Rich Returns & Exchanges
by Rich Returns & Exchanges
4.8
(72 reviews)
Best suited for stores managing their own returns workflow and looking to streamline exchanges without building custom infrastructure.
Probably not for you if you don't use a supported shipping carrier integration like EasyPost or Shippo.
Automate returns & exchanges. Convert refunds to revenue with self-service returns. Automated rules handle return approvals, eligibility windows, and refund types. Prepaid labels from 50+ carriers: UPS, USPS, Shippo, EasyPost, ShipStation, Canada Post. Exchange-first design: offer swaps or store credit before issuing refunds. Boost your revenue retention rate, reduce service times, enhance customer satisfaction, and optimise your operations. Automated rules handle return approvals, eligibility windows, and refund types. Prepaid labels from 50+ carriers: UPS, USPS, Shippo, EasyPost, ShipStation, Canada Post. Exchange-first design: offer swaps or store credit before issuing refunds. Boost your revenue retention rate, reduce service times, enhance customer satisfaction, and optimise your operations. more Self-service portal on your domain: branded, mobile-friendly, no login required. Shop App integration (US merchants): much more returns retained as revenue. Rule Builder: Automate eligibility, approvals, refund logic, fees, and labels Prepaid return labels from 50+ carriers: UPS, Shippo, EasyPost, ShipStation. Exchange-first flows: incentivize swaps and store credit over refunds.
Copy from the Shopify App Store listing, unedited.Returns and exchanges
Bottom line
fulfilment cost and post-purchase experience
From $19/mo
4 tiers
39/100
Limited evidence · from 72 reviews
What it does
Self-service portal on your domain: branded, mobile-friendly, no login required.
Shop App integration (US merchants): much more returns retained as revenue.
Rule Builder: Automate eligibility, approvals, refund logic, fees, and labels
Prepaid return labels from 50+ carriers: UPS, Shippo, EasyPost, ShipStation.
Exchange-first flows: incentivize swaps and store credit over refunds.
What each step up actually buys you
This developer's plans are separated by features, not by how big your store is — so there is no volume that picks a tier for you. Here is what each one adds over the one below it.
Standard
$19/month
10 monthly returns ($1 per extra return)
Branded Returns Portal
Automated Prepaid Return Labels
Customer Notifications
Custom Return Reasons
Pro
$39/month
50 monthly returns $0.75 per extra
All Standard Features
Variant Exchanges
ResolutionHub
Analytics
Multi-Language Portal
Premium
$99/month
100 monthly returns $0.5 per extra
All Pro Features
Advanced Rules (10 included)
Reports & Trends
Auto-Refunds
Automatic Exchanges
Enterprise Plus
$199/month
500+ monthly returns (scalable)
All Premium Features
Custom Domain
International Labels
Auto-Tracking
API Access
Pricing
$19/month
$39/month
$99/month
$199/month
39
/ 100Limited evidence
Scored on 72 merchant reviews we hold for Rich Returns & Exchanges, across five checks. Every figure is computed from those reviews — expand any row to see the counts behind it.
Review history
2019–2025 · 72 reviews read| 2019 | 2 reviews |
|---|---|
| 2020 | 1 reviews |
| 2021 | 9 reviews |
| 2022 | 16 reviews |
| 2023 | 15 reviews |
| 2024 | 18 reviews |
| 2025 | 11 reviews |
What merchants say
4.8
44%
of reviews get an answer51%
had used it a year when they wroteRecent merchant reviews
The newest 8 of 72. Open one to read it in full, with the developer's reply where there is one.
Anrej and the team are incredibly responsive to questions regarding functionality or troubleshooting. We have been using Rich Returns for several months now and are impressed with all it can do. This has grown our exchange program, helped us retain customers and revenue, and cut down on workload and errors internally. I researched several competitors before deciding on Rich Returns and am very pleased with our decision.
I have been using this app for several years. They are constantly improving and adding new features. Their support is also very responsive if any issues arise. Happy to give this 5-star review!
We've been long-time customers of Rich Returns and couldn’t be happier with their service. The platform is reliable, easy to use, and has streamlined our returns process in ways we couldn’t have imagined. The team behind Rich Returns is absolutely fantastic—always professional, friendly, and quick to assist with any questions or needs. Over the years, we’ve never encountered any issues, which speaks volumes about their commitment to quality and customer satisfaction. If you're looking for a seamless returns platform backed by a stellar team, Rich Returns is the way to go. Highly recommended!
We have been extremely satisfied with the quality of the app as well service we have received from Rich Returns. They continuously improve the functionality and capability of the app for an improved customer experience. Additionally they are quick to respond to support requests and are a breeze to work with.
We are a sporting goods company, and Rich Returns has been an amazing addition to our e-commerce store. It has made our return and exchange process so much easier for our customers and team to manage and view reports. RichReturns is user friendly even for those who are not that tech savy. After researching and consulting with other apps we chose RichReturns because they offered the tech support and unique customizations we needed for our store. Andrej, has been exceptional in responding and helping us set up our account and navigate any changes we needed along the way. Highly recommend this for business that want a seamless, customizable, and more efficient way for handling and managing exchanges and returns.
We used a different returns app but it was really slow and expensive. We switched to Rich Returns and couldn't be happier. Andrej goes out of his way to provide support for any issues and the app works great. It is very responsive and gives a lot of customization options. It also works out cheaper than other return apps in the long run. Will definitely recommend - 10/10!
I've used this app for my store for years, and am really happy with the features for the price. The team are SUPER responsive and always extremely accommodating with any help requests. For any business that needs a simple, streamlined returns portal, this is the one!
Great solution that can scale with you as your business grows. Gives you all the tools to provide a seamless returns and exchanges experience to customers. Also, very insightful data to help you improve.
Rich Returns & Exchanges FAQ
Answered from this app's own listing and its full review record.
Best suited for stores managing their own returns workflow and looking to streamline exchanges without building custom infrastructure. Probably not for you if you don't use a supported shipping carrier integration like EasyPost or Shippo.
Paid plans start at $19/month, and run to $199/month across 4 published tiers. Prices are as listed on the Shopify App Store and can change — confirm before installing.
Rich Returns & Exchanges's plans are separated by features rather than by store size — none of the tiers is capped on a volume you could state up front. Compare what each step adds over the one below it rather than trying to size yourself into a tier.
On our scorecard Rich Returns & Exchanges rates 39 out of 100 — limited evidence — read from 72 merchant reviews. The developer has published replies to 32 of 72 reviews. The score reflects what the review record shows, nothing more.
72 merchants have reviewed Rich Returns & Exchanges, averaging 4.8 out of 5. We hold the review history from 2019 to 2025, which is what the year-by-year chart on this page is built from.
At a glance
4.8 / 5 · 72 reviews
0 (was 16)
32 of 72 reviews
12 months
From $19/month. Free trial available.
January 23, 2019
2019 – 2025
Categories
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