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  1. xpay

  2. Shopify apps

  3. Returns and exchanges

  4. S: Returns, EU Withdrawal

S: Returns, EU Withdrawal

by Synctrack

4.9

(121 reviews)

82/100 · Well supportedBuilt for ShopifyFree plan available. Free trial available.
Best suited for stores using Australia Post, FedEx and Gorgias, which it integrates with and willing to start free and move to $19/mo.

Manage returns with an automated returns and exchanges portal, return tracking & EU Withdrawal forms Looking for a smarter way to manage returns? With Synctrack Returns & Exchanges (RMA) by Synctrack, stop losing margin to refunds with AI Smart Exchange, while automating returns through a self-serve returns portal, return label generation, refunds, return tracking, and powerful return MCP. Integrate with 2,900+ carriers, automate return workflows & stay compliant with evolving regulations through built-in return management tools including support for EU Withdrawal Forms effective June 19, 2026. Looking for a smarter way to manage returns? With Synctrack Returns & Exchanges (RMA) by Synctrack, stop losing margin to refunds with AI Smart Exchange, while automating returns through a self-serve returns portal, return label generation, refunds, return tracking, and powerful return MCP. Integrate with 2,900+ carriers, automate return workflows & stay compliant with evolving regulations through built-in return management tools including support for EU Withdrawal Forms effective June 19, 2026. more Self-serve return & EU Withdrawal Forms for compliance (effective June 19, 2026) RMA: Automate return labels generation & tracking with 2900+ carrier integration Reduce refunds with AI smart exchange or refunds by store credit, gift card, etc Auto-sync returns status to Shopify & connect with your AI agents with MCP tools Support Shippo, Sendcloud, FedEx, Australia Post, Shipstation, Easypost & more

Copy from the Shopify App Store listing, unedited.
View on ShopifyFind my planSee the scorecard
Plan fit
Which plan would my store need?

Move this to your own volume. Nothing is sent anywhere — the answer is computed here, from the limits this developer publishes.

How many stores?
1

ENTERPRISE

$149.99/month

≈ $149.99 per store

1 of 2 stores50% headroom

PREMIUM ($49.99/mo) will not stretch this far — it caps out on stores.

Computed from the limits printed on this developer's own plan descriptions. Prices change — confirm on the listing before you install.
Who it’s for
Returns and exchanges
What it moves
Bottom line

fulfilment cost and post-purchase experience

What it costs
From $19.99/mo

free plan available · 4 tiers · priced by stores

How it’s supported
82/100

Well supported · from 121 reviews

What it does

Self-serve return & EU Withdrawal Forms for compliance (effective June 19, 2026)

RMA: Automate return labels generation & tracking with 2900+ carrier integration

Reduce refunds with AI smart exchange or refunds by store credit, gift card, etc

Auto-sync returns status to Shopify & connect with your AI agents with MCP tools

Support Shippo, Sendcloud, FedEx, Australia Post, Shipstation, Easypost & more

Pricing
Free plan available. Free trial available.
STARTER

Free

Free
Limited to 5 return requests/month
Branded return page/ portal
Email notifications
Basic refunds & exchanges
Return policy & window
Packing slip & return label
Live chat support 24/7
PROFESSIONAL

$19.99/month

Lowest paid plan
All features in Free, plus
Exchange for different variant
Refund to store credit
Refund to gift card, discount code
EU Withdrawal form effective 06/19/2026
Return/Exchange fee
Exchange upsell
Advanced eligiblity rules
PREMIUM

$49.99/month

All features in Professional, plus
AI Smart Exchange
Exchange for other products
Return shipment tracking
Automatic Shopify Return sync
Automation for approval, refund, label
Condition-based workflows
Advanced return analytics & MCP tools
ENTERPRISE

$149.99/month

All in Premium, plus:
Multi-store: 2+ stores
Integrate your preferred WMS
Returns API & Webhook
Manage portal access for team members
Custom integrations
Pre-build integration
Dedicated onboarding support
Plans as listed on the Shopify App Store. Always confirm current pricing before installing.

82

/ 100
Well supported
medium confidence

Scored on 121 merchant reviews we hold for S: Returns, EU Withdrawal, across five checks. Every figure is computed from those reviews — expand any row to see the counts behind it.





Computed from the 121 reviews we hold, with 12-month windows measured to 2026-08. This scores the public review record — it is not a review of the software itself, and a low score often means we hold little evidence rather than poor evidence.
Review history
2023–2026 · 121 reviews read
Reviews per year
20235 reviews
202474 reviews
202529 reviews
202613 reviews
What merchants say

4.9

121 reviews
5★93%
4★5%
3★1%
2★0%
1★2%
Developer replies
98%
of reviews get an answer
Reviewed at 12m+
13%
had used it a year when they wrote
From 121 reviews read. Typical reviewer had used the app for 2 months. Most merchants review in their first month, so this reflects when people write — not how long they stay.
Recent merchant reviews

The newest 8 of 121. Open one to read it in full, with the developer's reply where there is one.

Florence was very quick to respond to my query when I had a customer exchange request that wasn't straight forward. Thank you

Developer repliedThank you so much for your kind feedback on Synctrack: Returns & Exchanges app 😊 We're delighted to hear that Florence could respond quickly and assist you with a customer exchange request that wasn't straightforward. We understand that unique return and exchange situations can sometimes be challenging, so it's wonderful to know she was able to provide the support you needed. We'll be sure to share your kind words with Florence. Thank you for your trust and support 💙🚀 Show more

Synctrack Returns is a very useful app that significantly simplified our return process. The setup is quick, and the interface is clean and easy to use. Customers can submit return requests on their own, which saves us a lot of time in customer support. The automation of approvals and return statuses is also a big plus. The integration with Shopify works flawlessly, everything is well synchronized. I would also like to highlight their support team, which is responsive and very helpful. Highly recommended for anyone who wants to manage returns in a more professional and efficient way

Developer repliedThank you so much for the detailed and thoughtful review! 😊🌟 We’re really happy to hear Synctrack: Returns & Exchanges has helped simplify your return process and save time for your support team. It’s great to know the self-service returns, automation features, and seamless Shopify integration are all working well for you 💙 We also truly appreciate your kind words about our support team. Providing responsive and helpful assistance is something we care deeply about. Your recommendation means a lot to us. Thanks again for choosing Synctrack: Returns & Exchanges. We’re always here if you need any help! 🙌🚀 Show more

very nice support and works for customers

Developer repliedThank you so much for your kind review! 💙 We're delighted to hear that you're enjoying S: Returns, EU Withdrawal app and that our support team has been able to assist you well. 😊 It's also wonderful to know the app is working smoothly for your customers—that's exactly what we strive for. We truly appreciate your support and look forward to continuing to help your business grow. Thanks for choosing S: Returns, EU Withdrawal app! 🚀 Show more

Sehr sehr guter Support. Und gut bedienbares Retouren Portal.

Developer repliedVielen Dank für Ihr tolles Feedback zu Synctrack: Returns & Exchanges App 😊 Es freut uns sehr zu hören, dass Sie mit unserem Support so zufrieden sind und das Retourenportal als benutzerfreundlich empfinden. Genau das ist unser Ziel – eine einfache Retourenabwicklung kombiniert mit zuverlässigem und hilfreichem Support. Vielen Dank für Ihr Vertrauen und Ihre Unterstützung 🚀💙 Show more

Very user friendly and amazing features.

Developer repliedThank you so much for the great feedback! 🙌 We’re thrilled to hear you find the app user‑friendly and packed with amazing features. That’s exactly what we aim for! If you ever need any assistance or have suggestions, we’re always here to help. 🚀 Show more

Vincent was great supporting our requests!

Developer repliedThank you so much for the kind feedback! 😊🌟 We’re really happy to hear Vincent was able to support your requests and provide a great experience while using Synctrack: Returns & Exchanges. He will truly appreciate the shoutout 💙 Thanks again for choosing Synctrack: Returns & Exchanges. We’re always here if you need any help! 🙌🚀 Show more

Very good customer service

Developer repliedThank you for your feedback 😊 We are glad to hear you had a very good support experience with Synctrack: Returns & Exchanges 💙✨ If you ever need anything, we are always here to help 🤝🚀 Show more

Support extrêmement réactif. Merci Niel !

Developer repliedMerci beaucoup pour votre retour ! 😊 Nous sommes ravis d’apprendre que le support a été extrêmement réactif. Nous transmettrons avec plaisir vos remerciements à Niel, il sera très heureux de les lire ! Si vous avez besoin de quoi que ce soit d’autre, nous sommes toujours là pour vous aider. 🚀 Show more

S: Returns, EU Withdrawal FAQ

Answered from this app's own listing and its full review record.

Best suited for stores using Australia Post, FedEx and Gorgias, which it integrates with and willing to start free and move to $19/mo.

There is a free plan, paid plans start at $19.99/month, and run to $149.99/month across 4 published tiers. Prices are as listed on the Shopify App Store and can change — confirm before installing.

S: Returns, EU Withdrawal's tiers are gated on stores, so the right plan depends on your own volume. The plan-fit tool on this page resolves the cheapest tier whose published limits cover the number you enter, and shows how much headroom is left before the next step up.

On our scorecard S: Returns, EU Withdrawal rates 82 out of 100 — well supported — read from 121 merchant reviews. The developer has published replies to 118 of 121 reviews. The score reflects what the review record shows, nothing more.

121 merchants have reviewed S: Returns, EU Withdrawal, averaging 4.9 out of 5. We hold the review history from 2023 to 2026, which is what the year-by-year chart on this page is built from.

Quick facts
At a glance
Merchant rating

4.9 / 5 · 121 reviews


Rating, last 12 months

4.89 from 27 reviews


New reviews, last 12 months

27 (was 39)


Developer replies

118 of 121 reviews


Typical reviewer had used it

2 months


Pricing

Free plan available. Free trial available.


On the App Store since

March 13, 2023


Review history held

2023 – 2026

Integrates with
Customer accounts
Shopify Flow
Shopify Admin
Australia Post
FedEx
Gorgias
Sendcloud
Shippo
Shipstation

Categories
Returns and exchangesShipping
Will AI shoppers find this store?

Apps like this one convert the traffic you already have. Getting recommended by ChatGPT and Perplexity is a separate problem.

Run a free readiness check
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