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  4. Otter Loyalty & Rewards

Otter Loyalty & Rewards

by Okapya Software Solutions Inc.

4.6

(19 reviews)

39/100 · Limited evidenceFree to install
Best suited for stores looking to drive repeat purchases and customer engagement through a loyalty program.

Turn one-time shoppers into loyal customers with points, rewards, referrals, VIP tiers & more. Otter Loyalty is a complete loyalty solution with points, rewards, referrals, VIP tiers, membership, and more. It’s built for merchants of all sizes to help drive repeat purchases, acquire new customers, and increase retention. Fully customizable to match your brand. Fully configurable to match your needs. Friendly support for everyone. (Formerly Super Rewards) Otter Loyalty is a complete loyalty solution with points, rewards, referrals, VIP tiers, membership, and more. It’s built for merchants of all sizes to help drive repeat purchases, acquire new customers, and increase retention. Fully customizable to match your brand. Fully configurable to match your needs. Friendly support for everyone. (Formerly Super Rewards) more +10 ways to earn (purchases, sign up, social media, product reviews, etc.) +5 types of rewards (discounts, free product, free shipping, gift cards) Referrals program with rewards for both VIP program with rewards & custom perks +10 languages (english, french, german, spanish, chinese & more)

Copy from the Shopify App Store listing, unedited.
View on ShopifyCompare the plansSee the scorecard
Who it’s for
Discounts
What it moves
Top line

conversion rate and average order value

What it costs
From $15/mo

1 tier

How it’s supported
39/100

Limited evidence · from 19 reviews

What it does

+10 ways to earn (purchases, sign up, social media, product reviews, etc.)

+5 types of rewards (discounts, free product, free shipping, gift cards)

Referrals program with rewards for both

VIP program with rewards & custom perks

+10 languages (english, french, german, spanish, chinese & more)

Plan fit
What each step up actually buys you

This developer's plans are separated by features, not by how big your store is — so there is no volume that picks a tier for you. Here is what each one adds over the one below it.

Starter Plan
Free to install
You start with

Points

Referrals

VIP tiers

Membership

Bonus events

Custom loyalty page

Scaler Plan
$15/month
Adds

Points expiration

Rewards expiration

Points on product page

Nudges & reminders

Integrations

Reports

Listed as “Free to install”. Plan contents change — confirm on the listing before you install.
Pricing
Free to install
Starter Plan

Free to install

Points
Referrals
VIP tiers
Membership
Bonus events
Custom loyalty page
Automated emails
All features are unlocked
Scaler Plan

$15/month

Lowest paid plan
Points expiration
Rewards expiration
Points on product page
Nudges & reminders
Integrations
Reports
Live chat
All features are unlocked
Plans as listed on the Shopify App Store. Always confirm current pricing before installing.

39

/ 100
Limited evidence
low confidence

Scored on 19 merchant reviews we hold for Otter Loyalty & Rewards, across five checks. Every figure is computed from those reviews — expand any row to see the counts behind it.





Computed from the 19 reviews we hold, with 12-month windows measured to 2026-08. This scores the public review record — it is not a review of the software itself, and a low score often means we hold little evidence rather than poor evidence.
Review history
2021–2024 · 19 reviews read
Reviews per year
20212 reviews
20226 reviews
20236 reviews
20245 reviews
What merchants say

4.6

19 reviews
5★89%
4★0%
3★0%
2★0%
1★11%
Developer replies
32%
of reviews get an answer
Reviewed at 12m+
13%
had used it a year when they wrote
From 19 reviews read. Typical reviewer had used the app for 22 days. Most merchants review in their first month, so this reflects when people write — not how long they stay.
Recent merchant reviews

The newest 8 of 19. Open one to read it in full, with the developer's reply where there is one.

Is there a way other than whatsapp to reach? Your app just sent out 20 emails in 10 mins to my clients and now I can't shut it off. We cannot use whatsapp in corporate environment and you have no other way to get in touch with you guys. Not professional at all to not have an email address or chat other than whatsapp. Please advise how I can shut this down so my customers stop getting all these emails? I keep getting 500 server errors when trying to shut it down myself.

Developer repliedUpdate: August 2025 This app has been acquired late may 2025. We are the new owners and are committed to improve this app and offer a proper support channel. We are currently working hard on making it one of the best in its category. ___________________________________________________________________________ Hello, You can always email support@superassistant.io or book a meeting. Both options are available in parallel with WhatsApp. We are looking into this issue closely. Show more

Wow! I can't stop raving about the Super Rewards & Loyalty Shopify app! It's been a game-changer for our business. Not only does it work seamlessly, but it's also incredibly user-friendly. I have to give a huge shoutout to Paresh and Uddhav from the Super Rewards tech team. Their support has been invaluable in helping us set up and optimize our loyalty program. Whenever we've had questions or needed assistance, they've been there with prompt and friendly support, guiding us every step of the way. Their expertise and dedication have truly made a difference for our business, and we couldn't be more grateful.

Edit: The app is working well now. The developers have been in communication with me to fix all the bugs. I am happy with the app at this time. This app isn’t consistent. My customers are constantly asking me why they don’t have their points. I’ll email the company and get NO HELP OR ANSWERS. I want to switch to a new points program and to do so I need to spend the $99 to export my customers, but have to wait until the free trial is up to do so, no way to expedite the process. The company emails me back about a meeting but when I email questions, again, no response. I have customers with no points still and can’t find out why. Do yourself a favor and do not get this points program!

Fantastic Support and Seamless API I want to share my positive experience with this app. The support is truly impressive – no more waiting for hours to get a response. Their developers are easily accessible, which saved me a lot of time explaining things. The API worked like a charm for us. It smoothly integrated into our system, and we faced no issues. They even assisted me with some custom work when I was stuck, going the extra mile to help. After trying out about 15 different apps, this was the only one that provided both an affordable solution and excellent customer service. I highly recommend giving this app a shot.

So far so good. Seems quite clear and in depth, so looking forward to implementing it into my store. Had a few questions to ask and a lovely member Paresh helped in swift time. Straight to the point and polite!

Terrible. I just uninstall the apps but it still charge to me.

Developer repliedUpdate: August 2025 This app was acquired in late May 2025. As the new owners, we no longer adhere to the previous management's mentality. We are fully committed to providing our customers with the best support possible and have already gone above and beyond to resolve issues that are a consequence of the previous management team's actions. ___________________________________________________________________________ Hello, I have checked this and you installed the app on October 3rd and then uninstalled it on November 1st. This is almost a month of usage on the Growth Plan and hence you have been charged. But I understand that you are not happy with the service and we can refund you the right amount. Please contact me directly on paresh@superassistant.io Show more

Paresh was very helpful with setting up the app on my site , really professional and I'm looking forward to working with him in the future.

We just start using this app. Great service and good program. Support is alway there when need. We will continue to use this app.

Otter Loyalty & Rewards FAQ

Answered from this app's own listing and its full review record.

Best suited for stores looking to drive repeat purchases and customer engagement through a loyalty program.

Paid plans start at $15/month across 1 published tier. Prices are as listed on the Shopify App Store and can change — confirm before installing.

On our scorecard Otter Loyalty & Rewards rates 39 out of 100 — limited evidence — read from 19 merchant reviews. The developer has published replies to 6 of 19 reviews. The score reflects what the review record shows, nothing more.

19 merchants have reviewed Otter Loyalty & Rewards, averaging 4.6 out of 5. We hold the review history from 2021 to 2024, which is what the year-by-year chart on this page is built from.

Quick facts
At a glance
Merchant rating

4.6 / 5 · 19 reviews


New reviews, last 12 months

0


Developer replies

6 of 19 reviews


Typical reviewer had used it

22 days


Pricing

Free to install


On the App Store since

July 12, 2021


Review history held

2021 – 2024

Integrates with
Checkout
Shopify Admin
Judge.Me
Klaviyo

Categories
DiscountsLoyalty and rewards
Will AI shoppers find this store?

Apps like this one convert the traffic you already have. Getting recommended by ChatGPT and Perplexity is a separate problem.

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