8returns Returns & Exchanges
by 8returns - Returns Platform
5.0
(32 reviews)
Best suited for stores using API, DHL and Klaviyo, which it integrates with and with a budget from $109/mo.
Specialist returns platform with exchanges, store credit, refunds, label generation & analytics What if your returns process ran itself? 8returns is a specialist returns platform that automates everything - from a branded self-serve portal to label generation, exchanges, store credit, and refunds. Built for Shopify brands that have outgrown basic solutions, with deep integrations across your existing stack. Dynamic rules handle complex edge cases while built-in analytics show exactly why products come back. The result: lower costs, more retained revenue, and less manual work. What if your returns process ran itself? 8returns is a specialist returns platform that automates everything - from a branded self-serve portal to label generation, exchanges, store credit, and refunds. Built for Shopify brands that have outgrown basic solutions, with deep integrations across your existing stack. Dynamic rules handle complex edge cases while built-in analytics show exactly why products come back. The result: lower costs, more retained revenue, and less manual work. more Self-serve returns portal, fully branded to match your Shopify store Exchanges, store credit & Shop Now flows to retain revenue on every return Dynamic rules by country, product type, order value & customer segment Return analytics by SKU & size - find out why products come back Automated label & QR code generation via DHL, Sendcloud & more
Copy from the Shopify App Store listing, unedited.Returns and exchanges
Bottom line
fulfilment cost and post-purchase experience
From $109/mo
3 tiers
65/100
Solid · from 33 reviews
What it does
Self-serve returns portal, fully branded to match your Shopify store
Exchanges, store credit & Shop Now flows to retain revenue on every return
Dynamic rules by country, product type, order value & customer segment
Return analytics by SKU & size - find out why products come back
Automated label & QR code generation via DHL, Sendcloud & more
What each step up actually buys you
This developer's plans are separated by features, not by how big your store is — so there is no volume that picks a tier for you. Here is what each one adds over the one below it.
Starter
$109/month
100 returns per month
Self-serve Returns Portal
Automated Refund & Exchange Processing
Automated DHL label generation
Custom rules
Integrations
Growth
$379/month
500 returns per month
All features from the Starter plan
Returns Analytics
Priority support
Pro
$989/month
2000 returns per month
All features from the Growth plan
Advanced Analytics and custom reporting
Pricing
$109/month
$379/month
$989/month
65
/ 100Solid
Scored on 33 merchant reviews we hold for 8returns Returns & Exchanges, across five checks. Every figure is computed from those reviews — expand any row to see the counts behind it.
Review history
2023–2026 · 33 reviews read| 2023 | 10 reviews |
|---|---|
| 2024 | 10 reviews |
| 2025 | 10 reviews |
| 2026 | 3 reviews |
What merchants say
5.0
97%
of reviews get an answer12%
had used it a year when they wroteRecent merchant reviews
The newest 8 of 32. Open one to read it in full, with the developer's reply where there is one.
Sind super zufrieden mit dem Support. Schnelle und freundliche Unterstützung. :)
Great app, great support team. We use 8Returns specifically due to its integration with Xentral ERP - once we cor a customer creates a return in 8Returns it is automatically added and updated in Xentral. It saves a lot of time, effort and manual work by our customer service team.
Wir sind super zufrieden mit 8Returns. Die Integration war extrem einfach, das Onboarding ging schnell und der Support ist wirklich top – Rückmeldungen kommen eigentlich immer noch am selben Tag.
Wir haben uns mit vielen verschiedenen Lösungen für Retouren beschäftigt und sind bei 8returns gelandet. Super ausgecheckt, toller Support, rund um top!
8Returns has helped us simplify and professionalize our entire returns process. What we appreciate most is how intuitive and user-friendly the portal is for our customers – returns are now smooth and effortless, saving time for everyone. The onboarding was very well organized, allowing us to get started quickly. We also want to highlight the super friendly and supportive service team, who are always reliable and quick to help. Overall, 8Returns is the perfect solution for modern returns management – highly recommended!
We use 8returns app for almost 2 years now and it allowed us to set up a simple and efficient returns process. An outstanding feature is the automatic generation of QR codes for paperless return labels. We highly appreciate also very friendly, fast and helpful support. Additionally, this app provides us with helpful data insights into the return reasons. 8returns' analytics show us exactly which models and sizes are returned most frequently. There is only one issue with the products not registered in 8returns app. If the customer doesn't select an article in the app, this article will not be refunded automatically, so it requires the manual action from our side. It would be great to improve this process. Other that that everything works smoothly.
Wir nutzen 8returns seit knapp einem Jahr und sind seitdem super zufrieden. Das Retourenhandling hat sich für uns deutlich vereinfacht. Neben der großen Zeitersparnis in der Retourenabwicklung mit Rückgaben und Umtäsuchen, kann man sich wertvolle Insights zu den Retouren holen (Retourenquote, Rückgabegründe, etc.) Die Anbindung mit Shopify, sowie die Integration der Versanddienstleister funktioniert problemlos. Wenn die Artikel im Helpcenter, die sehr übersichtlich und gut verständlich sind, nicht ausreichen, ist der Support jederzeit schnell zur Stelle und hilft sehr nett und kompetent bei allen Fragen & Anliegen. Wir sind begeistert und können es nur weiterempfehlen! :)
Einfaches Onboarding mit persönlicher Betreuung, sehr gute Integration in Shopify und Gorgias, schneller und kompetenter Support. Das Portal aus Kund*innen-Perspektive ist sehr ansprechend und einfach in der Bedienung, sodass wir nur wenig nacharbeiten müssen. Ein paar Features, wie z.B. das Ändern von Bestellungen direkt im Dashboard & das Umtauschen in Varianten mit geringerem Preis sind bisher noch auf unserer Wunschliste und hoffentlich bald verfügbar - dann wäre die App perfekt.
8returns Returns & Exchanges FAQ
Answered from this app's own listing and its full review record.
Best suited for stores using API, DHL and Klaviyo, which it integrates with and with a budget from $109/mo.
Paid plans start at $109/month, and run to $989/month across 3 published tiers. Prices are as listed on the Shopify App Store and can change — confirm before installing.
8returns Returns & Exchanges's plans are separated by features rather than by store size — none of the tiers is capped on a volume you could state up front. Compare what each step adds over the one below it rather than trying to size yourself into a tier.
On our scorecard 8returns Returns & Exchanges rates 65 out of 100 — solid — read from 33 merchant reviews. The developer has published replies to 32 of 33 reviews. The score reflects what the review record shows, nothing more.
32 merchants have reviewed 8returns Returns & Exchanges, averaging 5.0 out of 5. We hold the review history from 2023 to 2026, which is what the year-by-year chart on this page is built from.
At a glance
5.0 / 5 · 32 reviews
5.00 from 5 reviews
5 (was 13)
32 of 33 reviews
2 months
From $109/month. Free trial available.
October 19, 2022
2023 – 2026
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