Very much enjoying the service so far for our chef wear store! The app allows us to our aprons, chef pants and chef jackets to chefs and cooks all over the world for a much more affordable shipping rate. Hopefully we'll be rolling out more country options in the near future with the help of InXpress.

Stay Far far Far away from this company. First, off nothing that they originally told me about pickups were true. This included the insurance being included in the costs of the shipment and delivery times of two days to Europe (France). Non of this was actually true. The very first shipment I sent with InExpress and DHL, I actually had to call DHL to have my shipment picked up after several days of waiting for the pickup. While arranging the pickup I was told by DHL there wasn't insurance on the package. I ended up paying for that just to get it shipped and the package took well over 19 days to be delivered not the two to three days as promised. I should've just used USPS which was a dollar more than the sending a shipment through InExpress and took only 6 days to be delivered. On top of all the delays for pickup and delivery, DHL dropped the package broke the bottles inside and ruining the entire contents of the shipment. How do I know this, My customer refused the package took photos and sent them to me of the wet exterior of the package. I did get the package back but I should've just had them destroy it. Nothing inside the package was salvageable ($150.00 loss which I insured) Also my customer told me the store owner called him asking him to come to pick up the package. They told him that the DHL delivery dropped the package off the top of his dolly. then he quickly left all packages at the store and left without the signatures as he supposes to do. Now when it came to filing the claim, I talked to InExpress who said they would take care of this and asked me to send them the info. This was sent several times and now the claim is closed by DHL because I didn't send in the forms to DHL. I had actually spoken to DHL to get an update. DHL told me that they couldn't answer me because I wasn't the actual shipper InExpress was and I had to go through InExpress. Save yourself the aggravation and hundreds of dollars, USE USPS, FEDEX or UPS. At least there you can talk to someone and get things resolved. USE InXpress and DHL at your own risk. Feel free to ask me, I have the correspondence.

STAY AWAY. I was very reluctant to add this service. They promised lower DHL rates but the reviews said otherwise. I chose to believe my salesperson, Manva, and I had the exact same thing happen. The app would show lower rates to our customers at checkout and then Inxpress would bill us significantly more. And guess what.... they were are all over me to install and set this app up. After we starting having issues... nothing but crickets! STAY AWAY, terrible customer service and dishonest business practices!

I've only had this app for a few days, so maybe things will change, but so far the pricing is 30% higher than UPS on Stamps.com, and the system is more onerous to use.

Check the Recent Reviews and not the Overall Review Score for current capabilities. Very disappointing and a waste of time. After months of working with InXpress relationship turned out to be a big dude. The goal was to grow our international business with promises of great savings. The actual DHL Shipping Cost were 33% to 50% higher impacting customer experiences and was disruptive to our business. The sales staff was very aggressive to provide logistic service where cargo shipments were considered. InXpress was an option for cargo shipping solution with UK contact and shipping was even worse. First we worked on air cost of small bulk shipments which seemed to go well until boxes began arriving mangled. Bulk shipments were even worse where boxes were missing and damaged with missing units which took months to get reimbursed for lost shipments. The straw that broke the camels back came when freight was passed off to freight forwarder where the UK and US office refused to work together and clear the goods, shipped the goods to Chicago when our warehouse is outside of Pittsburgh and added $1000+ to shipment cost. The US office claimed they did not work with accounts which were not regular accounts where the UK office claimed this was a regular account but regular accounts might be different by franchise. WHAT? The response is not reflective of a global logistics provider. We reached out to the company to speak to CEO or Senior Executive and were told by our contact person she was his daughter and it is what it is..... InXpress is not a wise choice for e-commerce or any shipping solution. Inefficient from start to finish!

Lots of new problems I never had: 1) customers complain about paying customs duties. Apparently they weren't charged when I used USPS. 1.5) customers seem to be overcharged for the customs fees. I think this has to do with how the description of the item is being pulled from shipstation. In a few cases, the customer has had to pay as much in customs duties as they paid for the product. Perhaps there is something wrong with what I'm doing. I wish I could figure this out, and I'm trying to. I wish InXpress could make this easier for me. 2) I think InXpress doesn't work so well with shopify and shipstation, there have been some errors there and confusion 3) DHL pickup people don't understand that these packages use paperless customs forms, so they sometimes reject the packages when I try to drop them off. 4) The time it will take to arrive is displayed at checkout. The problem is, it's way too fast, it's not accurate, so it sets wrong expectations, and there's no way to change it. 5) InXpress people send me to DHL customer service, which knows nothing about InXpress, so it's hard to get questions answered. 6) The shipments are SO EXPENSIVE that if something goes wrong, now I've got a lot more money invested in this problem. International shipments tend to have issues anyway, but since they are now 2-3 times more expensive than USPS First Class International (which is lame and super slow, but cheap), the risk is a lot higher. 7) I get invoices from DHL and they say I need to pay them. But they should be getting paid through shipstation. I've called about this a couple times and they haven't gotten back to me. --- However, it is nice that shipments get there lightning fast. Perhaps if I can figure out why my customers are being charged huge customs fees and find a way to mitigate that, this will be a great option.

This app is very useful in so many ways. The real-time shipping calculations is a huge time-saver. Plus you will receive the top notch service that DHL brings to the table, which means FAST, reliable delivery of your products, and that means happy customers. But the two best things about the InXpress app/service are the greatly discounted unbeatable rates that you get (which also means happy customers), and the support from the InXpress team. I can't say enough good things about them. James is an absolute pleasure to work with. Any time I had a concern or an inquiry, I knew James had a solution. He is a kind person and a go-getter. Speaking with him, it was clear that he was attentive, focused and he took my concerns/questions/requests seriously. Just for what James brings to the table, and the peace of mind knowing that with this app we have him on our team, I would pay a monthly fee for our InXpress service. It's worth it. But fortunately, the app is free. InXpress is streamlined to work with ShipStation, which isn't free after the free trial, but with the amount of money saved on your DHL rates through InXpress, and the huge benefit of having their staff on your team, you can't afford to pass this one up. If you ship internationally, GET THIS APP. This is a WIN.

Several times a week we are asked if we offer DHL as an option for international shipment. Before InXpress, the only way to offer DHL to our customers at checkout was to manually add rates in Shopify for each country that we shipped to. Doing this would have been extremely time-consuming as you would have to customize each rate for each country while factoring in the weights and dimensions of your products. With InXpress, you can enter shipping dimensions and it automatically calculates real time rates while taking into account your dimensional weights. With UPS, we had to make a lot of manual adjustment to try to get rates to reflect shipping dimensions. In the end, we found this to be pretty impossible to get right for each country with UPS. This app has made our customers very happy and my life so much easier! Setup is extremely easy, integration is flawless, the customer support is awesome and we’re saving ourselves and our customer a ton of money. For anyone looking to expand their customer base internationally, InXpress is the way to go!