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  1. xpay

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  4. Mergn: Email, SMS & WhatsApp

Mergn: Email, SMS & WhatsApp

by Mergn

5.0

(19 reviews)

60/100 · SolidFree
Best suited for stores working on conversion rate and average order value.

Drive Incredible Retention via Email, WhatsApp, SMS, Push Notification & Popups Mergn helps Shopify merchants boost retention and drive repeat purchases through journeys and multi-channel campaigns, engaging customers at the right moments. Its strength is active engagement, letting brands run personalized journeys across email, SMS, WhatsApp, and push notifications to build habits and encourage reorders. Mergn provides detailed analytics for journeys and campaigns, while behavioral and website insights inform campaigns, turning interactions into meaningful actions. Mergn helps Shopify merchants boost retention and drive repeat purchases through journeys and multi-channel campaigns, engaging customers at the right moments. Its strength is active engagement, letting brands run personalized journeys across email, SMS, WhatsApp, and push notifications to build habits and encourage reorders. Mergn provides detailed analytics for journeys and campaigns, while behavioral and website insights inform campaigns, turning interactions into meaningful actions. more Customer Segmentation: Drag‑and‑drop to group customers by behavior & purchases. Targeted Campaigns: Launch one‑off, recurring, or behavior-driven campaigns. Automated Journeys: Personalized flows with incentives and smart reminders. Real-Time Analytics & Reporting: Track conversions, ROI, revenue, & performance. Seamless custom integrations to unlock more possibilities.

Copy from the Shopify App Store listing, unedited.
View on ShopifySee the scorecard
Who it’s for
Email marketing
What it moves
Top line

conversion rate and average order value

What it costs
Free
How it’s supported
60/100

Solid · from 19 reviews

What it does

Customer Segmentation: Drag‑and‑drop to group customers by behavior & purchases.

Targeted Campaigns: Launch one‑off, recurring, or behavior-driven campaigns.

Automated Journeys: Personalized flows with incentives and smart reminders.

Real-Time Analytics & Reporting: Track conversions, ROI, revenue, & performance.

Seamless custom integrations to unlock more possibilities.

Plan fit
There is no plan to choose

The listing shows this as free, with no paid tiers published — so there is no volume question to answer and nothing to size yourself against. Check the listing for in-app charges before you rely on that.

60

/ 100
Solid
low confidence

Scored on 19 merchant reviews we hold for Mergn: Email, SMS & WhatsApp, across five checks. Every figure is computed from those reviews — expand any row to see the counts behind it.





Computed from the 19 reviews we hold, with 12-month windows measured to 2026-08. This scores the public review record — it is not a review of the software itself, and a low score often means we hold little evidence rather than poor evidence.
Review history
2025–2026 · 19 reviews read
Reviews per year
20251 reviews
202618 reviews
What merchants say

5.0

19 reviews
5★100%
4★0%
3★0%
2★0%
1★0%
Developer replies
0%
of reviews get an answer
Reviewed at 12m+
21%
had used it a year when they wrote
From 19 reviews read. Typical reviewer had used the app for 4 months. Most merchants review in their first month, so this reflects when people write — not how long they stay.
Recent merchant reviews

The newest 8 of 19. Open one to read it in full, with the developer's reply where there is one.

We've had a great experience with Mergn so far. What stands out most is how responsive and supportive the team has been throughout the process. They’re always open to feedback and proactive in helping us make the most of the platform. Since implementing the app, we've seen stronger customer engagement and a positive impact on our overall conversion performance. The platform is intuitive, reliable, and clearly built with the user in mind. It's refreshing to work with a team that is genuinely invested in their customers' success.

Mergn has been genuinely helpful for improving our retention workflows and customer journeys. The best part honestly has been the team and their eagerness to truly understand problems and what we want and solve them quickly. They are responsive, proactive, and constantly improving the platform based on real feedback. The integration process was smooth, and overall execution has become much more efficient for us.

Mergn has been a valuable addition to our Shopify tech stack at Powerhouse Express. The platform gives us deeper visibility into customer journeys, campaign performance, and retention opportunities, allowing us to make more data-driven marketing decisions. Since implementing Mergn, we’ve been able to better understand our customers and optimize engagement across multiple touchpoints. The insights are clear, actionable, and genuinely useful for growing an e-commerce business. Equally impressive is the support from the Mergn team that have been responsive, proactive, and always helpful from the start. Highly recommended for Shopify stores that want to elevate their CRM and customer analytics capabilities.

Since implementing Mergin at Asasraderm we’ve seen a clear improvement in customer engagement and retention. The platform makes it much easier to stay connected with customers and deliver timely, personalized communication that strengthens long-term relationships. One of the biggest advantages is its multi-channel accessibility. For any brand that truly values customer experience and wants to improve retention, Mergin is a powerful and reliable solution.

Mergn has proven to be a valuable partner for us. The team is genuinely customer‑centric, highly responsive, and consistently enthusiastic about helping us unlock better outcomes. Since adopting the app, we’ve observed noticeable improvements in conversion performance and richer engagement touchpoints, which have translated into higher customer retention. A thoughtful, well‑built solution backed by a team that truly cares.

Mergn is an excellent tool to for retaining customers. Its very user friendly and easy to manage once you get the hang of it. It brings different marketing tools under one platform, easy to run and track results.

Mergn has significantly improved how we engage with our customers. The integration is seamless, and the ability to use customer and order data for personalized email and WhatsApp campaigns has made our marketing more effective and efficient. It’s simple to use, powerful, and has helped us drive better engagement and retention.

We’ve recently started working with Mergn, and the results so far have been genuinely impressive. Our retention strategy is shaping up well, and we’ve already seen a noticeable lift in customer engagement. The insights have helped us better understand our customer journeys and refine how we approach campaigns. It’s exciting to see the impact so early on, and we’re really looking forward to how this journey unfolds with the Mergn team.

Mergn: Email, SMS & WhatsApp FAQ

Answered from this app's own listing and its full review record.

Best suited for stores working on conversion rate and average order value.

The Shopify App Store lists this app as “Free”. It does not publish plain monthly prices we can compute against.

On our scorecard Mergn: Email, SMS & WhatsApp rates 60 out of 100 — solid — read from 19 merchant reviews. The developer has published replies to 0 of 19 reviews. The score reflects what the review record shows, nothing more.

19 merchants have reviewed Mergn: Email, SMS & WhatsApp, averaging 5.0 out of 5. We hold the review history from 2025 to 2026, which is what the year-by-year chart on this page is built from.

Quick facts
At a glance
Merchant rating

5.0 / 5 · 19 reviews


Rating, last 12 months

5.00 from 19 reviews


New reviews, last 12 months

19


Developer replies

0 of 19 reviews


Typical reviewer had used it

4 months


Pricing

Free


On the App Store since

August 15, 2024


Review history held

2025 – 2026

Integrates with
Checkout

Categories
Email marketingSMS marketing
Will AI shoppers find this store?

Apps like this one convert the traffic you already have. Getting recommended by ChatGPT and Perplexity is a separate problem.

Run a free readiness check
Alternatives
Instead of Mergn: Email, SMS & WhatsApp

Same categories, by review volume.

Shopify Flow
4.711,469 reviews

Pop Convert ‑ Pop Ups, Banners
4.98,565 reviews

SendWILL Popup Email Marketing
4.97,467 reviews

Shopify Messaging
4.74,051 reviews

Privy ‑ Email, SMS & Pop Ups
4.53,973 reviews

Omnisend Email Marketing & SMS
4.72,939 reviews
Related reading
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Klaviyo vs Mailchimp for AI commerce

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