My wife has an e-commerce business and we are both in our 60’s. I manage certain aspects of her website and went looking for an FAQ app that would meet our needs and that was easy to use. I happened upon The Detective and decided to give it a try. I am not tech-savvy at all. My only issue was that I needed some instruction on how to use the app. I was able to figure everything out with their assistance and they tell me they are planning instructional videos. Believe me, if I can figure it out, anyone can. Not only does the app allow for general FAQ, but you can have product-based FAQ. This aspect was appealing to me because we sell multiple products. However, I soon realized that the product-based FAQ were general and not specific, ie you had to have the same FAQ for all products and could not have different FAQ for different products. I told the app folks that I wished I had the ability to do this. They reworked their app over a weekend to accommodate us. I’m no app expert but I’m very happy with the functionality of The Detective, and the support I received is A+.
Detective FAQ Chat & Helpdesk FAQ
Answered from this app's own listing and its full review record.
Best suited for stores looking to automate FAQ answers and reduce helpdesk volume with a chatbot.
There is a free plan, paid plans start at $4.99/month, and run to $9.99/month across 3 published tiers. Prices are as listed on the Shopify App Store and can change — confirm before installing.
Detective FAQ Chat & Helpdesk's plans are separated by features rather than by store size — none of the tiers is capped on a volume you could state up front. Compare what each step adds over the one below it rather than trying to size yourself into a tier.
On our scorecard Detective FAQ Chat & Helpdesk rates 25 out of 100 — limited evidence — read from 15 merchant reviews. The developer has published replies to 0 of 15 reviews. The score reflects what the review record shows, nothing more.
15 merchants have reviewed Detective FAQ Chat & Helpdesk, averaging 4.8 out of 5. We hold the review history from 2020 to 2021, which is what the year-by-year chart on this page is built from.
At a glance
4.8 / 5 · 15 reviews
0
0 of 15 reviews
2 months
Free plan available. Free trial available.
May 14, 2020
2020 – 2021
Will AI shoppers find this store?
Apps like this one convert the traffic you already have. Getting recommended by ChatGPT and Perplexity is a separate problem.
Run a free readiness checkInstead of Detective FAQ Chat & Helpdesk
Same categories, by review volume.
