Have been using for last few months, in general satisfied with CED support. Today Utkarsh was very helpful in managing a roadblock for us. Thanks Utkarsh.

I would like to give my highest recommendation to Bhavya for the incredible support she provided me from start to finish. As a first-time Etsy user, I had so many questions and needed help with everything—from downloading and installing, to connecting Etsy with Shopify, setting up the integration, making payments, and listing my products. Every time I encountered an error or got stuck, Bhavya was there to help me. What impressed me the most was her patience and kindness. She never made me feel uncomfortable for asking questions, no matter how many times I needed help. Whenever I said, “I need you,” she was there. She explained everything clearly and guided me through each step until the task was completed smoothly. I have never experienced customer support as kind, patient, and genuinely helpful as Bhavya. There was never any rudeness or frustration in her voice. She made what could have been a very stressful process feel easy and manageable. Bhavya truly deserves recognition and recommendation for her outstanding customer service. She went above and beyond to make sure I understood what I was doing and that everything worked properly. Thank you, Bhavya, for your patience, professionalism, and genuine willingness to help. You made my first Etsy experience so much smoother!

instant and great support

Great app with excellent customer service! Works seamlessly and the support team is always available to help with any issues. 10/10, highly recommend!

Don't waste your money on this inferior product. We are an Etsy shop with over 100,000 sales and thought the enterprise solution might be good for us. In January 2026, after the sales call, we were promised so many things, and after spending $5,000 on the enterprise solution (1 year) being promised so many things and features would be available, I removed the app after just 7 months. Even if you don't need the enterprise solution for your shop, please know that there are other apps out there that integrate better and are less expensive on the lower tiers than CEDCommerce. We only went with them because they were one of the apps endorsed by Etsy, but they are, in my experience, the very worse. Don't fall for any promises that customer service is 24/7 or that tickets will be updated within a day. Expect a significant language barrier both In communications and any written work that is completed- We found spelling and grammatical errors in product listings, items in the wrong category, and multiple additional issues. We switched to a competing app and are paying a small fraction of this for a wonderful experience. They are also refusing to refund the remainder of the year, despite not fulfilling their promises win the contract. In 11 years of business, this is one of the most disappointing business decisions I've made. Will also be contacting Etsy support. It's shocking that Etsy has endorsed these guys. Don't waste your money or time here!

works like a charm for what I need

CED Commerce used to work well enough for Etsy integration and I used it for 2 years. For the past 6 months I've had constant problems with products not syncing correctly, which led to lost revenue and oversold stock. The app would routinely remove inventory from Etsy or add too much, and the longer I used it, the further my stock tracking drifted from reality. It turned my inventory management into a complete nightmare. Every time I raised it, they promised a fix, but no real solution ever came and the issue kept recurring. I kept giving them chances, but I never saw a genuine attempt to resolve it. Eventually I was told that for any product with different international pricing enabled on Etsy, the app won't sync stock quantities at all. Their explanation was that Etsy's API doesn't allow quantity to be updated without also updating price, making my issues unfixable. My husband, a software developer, says this is easily solvable, and other sync apps don't have this problem either. When I unsubscribed and uninstalled the app, it deleted over 50 listings from my Etsy store. I never expected this. If you uninstall, revoke the app's access from Etsy's side first so it can't touch your shop on the way out. On refunds: they offered to refund 3 months of the service not working, and said the refund was already processed. So far they've only reversed a charge for the current billing period, which had started a few days earlier. They then told me the remaining refund would be issued only if I removed this review. They've continued messaging me repeatedly, including in the middle of the night, asking me to take the review down. The app I'm using now was much easier to set up, syncs with Etsy without any of the API issues CED Commerce claims exist, and is cheaper. I'd strongly recommend looking elsewhere.

App was working great then boom...it was not. When I contacted support I got pretty terrible support on ticket 154012. That said, Utkarsh provided fantastic help and seems to have got our account working again...much appreciated!