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  1. xpay

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  4. EZ Callback Request

EZ Callback Request

by HMS Commerce

4.4

(35 reviews)

24/100 · Limited evidenceFree to install
Best suited for stores wanting to capture customer callback requests across phone, SMS, WhatsApp and Facebook Messenger.

Turn interested visitors into qualified sales calls. Our results speak for themselves Callback Request will show you exactly who requested a callback and whether or not they ended up buying after. This means you can accurately attribute your sales to our app! Most customers need more information before making a purchase. Offer to call or text them back and close the sale over the phone. Callback will alert you within 2 seconds of your customer’s request. Because faster you call, higher chances they buy. Our results speak for themselves Callback Request will show you exactly who requested a callback and whether or not they ended up buying after. This means you can accurately attribute your sales to our app! Most customers need more information before making a purchase. Offer to call or text them back and close the sale over the phone. Callback will alert you within 2 seconds of your customer’s request. Because faster you call, higher chances they buy. more Acquire new customers with 1 on 1 attention collecting phone numbers Customize your widget and button to make it look and feel like part of your site Our app will watch to see if customers make a purchase after your call back.

Copy from the Shopify App Store listing, unedited.
View on ShopifyCompare the plansSee the scorecard
Who it’s for
Chat
What it moves
Top line

conversion rate

What it costs
From $9/mo

3 tiers

How it’s supported
24/100

Limited evidence · from 35 reviews

What it does

Acquire new customers with 1 on 1 attention collecting phone numbers

Customize your widget and button to make it look and feel like part of your site

Our app will watch to see if customers make a purchase after your call back.

Plan fit
What each step up actually buys you

This developer's plans are separated by features, not by how big your store is — so there is no volume that picks a tier for you. Here is what each one adds over the one below it.

Free
Free to install
You start with

Get started and test is Callback is the right app for you

Comes with 20 free inbound phone leads

No time limit

Conversion Tracking

Startup
$9/month
Adds

Up to 20 phone leads per month (after first 20 free leads)

Call, SMS, WhatsApp

Saved Leads

Reports

Auto plan downgrade on low usage months

Basic
$19/month
Adds

Up to 100 phone leads per month (after first 20 free leads)

Professional
$79/month
Adds

Unlimited phone leads per month (after first 20 free leads)

Listed as “Free to install”. Plan contents change — confirm on the listing before you install.
Pricing
Free to install
Free

Free to install

Get started and test is Callback is the right app for you
Comes with 20 free inbound phone leads
No time limit
Conversion Tracking
Startup

$9/month

Lowest paid plan
Up to 20 phone leads per month (after first 20 free leads)
Call, SMS, WhatsApp
Saved Leads
Reports
Auto plan downgrade on low usage months
Basic

$19/month

Up to 100 phone leads per month (after first 20 free leads)
Call, SMS, WhatsApp
Saved Leads
Reports
Auto plan downgrade on low usage months
Professional

$79/month

Unlimited phone leads per month (after first 20 free leads)
Call, SMS, WhatsApp
Saved Leads
Reports
Auto plan downgrade on low usage months
Plans as listed on the Shopify App Store. Always confirm current pricing before installing.

24

/ 100
Limited evidence
low confidence

Scored on 35 merchant reviews we hold for EZ Callback Request, across five checks. Every figure is computed from those reviews — expand any row to see the counts behind it.





Computed from the 35 reviews we hold, with 12-month windows measured to 2026-08. This scores the public review record — it is not a review of the software itself, and a low score often means we hold little evidence rather than poor evidence.
Review history
2018–2025 · 35 reviews read
Reviews per year
201816 reviews
20199 reviews
20204 reviews
20211 reviews
20223 reviews
20231 reviews
20251 reviews
What merchants say

4.4

35 reviews
5★91%
4★0%
3★3%
2★0%
1★6%
Developer replies
6%
of reviews get an answer
Reviewed at 12m+
14%
had used it a year when they wrote
From 35 reviews read. Typical reviewer had used the app for 20 days. Most merchants review in their first month, so this reflects when people write — not how long they stay.
Recent merchant reviews

The newest 8 of 35. Open one to read it in full, with the developer's reply where there is one.

These guys were able to customize the button for me and make it work all the time! What a great feature cuz my customers really like to call me and ask a million questions so this works out perfect! I'll be using this app for years to come!

This app is a MUST HAVE! for any Shopify store. We've actually replaced our live chat with Raven Callback and have had tremendous success and many customers have commented on their satisfaction of having a call back button. Oh, not mention higher conversions! I'm probably converting half of my callback sales at least. But whats a great app without great customer service. Ahmad has been fantastic in helping us with some coding optimisations for our store, and has gone above and beyond in always answering our questions. Thanks Ahamad, I love this app! You can checkout the app on our store - https://www.theblackseedco.com.au/pages/contact-us

Simple and effective. The developer also goes above and beyond to help (don't see that very often).

Simply put, tremendously valuable. Within the first day of adding Raven, we closed every callback request. Ahmed has been extremely helpful in getting our site optimized and we look forward to seeing what this amazing app can do in our busy season. If you have any high ticket items, there is no reason not to use Raven. Our product pages are very in depth, but when people are spending $500-$1500 online, nothing is more personable and effective than a phone call. Raven makes it easy for customers to request a call and lowers their barrier to personal communication. Thanks Scout Team!

AMAZING. Got the app, and on the 1st day using it, we had made 3/3 conversions for over $1000 in sales. Its a great way to get in touch with your customer without being overly aggressive via email or phone calls - they let you know when they want to speak. Talking with customers has already improved almost every aspect of our store, and increased sales! Also, the customer service that the Raven team has offered me has been exceptional - had a minor issue (which was actually my fault) and they went above and beyond to assist me. Very personal and attentive. EVERYONE NEEDS THIS APP.

Didn’t know what to expect when installing this app, but WOW! This is a game changer for us. We reached out for a custom button embed, and Ahmad embedded the button on our cart page. We wanted to reduce abandoned checkouts. We’ve already gotten several callback requests from the cart page (we know this because Raven tracks the page where the request comes from) and so it’s already helping us prevent abandons. Amazing service. Amazing technology. I wish I could invest in this app, I think it’s going to become my favourite app very quickly. - www.madisonbraids.com

Great experience so far with the app - already collected leads that have converted + app developers were able to fix design issue i had immediately. I think this app is going to become a staple in the ecomm world!

I installed Callback request by Raven on a whim because I thought that there needed to be a lower impact call bypass to the standard chat, or email form that didn't give that instant gratification. The products we sell require some explaining, we sell customer paper cups to the Yogurt shop market. So through that process people need to understand, how the cups are made, how to get the logo on there, what the design process is, what the minimums are. Even though you can plaster all of that on a page, our customers prefer the phone. Once we put this on, all of a sudden, 5-10-15 call back requests a day from customers that were interested to learn and listen. This is a newer app, but I'm very glad that it exists, its simplistic and it works. If your brand new and starting out and your looking for your very first selection of apps, and you don't mind picking up the phone, in my opinion this should be one of your first 10 apps.

EZ Callback Request FAQ

Answered from this app's own listing and its full review record.

Best suited for stores wanting to capture customer callback requests across phone, SMS, WhatsApp and Facebook Messenger.

Paid plans start at $9/month, and run to $79/month across 3 published tiers. Prices are as listed on the Shopify App Store and can change — confirm before installing.

EZ Callback Request's plans are separated by features rather than by store size — none of the tiers is capped on a volume you could state up front. Compare what each step adds over the one below it rather than trying to size yourself into a tier.

On our scorecard EZ Callback Request rates 24 out of 100 — limited evidence — read from 35 merchant reviews. The developer has published replies to 2 of 35 reviews. The score reflects what the review record shows, nothing more.

35 merchants have reviewed EZ Callback Request, averaging 4.4 out of 5. We hold the review history from 2018 to 2025, which is what the year-by-year chart on this page is built from.

Quick facts
At a glance
Merchant rating

4.4 / 5 · 35 reviews


New reviews, last 12 months

0


Developer replies

2 of 35 reviews


Typical reviewer had used it

20 days


Pricing

Free to install


On the App Store since

April 10, 2018


Review history held

2018 – 2025

Integrates with
Facebook Messenger
Phone
SMS
Text Message
WhatsApp

Categories
ChatPop-ups
Will AI shoppers find this store?

Apps like this one convert the traffic you already have. Getting recommended by ChatGPT and Perplexity is a separate problem.

Run a free readiness check
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