The platform provides a convenient way to manage multiple marketplace and retailer partnerships in one place, making it easier to discover new opportunities and centralize communications with different partners. The Mirakl Connect team has always been professional, responsive, and genuinely interested in gathering customer feedback. While we found it challenging at times to reach the technical support team and resolve issues quickly, our account managers consistently went above and beyond to assist us, advocate on our behalf, and help move things forward. Although we experienced technical challenges that made the platform difficult to integrate into our workflow, we appreciated the team’s willingness to listen to our concerns and work with us toward a resolution. As a growing brand, we value partners who are open to feedback and committed to continuously improving their platform.

As a brand owner and marketplace seller, we have worked with multiple retail marketplaces, and Mirakl Connect has become an important part of our growth strategy. The platform provides an efficient way to discover new marketplace opportunities, manage retailer relationships, and simplify the onboarding process. It has helped us expand our presence across major retail channels while reducing the complexity typically associated with marketplace integrations. The Mirakl team has been professional, responsive, and committed to supporting seller success. We appreciate the platform's reliability, ease of use, and ongoing enhancements. For brands looking to scale across multiple marketplaces, Mirakl Connect is a valuable solution and a trusted partner. — L.D, CEO, Sonicgrace Inc.

Of all the ways to connect shopify to a Mirakl marketplace, this would have to be the worst. The most frustrating thing about it is the utterly hopeless AI help assistant that just send you around in circles. Foreget about opening a ticket, because that requires you to pay the $500/month subscription.

We use the Mirakl platform for two marketplaces and were happy to find this connector. It would save us a lot of time by automatically creating orders instead of having to create and process them manually. However, we discovered that no VAT line is being sent! This should normally work in an order sync tool, right? We use other sync tools for different marketplaces that do include this by default. Very disappointing. Hopefully, there is a solution for this.

Love the connection

No customer service - horrible integration

I have been working with Mirakl for 5 months and I must say it's great. It does take a while to set up and understand so be patient but once you have know what you're doing it's a brilliant system. Great support from all of the team.

This app absolutely sucks. I am an enterprise user and pay a monthly fee of over $500 to automatically transform the data into the retailer channel's specifications. 4 months later, I am still not fully live with the retailers and have done countless hours of manual work. However, I was forced to sign a 12-month contract at the beginning, so I am currently stuck with it. the staff at Mirakl Connect really tries to help, but the technology is so bad, there is not much they can do.