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  1. xpay

  2. Shopify apps

  3. Returns and exchanges

  4. CWILL Returns & Exchanges

CWILL Returns & Exchanges

by CWILL

4.9

(450 reviews)

87/100 · Well supportedBuilt for ShopifyFree plan available. Free trial available.
Best suited for stores managing returns at scale, with pricing from free to $299/month supporting growing operation needs.

Returns that turn to profit by incentivizing exchanges and providing a self-service returns portal. CWILL Returns provides a clear, flow-based solution for handling all returns and returns and exchanges requests from customers. Store owners can create flexible returns policies and returns and exchanges rules for different products based on various scenarios. Customers can easily submit returns and exchanges requests through an embedded public returns portal on the storefront and stay updated on their returns status via automated email notifications. CWILL Returns provides a clear, flow-based solution for handling all returns and returns and exchanges requests from customers. Store owners can create flexible returns policies and returns and exchanges rules for different products based on various scenarios. Customers can easily submit returns and exchanges requests through an embedded public returns portal on the storefront and stay updated on their returns status via automated email notifications. more Exchanges for different items and flexible refunds (store credit, gift card) Self-service returns portal and email notifications to drive customer loyalty Unlimited carrier integrations for better return label rates and free pickup Support USPS, UPS, Sendcloud, Shippo, DHL, ShipStation, FedEx, DPD, and Evri Built for Shopify & Auto-tracking return shipment status

Copy from the Shopify App Store listing, unedited.
View on ShopifyCompare the plansSee the scorecard
Who it’s for
Returns and exchanges
What it moves
Bottom line

fulfilment cost and post-purchase experience

What it costs
From $29/mo

free plan available · 4 tiers

How it’s supported
87/100

Well supported · from 451 reviews

What it does

Exchanges for different items and flexible refunds (store credit, gift card)

Self-service returns portal and email notifications to drive customer loyalty

Unlimited carrier integrations for better return label rates and free pickup

Support USPS, UPS, Sendcloud, Shippo, DHL, ShipStation, FedEx, DPD, and Evri

Built for Shopify & Auto-tracking return shipment status

Plan fit
What each step up actually buys you

This developer's plans are separated by features, not by how big your store is — so there is no volume that picks a tier for you. Here is what each one adds over the one below it.

Free
Free
You start with

6 returns per month

Manage returns in one place

Branded return page

Return labels

Return rules

Essential
$29/month
Adds

All Free features

Flexible refund and exchange solutions

Restocking fee and return shipping fee

Multi-language return page

Customer account return widget

Packing slip

Professional
$99/month
Adds

All Essential features

Exchange upsell

Unlimited carrier connection

Automation workflows

Auto-track return shipment status

Returns advanced analytics

Enterprise
$299/month
Adds

Returns webhooks

Custom integrations

Advanced analytics

Dedicated priority support

Customer success manager

Listed as “Free plan available. Free trial available.”. Plan contents change — confirm on the listing before you install.
Pricing
Free plan available. Free trial available.
Free

Free

Free
6 returns per month
Manage returns in one place
Branded return page
Return labels
Return rules
Essential

$29/month

Lowest paid plan
All Free features
Flexible refund and exchange solutions
Restocking fee and return shipping fee
Multi-language return page
Customer account return widget
Packing slip
Emails with custom sending domain
Professional

$99/month

All Essential features
Exchange upsell
Unlimited carrier connection
Automation workflows
Auto-track return shipment status
Returns advanced analytics
Onboarding support
Enterprise

$299/month

Returns webhooks
Custom integrations
Advanced analytics
Dedicated priority support
Customer success manager
Plans as listed on the Shopify App Store. Always confirm current pricing before installing.

87

/ 100
Well supported
high confidence

Scored on 451 merchant reviews we hold for CWILL Returns & Exchanges, across five checks. Every figure is computed from those reviews — expand any row to see the counts behind it.





Computed from the 451 reviews we hold, with 12-month windows measured to 2026-08. This scores the public review record — it is not a review of the software itself, and a low score often means we hold little evidence rather than poor evidence.
Review history
2023–2026 · 451 reviews read
Reviews per year
202367 reviews
2024185 reviews
2025126 reviews
202673 reviews
What merchants say

4.9

450 reviews
5★94%
4★4%
3★1%
2★1%
1★0%
Developer replies
2%
of reviews get an answer
Reviewed at 12m+
15%
had used it a year when they wrote
From 451 reviews read. Typical reviewer had used the app for 2 months. Most merchants review in their first month, so this reflects when people write — not how long they stay.
Recent merchant reviews

The newest 8 of 450. Open one to read it in full, with the developer's reply where there is one.

ParcelWILL has been a great addition to my business. The tracking is accurate, updates are timely, and the interface is very easy to use. It helps me keep my customers informed and reduces support inquiries significantly. Everything runs smoothly, and the overall experience has been reliable and professional. Highly recommend for any ecommerce store looking for a dependable tracking solution.

Marj was amazing! She was fast and answered all my questions. Great customer service!!

Support team is great! They're very helpful and resolves your concern quickly! Recommended 100%

Great guide throw by Donna. Unfortunately this APP doesn't coordinate well with Shopify

great help

Excellent help , Easy to understand.

Very fast and quality!

Kathy is Super helpful I appreciate her!

CWILL Returns & Exchanges FAQ

Answered from this app's own listing and its full review record.

Best suited for stores managing returns at scale, with pricing from free to $299/month supporting growing operation needs.

There is a free plan, paid plans start at $29/month, and run to $299/month across 4 published tiers. Prices are as listed on the Shopify App Store and can change — confirm before installing.

CWILL Returns & Exchanges's plans are separated by features rather than by store size — none of the tiers is capped on a volume you could state up front. Compare what each step adds over the one below it rather than trying to size yourself into a tier.

On our scorecard CWILL Returns & Exchanges rates 87 out of 100 — well supported — read from 451 merchant reviews. The developer has published replies to 8 of 451 reviews. The score reflects what the review record shows, nothing more.

450 merchants have reviewed CWILL Returns & Exchanges, averaging 4.9 out of 5. We hold the review history from 2023 to 2026, which is what the year-by-year chart on this page is built from.

Quick facts
At a glance
Merchant rating

4.9 / 5 · 450 reviews


Rating, last 12 months

4.87 from 120 reviews


New reviews, last 12 months

120 (was 113)


Developer replies

8 of 451 reviews


Typical reviewer had used it

2 months


Pricing

Free plan available. Free trial available.


On the App Store since

June 30, 2023


Review history held

2023 – 2026

Integrates with
Checkout
Customer accounts
Shopify Admin
Canada Post
CWILL Order Tracking
DHL
FedEx
Hermes UK
USPS

Categories
Returns and exchangesReturns and warranty - Other
Will AI shoppers find this store?

Apps like this one convert the traffic you already have. Getting recommended by ChatGPT and Perplexity is a separate problem.

Run a free readiness check
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