ReturnX: Returns & Exchanges
by Xpany Softwares LLP
4.9
(39 reviews)
Best suited for stores using EasyPost, Inpost and Parcel2Go, which it integrates with and willing to start free and move to $39/mo.
Manage returns and exchanges effortlessly with return label automation, custom branded Return Portal Say goodbye to return headaches with our user-friendly return and exchange app. With our customizable Return Portal, managing returns and exchanges is super easy. Our one-click return label generation with EasyPost, Shippo, Parcel2Go, InPost, DHL, DPD, and AI-powered analytics provides a revolutionary post-purchase experience for both you and your customers. We provide plug-and-play integrations to save you time and maximize ROI, elevating your post-purchase experience. Say goodbye to return headaches with our user-friendly return and exchange app. With our customizable Return Portal, managing returns and exchanges is super easy. Our one-click return label generation with EasyPost, Shippo, Parcel2Go, InPost, DHL, DPD, and AI-powered analytics provides a revolutionary post-purchase experience for both you and your customers. We provide plug-and-play integrations to save you time and maximize ROI, elevating your post-purchase experience. more Save Hours with Auto Return and Exchange Portal and Return Label Generation Retain Revenue by Promoting Refunds via Gift Cards and Store Credit Double Your Return Profits with AI Analytics and a Detailed Merchant Dashboard Keep Your Customers Updated with Emails About Their Return Requests and Labels Collect Upsell Amounts & Handling Charges for Exchanges.
Copy from the Shopify App Store listing, unedited.Returns and exchanges
Bottom line
fulfilment cost and post-purchase experience
From $39/mo
free plan available · 4 tiers
47/100
Mixed signals · from 39 reviews
What it does
Save Hours with Auto Return and Exchange Portal and Return Label Generation
Retain Revenue by Promoting Refunds via Gift Cards and Store Credit
Double Your Return Profits with AI Analytics and a Detailed Merchant Dashboard
Keep Your Customers Updated with Emails About Their Return Requests and Labels
Collect Upsell Amounts & Handling Charges for Exchanges.
What each step up actually buys you
This developer's plans are separated by features, not by how big your store is — so there is no volume that picks a tier for you. Here is what each one adds over the one below it.
Explore
Free
5 Free Returns
One Click Order Creation
One Click Refund
Customizable Return Portal
Shipping Integrations
Customer Emails
Starter
$39/month
80 returns/month
Everything in Explore +
Gift Card Refunds
Custom Returns Policies
Automated Refunds
AI Analytics
Growth
$69/month
180 Returns/month
Everything in Starter Plan +
Custom Branding
Remove ReturnX Branding
Multiple Languages
Export Analytics
Scale
$169/month
500 Returns/month
Everything in Growth Plan +
Automation
OMS/WMS Integrations
Custom Solutions
Dedicated Account Manager
Pricing
Free
$39/month
$69/month
$169/month
47
/ 100Mixed signals
Scored on 39 merchant reviews we hold for ReturnX: Returns & Exchanges, across five checks. Every figure is computed from those reviews — expand any row to see the counts behind it.
Recent reviews rate above this app's own average
Reviews in the last 12 months average 5.00, 0.18 stars above the lifetime average of 4.82.Review history
2023–2026 · 39 reviews read| 2023 | 4 reviews |
|---|---|
| 2024 | 18 reviews |
| 2025 | 10 reviews |
| 2026 | 7 reviews |
What merchants say
4.9
38%
of reviews get an answer4%
had used it a year when they wroteRecent merchant reviews
The newest 8 of 39. Open one to read it in full, with the developer's reply where there is one.
Good
We’ve had a great experience using ReturnX so far. The app is detailed, easy to configure, and works smoothly for managing returns and exchanges. Special thanks to Yash for the fast and helpful support, he responded quickly and guided me through the setup clearly. Highly recommend for any Shopify store looking for a reliable return solution.
We’ve had a great experience using ReturnX App. Their support team is responsive, helpful, and open to providing customizations based on our store’s specific needs. They genuinely work with us to improve the system and ensure it fits our workflow. The app already includes the features we need, and when something isn’t available, they are willing to implement changes and customize solutions. Recommended for stores looking for flexibility.
Very good app and very helpful support.
ReturnX: Returns & Exchanges FAQ
Answered from this app's own listing and its full review record.
Best suited for stores using EasyPost, Inpost and Parcel2Go, which it integrates with and willing to start free and move to $39/mo.
There is a free plan, paid plans start at $39/month, and run to $169/month across 4 published tiers. Prices are as listed on the Shopify App Store and can change — confirm before installing.
ReturnX: Returns & Exchanges's plans are separated by features rather than by store size — none of the tiers is capped on a volume you could state up front. Compare what each step adds over the one below it rather than trying to size yourself into a tier.
On our scorecard ReturnX: Returns & Exchanges rates 47 out of 100 — mixed signals — read from 39 merchant reviews. The developer has published replies to 15 of 39 reviews. The score reflects what the review record shows, nothing more.
39 merchants have reviewed ReturnX: Returns & Exchanges, averaging 4.9 out of 5. We hold the review history from 2023 to 2026, which is what the year-by-year chart on this page is built from.
At a glance
4.9 / 5 · 39 reviews
5.00 from 8 reviews
8 (was 12)
15 of 39 reviews
2 months
Free plan available. Free trial available.
April 27, 2023
2023 – 2026
Categories
Will AI shoppers find this store?
Apps like this one convert the traffic you already have. Getting recommended by ChatGPT and Perplexity is a separate problem.
Run a free readiness checkInstead of ReturnX: Returns & Exchanges
Same categories, by review volume.
