My App stopped working! Can some human please contact me?

I had used this app for a few years, then during Cyber Monday 2025 I changed some sales prices and it changed some and made others a higher discount. I deleted all of the current sales and then even the app entirely, but THE SALES ARE STUCK ON MY PRODUCTS even without the app installed. Tried customer service which was not open. A week later and still no reply from customer service. This app cost me thousands of dollars. DO NOT INSTALL!

When I already have an activity price, it is not possible to apply additional discounts on top of that activity price. It also fails to explain how to select the product labels for the discount. The overall design is extremely unintelligent.

After a webinar by the BOLD co-founder, we were excited to give this a try to create value to our long term subscription customers as he suggested as one of the many features this app can do. Only to find out that it really doesn't work the way he stated in the webinar with the app. BOLD is a great subscription model but that's kind of where it ends as everything else is piece meal adds that are not intuitive and needs further development.

Bold has been extremely useful in creating sales for our business, making it super easy to put your entire store on sale. I wanted to exclude one product and hopped on their AI chat to find out how and when the AI chat couldn't quite help me a real human, Irfan, stepped in and gave me a workaround to complete exactly what I needed. Thank you BOLD and thank you Irfan!!

I'm done with this app. We've been using it for several years now, but this is the end. During our Black Friday sale we set up tiered discounts. Some variants of products were discounted 20%, some were 25%. Unfortunately, this app incorrectly discounted all of our variants 25%. It has worked fine for quite some time until we reached out to support and they told us we had two versions installed on our store. While the extra 5% may not seem like much, it is 10% more than we would typically discount our products due to our margins. We will stick with Shopify's automatic discounts going forward, especially since they finally allow you to choose if coupon stacking is an option or not.

5 support requests later, still no response The discount doesnt work well or function with multiple currencies

DO NOT USE THIS APP! Installed today and used the 'straight out of the box' discount creator. It has a very simple system in order to create the discount but when we turned it on, it applied the discount, sitewide TWICE. And it did so by changing the physical price on our shopify products (not just front end displayed price). We are losing hundreds of dollars by the minute and you can't reach any staff at all outside of the standard contact hours - no emergency help. You can't reverse their discounts, they have changed all of our pricing!!