Order Tracker for WooCommerce – let customers check orders themselves

Cut down “where is my order?” emails – give customers a self-service tracking page that shows their order status instantly.

Order Tracker for WooCommerce | GitHub | Support

Why Order Tracker for WooCommerce?

Order Tracker for WooCommerce gives your customers a self-service way to check the status of their orders without contacting support. Customers enter their order number and the phone number used at checkout, and the plugin returns the current order status, a visual progress bar, and key order details – all without a page reload.

The tracker fits anywhere on your site: use the included page template or drop the [cbwct-order-tracker] shortcode into any post or page. It even adds a custom “Shipped” order status to WooCommerce, complete with a quick action button in the admin orders list.

Developers get filter hooks for customizing labels, messages, and progress percentages, and the plugin is fully translation-ready.

Free Features

• Self-Service Order Lookup: Customers search by order number and billing/shipping phone number.
• Ajax-Powered Results: Status appears instantly, no page reload required.
• Visual Progress Bar: Stages for Pending, On Hold, Processing, Shipped, and Completed orders.
• Handles Every Outcome: Built-in support for cancelled, refunded, and failed orders.
• Custom “Shipped” Status: Adds a Shipped order status to WooCommerce with a quick action button in the admin orders list.
• Flexible Placement: Use as a page template or via the [cbwct-order-tracker] shortcode anywhere on your site.
• Developer-Friendly: Filter hooks for customizing labels, messages, and progress percentages.
• Translation-Ready: Fully translatable (text domain: wc-order-tracker).

How to Use

1. Install and activate the plugin (WooCommerce must be active).
2. Add the tracking form to your site in one of two ways:
   • Shortcode: Add [cbwct-order-tracker] to any post or page.
   • Page template: Create a new page and select the Order Tracker for WooCommerce template from the Page Attributes panel.
3. Publish – customers can now track their orders with their order number and phone number.

Use Cases

• Online Stores: Reduce support tickets by letting customers check order status themselves.
• Cash-on-Delivery Shops: Track orders by phone number without requiring customer accounts.
• Stores with Shipping Workflows: Use the custom “Shipped” status to keep customers informed between processing and delivery.

For more information, visit the plugin homepage. Contributions are welcome on GitHub.

Filter hooks

The following filters let developers customize the tracker output:

• cbwct_order_tracking_heading — Heading shown above the tracking form.
• cbwct_field_text_order_number — Label for the order number field.
• cbwct_field_text_phone_number — Label for the phone number field.
• cbwct_submit_button_text — Submit button text.
• cbwct_order_number_phone_number_required — Message shown when either field is empty.
• cbwct_order_is_not_found — Message shown when the entered order number doesn’t exist.
• cbwct_phone_mismatch — Message shown when the phone number doesn’t match the order.
• cbwct_product_title_trim_words — Number of words shown in product titles on the result table (default: 8).
• cbwct_pending_progress_percent — Progress bar percentage for Pending orders (default: 23).
• cbwct_on_hold_progress_percent — Progress bar percentage for On hold orders (default: 42).
• cbwct_processing_progress_percent — Progress bar percentage for Processing orders (default: 61).
• cbwct_shipped_progress_percent — Progress bar percentage for Shipped orders (default: 80).
• cbwct_completed_progress_percent — Progress bar percentage for Completed orders (default: 100).

The legacy misspelled filter names (cbwct_*_prograss_percent) from earlier versions are still supported for backward compatibility, but new code should use the names listed above.

Support

For questions, support, or feature requests, contact the team at support@bplugins.com or visit bPlugins.com.