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Shopify apps
Returns and exchanges
CWILL Returns & Exchanges
CWILL Returns & Exchanges
by CWILL
4.9
(450 reviews)
Best suited for stores managing returns at scale, with pricing from free to $299/month supporting growing operation needs.
Returns that turn to profit by incentivizing exchanges and providing a self-service returns portal. CWILL Returns provides a clear, flow-based solution for handling all returns and returns and exchanges requests from customers. Store owners can create flexible returns policies and returns and exchanges rules for different products based on various scenarios. Customers can easily submit returns and exchanges requests through an embedded public returns portal on the storefront and stay updated on their returns status via automated email notifications. CWILL Returns provides a clear, flow-based solution for handling all returns and returns and exchanges requests from customers. Store owners can create flexible returns policies and returns and exchanges rules for different products based on various scenarios. Customers can easily submit returns and exchanges requests through an embedded public returns portal on the storefront and stay updated on their returns status via automated email notifications. more Exchanges for different items and flexible refunds (store credit, gift card) Self-service returns portal and email notifications to drive customer loyalty Unlimited carrier integrations for better return label rates and free pickup Support USPS, UPS, Sendcloud, Shippo, DHL, ShipStation, FedEx, DPD, and Evri Built for Shopify & Auto-tracking return shipment status
Copy from the Shopify App Store listing, unedited.Returns and exchanges
Bottom line
fulfilment cost and post-purchase experience
From $29/mo
free plan available · 4 tiers
87/100
Well supported · from 451 reviews
What it does
Exchanges for different items and flexible refunds (store credit, gift card)
Self-service returns portal and email notifications to drive customer loyalty
Unlimited carrier integrations for better return label rates and free pickup
Support USPS, UPS, Sendcloud, Shippo, DHL, ShipStation, FedEx, DPD, and Evri
Built for Shopify & Auto-tracking return shipment status
What each step up actually buys you
This developer's plans are separated by features, not by how big your store is — so there is no volume that picks a tier for you. Here is what each one adds over the one below it.
Free
Free
6 returns per month
Manage returns in one place
Branded return page
Return labels
Return rules
Essential
$29/month
All Free features
Flexible refund and exchange solutions
Restocking fee and return shipping fee
Multi-language return page
Customer account return widget
Packing slip
Professional
$99/month
All Essential features
Exchange upsell
Unlimited carrier connection
Automation workflows
Auto-track return shipment status
Returns advanced analytics
Enterprise
$299/month
Returns webhooks
Custom integrations
Advanced analytics
Dedicated priority support
Customer success manager
Pricing
Free
$29/month
$99/month
$299/month
87
/ 100Well supported
Scored on 451 merchant reviews we hold for CWILL Returns & Exchanges, across five checks. Every figure is computed from those reviews — expand any row to see the counts behind it.
Review history
2023–2026 · 451 reviews read| 2023 | 67 reviews |
|---|---|
| 2024 | 185 reviews |
| 2025 | 126 reviews |
| 2026 | 73 reviews |
What merchants say
4.9
2%
of reviews get an answer15%
had used it a year when they wroteRecent merchant reviews
The newest 8 of 450. Open one to read it in full, with the developer's reply where there is one.
ParcelWILL has been a great addition to my business. The tracking is accurate, updates are timely, and the interface is very easy to use. It helps me keep my customers informed and reduces support inquiries significantly. Everything runs smoothly, and the overall experience has been reliable and professional. Highly recommend for any ecommerce store looking for a dependable tracking solution.
Marj was amazing! She was fast and answered all my questions. Great customer service!!
Support team is great! They're very helpful and resolves your concern quickly! Recommended 100%
Great guide throw by Donna. Unfortunately this APP doesn't coordinate well with Shopify
great help
Excellent help , Easy to understand.
Very fast and quality!
Kathy is Super helpful I appreciate her!
CWILL Returns & Exchanges FAQ
Answered from this app's own listing and its full review record.
Best suited for stores managing returns at scale, with pricing from free to $299/month supporting growing operation needs.
There is a free plan, paid plans start at $29/month, and run to $299/month across 4 published tiers. Prices are as listed on the Shopify App Store and can change — confirm before installing.
CWILL Returns & Exchanges's plans are separated by features rather than by store size — none of the tiers is capped on a volume you could state up front. Compare what each step adds over the one below it rather than trying to size yourself into a tier.
On our scorecard CWILL Returns & Exchanges rates 87 out of 100 — well supported — read from 451 merchant reviews. The developer has published replies to 8 of 451 reviews. The score reflects what the review record shows, nothing more.
450 merchants have reviewed CWILL Returns & Exchanges, averaging 4.9 out of 5. We hold the review history from 2023 to 2026, which is what the year-by-year chart on this page is built from.
At a glance
4.9 / 5 · 450 reviews
4.87 from 120 reviews
120 (was 113)
8 of 451 reviews
2 months
Free plan available. Free trial available.
June 30, 2023
2023 – 2026
Categories
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