Spending over €250 for nothing, the app is incredibly buggy...it doesn't transcribe the glossary. Customer service is unresponsive...I do not recommend this app.

这个插件确实好用！而且客服人员（Allen）响应的特别快，有什么需求都会在第一时间进行解决，以及小语种的alt文件也可以快速翻译进行上传，从第一次的免费试用到后面整年的续费，体验感都很棒！推荐！

As a small e-commerce business, I've been searching for a translation plugin that is easy to operate, supports multiple AI models, and is reasonably priced to meet my website's SEO needs across various regions. After trying Ciwi.ai, I believe this is currently the plugin that best meets my requirements, particularly with its outstanding customer support. Whenever I encounter issues and seek assistance, I always receive timely responses and guidance from real technical staff. In fact, they typically help with the operations directly - I simply need to state my requirements. This is what I value most: a product that is always responsive. Therefore, I highly recommend that individuals and businesses with similar needs give this plugin a try. I'm confident you'll arrive at an assessment similar to mine.

We've been using this translation app for a while, and it's been excellent. The customer service is fast and very helpful — every time we had a question, they responded quickly and solved it efficiently. One of the standout features is the ability to choose different LLMs for translation. The translations aren't just word-for-word; they take the context into account, which makes the final result much more natural and accurate. Special thanks to Allen for his outstanding support — he’s been incredibly helpful throughout. Highly recommended! 中文的服务支持太棒了，比邮件回复的体验好太多！而且会用心聆听用户的需求，给出迅速、快捷的支持！ 闭眼冲！

I have tried many translation apps, and this one has a very high cost-effectiveness, accurate translation, simple interface, and comprehensive functions. Customer service is always available to provide support

This app is incredibly helpful for fast and accurate translations—practically error-free. Yes, you do pay credits for translations (unless you connect your own API), but in return, you avoid the hassle of dealing with human translators and wasted time. The support team is responsive and very professional. In our case, we managed to translate an entire language in just 3 hours—a phenomenal speed compared to the 5–10 days it used to take us before. Highly recommended if you value efficiency, speed, and reliability in your translation workflow.

This app saves me so much time! The translations are accurate and read naturally — not like machine translation. A must-have for Shopify stores selling worldwide!

The app does the job and the support is reactive and supportive. Must have !