I’m looking to switch from Shopify Email to Omnisend, but it seems that Omnisend is also working quite unusually and is not very stable. I was only setting up a new account, but then I received a notification saying that my account had been blocked. When I contacted support, the response was slow, and I was only sent a list of questions to answer, without much guidance or assistance. This should not happen on a platform that is relatively large and well-established.

A few years ago I left a 5-star review. But now Omnisend, like so many other companies, has decided that customer service is getting in the way of their profits. I've been dealing with a bug in their software for weeks now. When I edit a product description in a campaign the cursor jumps around so it's like playing "whack a mole." Very frustrating. They say they understand my frustration and appreciate my patience. But since I contacted them on June 12th and it's now July 4th my patience is at an end. Very disappointed. ***** Update Apparently Omnisend is paying attention to these reviews because the day after I posted it with one star the problem was fixed.

Omnisend has been a good partner for our business. The features and functionality meet our needs and they regularly enhance both which helps our growth. Email works perfectly, and if you're ready for SMS, they'll guide you through the verification process, including a new toll-free number if necessary. The big brand (that begins with a "K") is far more expensive than the average business needs for robust campaigns.

Great product, excellent support and continually upgrading and improving. We do millions of $ a year through Omnisend and love it.

This review is solely about their Gym Membership business model. You are unable to downgrade your subscription unless you contact their live chat, which takes a while and is meant to deter you from downgrading and to keep your subscription. Omnisend wants you to speak with a retention representative, which shows they do not care about the user, only about receiving subscription dues.

Omnisend may seem simple on the surface, but it hasn’t been. They helped me migrate over from Yotpo, and I had only recently started sending SMS campaigns when my account was suspended due to a high number of unsubscribes. Honestly, that was fine with me because I needed to clean up my contact list anyway. Now, however, I’m being put through a long process just to reactivate the account. On top of that, customer support has been very slow to respond throughout the process, which has made resolving the issue even more frustrating. At this point, I’m already looking for a new provider, and I’d recommend choosing carefully when selecting an SMS and email marketing platform.

Intuitive enough and plenty of instruction if needed. A plentitude of features that cann drive real results. Wish we had signed up sooner. Ideal for the smaller, upscaling business without becoming overwhelming (like Klavyio).

I switched to omnisend from a different platform and I have loved it! It's so much easier for me to use and the price tier is great for my small business. I've recommended it to all of my friends with small businesses.