ONE: AI, Pop Up, SMS Marketing review 2026

ONE: AI, Pop Up, SMS Marketing

by ONE

4.9

(976 reviews)

57/100 · Mixed signalsFree plan available. Free trial available.

Best suited for stores using email, SMS, or social commerce channels who want AI-powered campaign creation.

AI-powered customer platform: Recover abandoned carts. Drive sales, AOV, loyalty & subscriber growth All-in-ONE AI Marketing Shopify Sidekick: AI Assistant. New or established brand, ONE can help turn ad traffic & existing customers into repeat buyers. Scale faster by unifying sms/email marketing, one-page checkout upsell, pop up, discounts, rewards, analytics, AB testing, AI side kick, AI voice, shopify marketplace. Connect optional tools like mail chimp, klavio, sms bump, postscript & shopify forms. Super app for Shopify Plus & Basic stores that personalizes customer journeys while you sleep! All-in-ONE AI Marketing Shopify Sidekick: AI Assistant. New or established brand, ONE can help turn ad traffic & existing customers into repeat buyers. Scale faster by unifying sms/email marketing, one-page checkout upsell, pop up, discounts, rewards, analytics, AB testing, AI side kick, AI voice, shopify marketplace. Connect optional tools like mail chimp, klavio, sms bump, postscript & shopify forms. Super app for Shopify Plus & Basic stores that personalizes customer journeys while you sleep! more Ask ONE AI — Chatbot Writes Product Description, SMS Text Messaging, Translation Add One-Click Checkout Page — Cross Sells & Sweet Upsell Product Recommendations Automate Shopify Email/SMS Marketing — Cart Recovery, SMSBump, Klaviyo MailChimp Activate Sales Pop Up Window — E-Mail/Email Pop Up, Discount Spin Wheel/Wheelio A/B Test Coupon Codes — TikTok Shop, Google/YouTube, IG/Instagram Shop & Amazon

Copy from the Shopify App Store listing, unedited.

View on Shopify Compare the plans See the scorecard

Who it’s for

Email marketing

What it moves

Top line

conversion rate and average order value

What it costs

From $9/mo

free plan available · 2 tiers

How it’s supported

57/100

Mixed signals · from 976 reviews

What it does

Ask ONE AI — Chatbot Writes Product Description, SMS Text Messaging, Translation

Add One-Click Checkout Page — Cross Sells & Sweet Upsell Product Recommendations

Automate Shopify Email/SMS Marketing — Cart Recovery, SMSBump, Klaviyo MailChimp

Activate Sales Pop Up Window — E-Mail/Email Pop Up, Discount Spin Wheel/Wheelio

A/B Test Coupon Codes — TikTok Shop, Google/YouTube, IG/Instagram Shop & Amazon

Plan fit

What each step up actually buys you

This developer's plans are separated by features, not by how big your store is — so there is no volume that picks a tier for you. Here is what each one adds over the one below it.

Sandbox (Test One)

Free

You start with

ONLY for Test, Trial & Sandbox Stores

Limited Access to Apps

- AI, Email, SMS, Popups, Upsell, more

2 Active Campaigns

Email & Chat Support

Basic (All-in-One)

$9/month

Adds

Only for Basic, Advance & Plus Stores

Access to All Apps

- AI, Upsell, Email, SMS, Popups, Reward

50 Active Campaigns

Listed as “Free plan available. Free trial available.”. Plan contents change — confirm on the listing before you install.

Pricing

Free plan available. Free trial available.

Sandbox (Test One)

Free

ONLY for Test, Trial & Sandbox Stores

Limited Access to Apps

- AI, Email, SMS, Popups, Upsell, more

2 Active Campaigns

Email & Chat Support

Basic (All-in-One)

$9/month

Lowest paid plan

Only for Basic, Advance & Plus Stores

Access to All Apps

- AI, Upsell, Email, SMS, Popups, Reward

50 Active Campaigns

Email & Chat Support

Plans as listed on the Shopify App Store. Always confirm current pricing before installing.

57

/ 100

Mixed signals

medium confidence

Scored on 976 merchant reviews we hold for ONE: AI, Pop Up, SMS Marketing, across five checks. Every figure is computed from those reviews — expand any row to see the counts behind it.

Computed from the 976 reviews we hold, with 12-month windows measured to 2026-08. This scores the public review record — it is not a review of the software itself, and a low score often means we hold little evidence rather than poor evidence.

Review history

2019–2026 · 976 reviews read

Reviews per year
2019	12 reviews
2020	70 reviews
2021	190 reviews
2022	577 reviews
2023	100 reviews
2024	21 reviews
2025	5 reviews
2026	1 reviews

What merchants say

4.9

976 reviews

5★96%

4★1%

3★1%

2★0%

1★2%

Developer replies

3%

of reviews get an answer

Reviewed at 12m+

9%

had used it a year when they wrote

From 976 reviews read. Typical reviewer had used the app for 1 months. Most merchants review in their first month, so this reflects when people write — not how long they stay.

Recent merchant reviews

The newest 8 of 976. Open one to read it in full, with the developer's reply where there is one.

AVOID AT ALL COSTS…………….. I was not informed that I needed to upgrade, there was no communication whatsoever. I was then told that simply logging in triggered the upgrade, which is unacceptable. Customer service via chat was also very poor and unhelpful when trying to resolve the issue. I would strongly recommend using alternative providers.

Developer repliedHi My Mystery Shirt Team, Thank you for taking the time to share your feedback, and we’re truly sorry for the frustration this situation caused. We’d like to clarify a few points for transparency. When accounts on legacy free plans exceed usage thresholds, an in-app notification was displayed to inform users that an upgrade will be required. For accounts that exceeded the plan limit but haven't upgraded, we intentionally ensured that active campaigns continued running until the next login, rather than cutting them off immediately from the point at which the usage threshold was exceeded. We understand that the notice may be easy to miss, and the upgrade alert on your recent login would have felt unexpected, and we completely get why that would be frustrating. However, we hope you also understand that it's not an abnormal practice for an account to be requested to upgrade when it has exceeding the free plan usage. We also want to acknowledge that your account has been with us for over 3 years on the free plan and that your campaigns have performed well. We truly appreciate your trust during this time. That said, we’d be happy to explore possible options and offers with you if you would like to continue using the app. Please reach out to us directly at support@one.store, and we’ll assist further. Warm regards, The ONE Team Show more

Poor customer service. Selected a free basic plan and was still being charged a random amount that was not apart of any plans. Even after uninstalling the app I am still being charged .

Developer repliedThanks for sharing your feedback with us. It saddens our team to receive the review with false information. Allow me to go through all of your concerns point by point. 1. First of all, you subscribed to our paid plan in February 2024 and the charge went through Shopify monthly invoice. Please note that in order for the charge to be activated and added to your Shopify bill, there must be a manual approval on your Shopify admin which no one has access to except your team. If you don't recall approving the charge, kindly check with your team member again. Here is how the approval page looks for your reference: https://learn.one.store/8x69tBcb Please keep in mind that when you subscribe to any paid subscription for app charge through Shopify invoice, you will need to go through the same approval process, not just our app. Hence, it's untrue that you subscribed to the Free plan and got charged unknowingly when it's clear that the charge has been approved. 2. Secondly, you uninstalled the app on April 13 2025, and your latest subscription cycle started on April 9 2025. App charge on Shopify is a pre-paid subscription and at the time you uninstalled, the charge for the cycle had already started and was added to the invoice by Shopify. Unfortunately, this is how Shopify adds app charge to a user's invoice and we do not have control over this matter. Again, it's applied to all apps that charge through Shopify. If the app was uninstalled before the cycle started, for sure, you wouldn't receive the charge. Therefore, it's also untrue that we charged you even after you uninstalled. 3. Lastly, our customer service team doesn't operate on weekends. Hence, when you sent in the enquiry over the weekend, there was a delay in responding to the message by a few hours. Still, when we tried sending an explanation email and multiple follow-ups, there was no reply to us. Would you mind checking your mailbox again and replying to our message please? Or let us know which email/channel is the most convenient for you so that we can send you another follow-up. If you have any further questions the app or subscription, kindly contact us at support@one.store and we'd love to work with you to get them all cleared. Best Regards, ONE team Show more

ONE has been a game-changer for my business. Their customer service is exceptional! Always responsive, knowledgeable, and ready to help whenever I need it. The tools have been instrumental in driving customers into my sales funnel, boosting engagement and conversions. I highly recommend this app to anyone looking to streamline their email and SMS marketing with excellent support.

Update 22.12.24 - both stores have now been refunded and they are working on a solution to automatically unsubscribe from app after deleting it from store. Currently you have to press a button before deleting app to stop charges from being made post deletion. Used App on 2 of our websites and uninstalled it on 21 Nov - was still charged on 1 Dec for the use of it. Wrote to support for help with refunding the incorrect charge and no reply.

Developer repliedThank you for sharing your concerns and my sincere apologies for the inconvenience it has caused. Upon checking your account, since you’re on our Custom Plan, it would require canceling subscription in the app before uninstallation. Looks like when you uninstalled the app, you hadn't canceled the plan beforehand, therefore, the charge still occurred. We already canceled the subscription on your behalf and refunded the amount within 24 hours since we received the request and sent you 2 email updates on the process. I’m glad to know that you already received the refund. Furthermore, after your feedback, we have made the Cancel plan button more visible in the app for our users to deliberately adjust their account’s subscription. Should you need further assistance, please do not hesitate to contact us at support@one.store Best, ONE Team Show more

THIS IS SCAM!!!!!!!! This app advertise free or 9$ and when you login to it, it charge you $29 USD without any trial term and it doesn't work , if you want to send sms you should pay another amount, that means you are paying $29 USD which means $40 CAD (ONE MONTH SHOPIFY SUBSCRIPTION) for nothing because you can send those utomation emails with shopify free too. Also, even the email test didn't work that means you paid $40 CAD for nothing. And when asked about the prices or anything else they told me if you don't like it you can uninstall it.

Developer repliedHi Lusso Team, It saddens our team that you have written such a blatantly misleading review. Allow me to go through all of your concerns point by point. 1. The app listing on the Shopify page indeed shows a $9 base price, but also mentions "upgrade as you grow". This is because a Shopify merchant is going to have very different usage needs based on their size. If a shop has 100 customers vs. 100,000 customers, their usage on our app is going to be very different and as such they will get charged different prices. 2. The way that pricing is advertised on the app page is actually very standard language, please look at the app listings for other apps if you don't believe us. 3. When signing up for our app, we make it very clear on our page what price you will be paying (in your case $29/month) and then on TOP of that, Shopify also has another page where they ask you to confirm the amount that you will be paying, AS WELL AS the dates that the payment is due. It's confusing to our team how with such clear signage, and confirmations that you needed to provide, that you're still accusing our app of being a scam. 4. Our app has a 10 day free trial, which you received. You installed our app on August 24th, 2024 and the billing cycle did not start till September 4th, 2024. Again, very confusing why you're claiming you did not receive a free trial when you so clearly did. 5. Additionally, yes we do charge separately for SMS because it is an expensive feature to operate. If you look at other SMS apps, they will also charge based on the amount of messages that you're looking to send. We do not force these charges on you, and you only pay those charges if you decide to use the SMS feature and send out messages. If you do not want to use SMS, then you do not pay for it. 6. You had reached out to our support team to complain about not being able to find certain features on our app (which we understand that the learning curve of new platforms can be frustrating). But when our team responded to help you find and operate the features that you were looking for you had stopped responding. Our team prides itself on our support, but it only works if the merchant is actually receptive to our help. 7. Looking through the backend of our system, it looks like the email messages you sent from our system were sent successfully and received delivered callbacks from the inboxes they were going to. So again, very confused about why you're saying the test emails didn't work. 8. Looking through our support interactions, none of our team members said "if you don't like it you can uninstall it". I'm not sure if you're confusing us with another app, but our team did not say this or anything even close to what you're implying. Again, very confused about why you're saying this. We're very disheartened to see that through all of this, you still decided to leave us a 1-star review instead of actually engaging with our support team. If you have any questions, we'd love to work with you to generate value for your business but if not we wish you the best of luck with your business. Best, ONE Team Show more

This thing has it all - probably more than I need! A lot of it is really intuitive, but even if you find yourself stuck, the customer service is excellent. I had a question and was quickly helped by Rissa. Not only did Rissa sort out my issue, but also went above and beyond by delivering additional elements to me that I thought I'd have to go outside to another third party to get. I've just started delving into this app, but I'm looking forward to figuring out everything it can do!

Stay away from this app at all costs! They're incredibly untrustworthy and manipulative. Without any warning, they suddenly changed their pricing structure for us due to our high usage. Originally, pricing was based on the number of users, but now they've switched the pricing to email basis, which means they can charge us exorbitant amounts without rhyme or reason. They went from a $160 per month to an outrageous $5000 per month. It's beyond ridiculous—it feels like they're playing games with us, knowing that once we're dependent on their app, they can hike up the prices. What's even more concerning is that they seem to treat each store differently (After seeing their performance), with no transparency or fairness. Save yourself the headache and avoid this app like the plague. You'll thank yourself later for not falling into their trap.

Developer repliedThank you for sharing your concerns. We understand your frustration and would like to provide some clarity on the situation. Over a year ago, we negotiated a custom plan with your team for $160 per month, which included 45,000 subscribers and unlimited email sends after a substantial 75% discount. Recently, under new Sowears marketing leadership, your account experienced significant changes: 1) Subscriber Increase: Your subscriber count surged from 45,000 to over 200,000 within a few days. 2) Email Volume: You sent 10,000,000 emails over a 30-day period, which averages about 7 emails per day per subscriber based on 45,000 subscriber limit, far exceeding the typical usage pattern. Our automated system flagged and paused your account due to these substantial increases from Sowears 45,000 subscriber limit. This was not a sudden or arbitrary decision but a necessary step to prevent potential spam issues and maintain the integrity of our platform. Given the new usage levels, we proposed a new pricing plan of $5,000 per month, reflecting the significant increase in both subscriber count and email volume. For context, here are the costs on similar platforms: Klaviyo: $7,800 per month Sendlane: $5,500 per month Yotpo: $5,500 per month Our pricing remains competitive and is in line with industry standards for the level of service and volume you are now utilizing. We strive to treat all our customers fairly and transparently. If you have any further questions or wish to discuss your plan in more detail, please feel free to reach out to our support team. We value your business and are here to help you find the best solution for your needs. Thank you for your understanding. Show more

Unsure about this app still but I like it so far. Support was really poor but then I got an email from them that was helpful. Email campaign worked but was difficult to build. The preview showed white background but then email was Grey (turns out this may be my issue) which messed with overall look. Popup looks great. Have yet to see how helpful analytics are.

ONE: AI, Pop Up, SMS Marketing FAQ

Answered from this app's own listing and its full review record.

Best suited for stores using email, SMS, or social commerce channels who want AI-powered campaign creation.

There is a free plan, paid plans start at $9/month across 2 published tiers. Prices are as listed on the Shopify App Store and can change — confirm before installing.

ONE: AI, Pop Up, SMS Marketing's plans are separated by features rather than by store size — none of the tiers is capped on a volume you could state up front. Compare what each step adds over the one below it rather than trying to size yourself into a tier.

On our scorecard ONE: AI, Pop Up, SMS Marketing rates 57 out of 100 — mixed signals — read from 976 merchant reviews. The developer has published replies to 25 of 976 reviews. The score reflects what the review record shows, nothing more.

976 merchants have reviewed ONE: AI, Pop Up, SMS Marketing, averaging 4.9 out of 5. We hold the review history from 2019 to 2026, which is what the year-by-year chart on this page is built from.

Quick facts

At a glance

Merchant rating

4.9 / 5 · 976 reviews

New reviews, last 12 months

1 (was 15)

Developer replies

25 of 976 reviews

Typical reviewer had used it

1 months

Pricing

Free plan available. Free trial available.

On the App Store since

March 22, 2019

Review history held

2019 – 2026

Integrates with

Checkout

ChatGPT (OpenAI), One.Store AI

Google & YouTube, eBay, Amazon

Klaviyo, MailChimp, Omnisend

Seguno, Drip, Zoho & 10 More

SMSBump Yotpo, Attentive SMS

TikTok Shop, Instagram Shop

Will AI shoppers find this store?

Apps like this one convert the traffic you already have. Getting recommended by ChatGPT and Perplexity is a separate problem.

Run a free readiness check

Alternatives

Instead of ONE: AI, Pop Up, SMS Marketing

Same categories, by review volume.

Guides covering these apps

Klaviyo vs Mailchimp for AI commerce

Reviews per year

2019

12 reviews

2020

70 reviews

2021

190 reviews

2022

577 reviews

2023

100 reviews

2024

21 reviews

2025

5 reviews

2026

1 reviews