Xenforum
by app1pro
4.4
(19 reviews)
Best suited for stores building customer engagement through community forums and discussion boards.
Create a forum for people interested in your brand. Stay connected with existing customers. When customers love your product, they also tend to share that interest and search and exchange with like-minded people. Having a forum helps your store become more professional and insightful. It helps you build a community around your brand, capture customer needs, handle problems that your customers have, and drive long-term sales. Xenforum lets you easily add a forum to your Shopify store. When customers love your product, they also tend to share that interest and search and exchange with like-minded people. Having a forum helps your store become more professional and insightful. It helps you build a community around your brand, capture customer needs, handle problems that your customers have, and drive long-term sales. Xenforum lets you easily add a forum to your Shopify store. more Create professional forums with just one click. Allow customers to easily share problems related to your products and services. Send automatic notifications to users about forum activities
Copy from the Shopify App Store listing, unedited.Forms
Top line
conversion rate
From $14/mo
3 tiers
22/100
Limited evidence · from 19 reviews
What it does
Create professional forums with just one click.
Allow customers to easily share problems related to your products and services.
Send automatic notifications to users about forum activities
What each step up actually buys you
This developer's plans are separated by features, not by how big your store is — so there is no volume that picks a tier for you. Here is what each one adds over the one below it.
Basic Plan
$14/month
Professional forum
Unlimited topics and posts
5 GB files storage
1,000 users
Standard Plan
$19/month
10 GB files storage
5,000 users
Integrated CDN
Integrated Email service
Enterprise Plan
$49/month
Unlimited files storage
Unlimited users
For Shopify Plus and High Traffic Forums
24/7 Support
Pricing
$14/month
$19/month
$49/month
22
/ 100Limited evidence
Scored on 19 merchant reviews we hold for Xenforum, across five checks. Every figure is computed from those reviews — expand any row to see the counts behind it.
Review history
2020–2025 · 19 reviews read| 2020 | 3 reviews |
|---|---|
| 2021 | 4 reviews |
| 2022 | 1 reviews |
| 2023 | 4 reviews |
| 2024 | 6 reviews |
| 2025 | 1 reviews |
What merchants say
4.4
16%
of reviews get an answer19%
had used it a year when they wroteRecent merchant reviews
The newest 8 of 19. Open one to read it in full, with the developer's reply where there is one.
I have wanted to have user forums on our site for 10 years, but we were on an old legacy website and it just wasn't feasible. Then we upgraded to Shopify, and with the app store, anything is possible. I finally chose Xenforum as my solution after looking at a number of competing products. Installation was a breeze. But I wanted to run the forums in the "embed" mode, so they would show up with the same branding and layout as any other page on our site. This caused a number of minor layout and functionality issues, which I wasn't sure were solvable. So I created a forum especially for reporting forum issues, and had all of my employees pound on the forums and report bugs. We came up with 6-8 bugs with no idea how to fix them. Some of the issues I was sure had nothing to do with the Xenforum, but were probably Shopify theme issues. I took a short break from work, and when I came home, the developer Chis Ad had fixed ALL of the issues! That is some outstanding customer service. I could not be more happy with the product and the customer service, and I finally have great user forums after 10 years. I would highly recommend this product to anyone wanting to add community engagement to their site. Thank you, Xenforum!
I have been using this APP for more than 4 years, and the customer service support is usually relatively fast, but recently I have encountered several problems that have not been resolved. I can't receive the email verification email; because the forum started to receive a lot of spam posts, I had to turn on the 'Prevent unverified users' function, but this function only works for new users. For old registered users, they need to re- Send an email verification email to activate the user. But when I tested "Send verification email", I couldn't receive the verification email at all, and I still couldn't get a solution after calling customer service. This actually brings a new problem: for old users of the forum, once I enable the 'Prevent unverified users' function, all old users need to resend the email verification email to activate, but it is not included in the user's profile at all. For the "Resend Email Verification" entry, only administrators can perform this action. The best approach is to allow users to "Resend Email Verification" themselves. Once I address these few issues, I will revise this review to 5 stars. === I received a response from the support team and the "Verify email" feature was added to the profile, 5 stars!
So far I am pretty happy with it. I wish there was more flexibility for headers in each individual page, but so far that is my only "complaint".
Great app, upgraded to Enterprise for the quick and responsive support. Great developer and crucial part of our website.
It's great when the app works but I've been emailing them for weeks with a question/issue and they don't respond.
We absolutely love this app and cannot fault the first class customer service from Chris! I would highly highly recommend this app to anyone looking to build a community chat space right on your website and free from the "social platform" black holes. Try it and you will love it!
Support is too slow. One has to keep figuring out how to use the app. My customers are not able to use the app seamlessly.
I am not very savvy when it comes to website work. Yet got this forum set up with ease. The backend as well as the frontend is very user friendly. The customer support was brilliant. Received a replies to my questions within a an hour.
Xenforum FAQ
Answered from this app's own listing and its full review record.
Best suited for stores building customer engagement through community forums and discussion boards.
Paid plans start at $14/month, and run to $49/month across 3 published tiers. Prices are as listed on the Shopify App Store and can change — confirm before installing.
Xenforum's plans are separated by features rather than by store size — none of the tiers is capped on a volume you could state up front. Compare what each step adds over the one below it rather than trying to size yourself into a tier.
On our scorecard Xenforum rates 22 out of 100 — limited evidence — read from 19 merchant reviews. The developer has published replies to 3 of 19 reviews. The score reflects what the review record shows, nothing more.
19 merchants have reviewed Xenforum, averaging 4.4 out of 5. We hold the review history from 2020 to 2025, which is what the year-by-year chart on this page is built from.
At a glance
4.4 / 5 · 19 reviews
0
3 of 19 reviews
1.4 months
From $14/month. Free trial available.
November 5, 2019
2020 – 2025
Will AI shoppers find this store?
Apps like this one convert the traffic you already have. Getting recommended by ChatGPT and Perplexity is a separate problem.
Run a free readiness checkInstead of Xenforum
Same categories, by review volume.
