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  1. xpay

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  4. Shopify Forms

Shopify Forms

by Shopify

4.4

(659 reviews)

52/100 · Mixed signalsFree
Best suited for stores working on conversion rate and average order value.

Grow your contact list and convert new leads with Shopify’s customizable forms tool. Shopify Forms lets you easily add a form to your store, so you can convert visitors into leads and, eventually, sales. Create inline and pop-up forms to collect wholesale leads, subscriber signups, and essential business information. Add colors and images that match your store’s branding, incentivize with discounts, and translate your forms into different languages. Use submission data to build customer profiles and personalize engagement. Plus, analyze performance metrics to learn and improve. Shopify Forms lets you easily add a form to your store, so you can convert visitors into leads and, eventually, sales. Create inline and pop-up forms to collect wholesale leads, subscriber signups, and essential business information. Add colors and images that match your store’s branding, incentivize with discounts, and translate your forms into different languages. Use submission data to build customer profiles and personalize engagement. Plus, analyze performance metrics to learn and improve. more Add pop-ups and inline forms to capture leads, and tag new customers Customize forms with text, images, metafields, discounts, and triggers Translate forms in-app to align with localized store content Boost conversions among 200M+ Shop users, automatically Store, segment, and leverage customer data—all within a secure platform

Copy from the Shopify App Store listing, unedited.
View on ShopifySee the scorecard
Who it’s for
Email marketing
What it moves
Top line

conversion rate and average order value

What it costs
Free
How it’s supported
52/100

Mixed signals · from 651 reviews

What it does

Add pop-ups and inline forms to capture leads, and tag new customers

Customize forms with text, images, metafields, discounts, and triggers

Translate forms in-app to align with localized store content

Boost conversions among 200M+ Shop users, automatically

Store, segment, and leverage customer data—all within a secure platform

Plan fit
There is no plan to choose

The listing shows this as free, with no paid tiers published — so there is no volume question to answer and nothing to size yourself against. Check the listing for in-app charges before you rely on that.

52

/ 100
Mixed signals
high confidence

Scored on 651 merchant reviews we hold for Shopify Forms, across five checks. Every figure is computed from those reviews — expand any row to see the counts behind it.





Recent reviews rate above this app's own average
Reviews in the last 12 months average 4.50, 0.25 stars above the lifetime average of 4.25.
Computed from the 651 reviews we hold, with 12-month windows measured to 2026-08. This scores the public review record — it is not a review of the software itself, and a low score often means we hold little evidence rather than poor evidence.
Review history
2022–2026 · 651 reviews read
Reviews per year
20224 reviews
202324 reviews
2024120 reviews
2025308 reviews
2026195 reviews
What merchants say

4.4

659 reviews
5★67%
4★13%
3★7%
2★4%
1★8%
Developer replies
8%
of reviews get an answer
Reviewed at 12m+
14%
had used it a year when they wrote
From 651 reviews read. Typical reviewer had used the app for 2 months. Most merchants review in their first month, so this reflects when people write — not how long they stay.
Recent merchant reviews

The newest 8 of 659. Open one to read it in full, with the developer's reply where there is one.

The app is user-friendly but lacks advanced features. It would be great to have the ability to scale the popup's dimensions and configure a dismissal window of 14 to 30 days to improve the user experience.

Works as it should. Decent number of customize options. The "X" to close the popup needs to be moved to the outside of the popup or closer to the corner as it is too close to the title copy area.

Forms are not sending notifications every time a form is submitted, it is sporadic and causes us to miss requests.

Would be nice if the thank you page URL would be translatable.

We got sued because the pop up is not compliment for people with disablilities that require screen readers

The app does not always send email notifications to the store owner about new submitted forms.

Overall OK! A bit flimsy to find submissions, this should be simplified and there should be a way to delete spam or nuisance submissions. Also it should request customer to fill in both their first and last name. I'd be happy to give 5 stars in future if these issues are fixed.

A little buggy on my Mac but gets the job done to capture my leads custom info once you refresh a few times.

Shopify Forms FAQ

Answered from this app's own listing and its full review record.

Best suited for stores working on conversion rate and average order value.

The Shopify App Store lists this app as “Free”. It does not publish plain monthly prices we can compute against.

On our scorecard Shopify Forms rates 52 out of 100 — mixed signals — read from 651 merchant reviews. The developer has published replies to 52 of 651 reviews. The score reflects what the review record shows, nothing more.

659 merchants have reviewed Shopify Forms, averaging 4.4 out of 5. We hold the review history from 2022 to 2026, which is what the year-by-year chart on this page is built from.

Quick facts
At a glance
Merchant rating

4.4 / 5 · 659 reviews


Rating, last 12 months

4.50 from 338 reviews


New reviews, last 12 months

338 (was 238)


Developer replies

52 of 651 reviews


Typical reviewer had used it

2 months


Pricing

Free


On the App Store since

November 1, 2022


Review history held

2022 – 2026

Integrates with
Shopify Admin
Shopify Email

Categories
Email marketingPop-ups
Will AI shoppers find this store?

Apps like this one convert the traffic you already have. Getting recommended by ChatGPT and Perplexity is a separate problem.

Run a free readiness check
Alternatives
Instead of Shopify Forms

Same categories, by review volume.

Shopify Flow
4.711,469 reviews

Pop Convert ‑ Pop Ups, Banners
4.98,565 reviews

SendWILL Popup Email Marketing
4.97,467 reviews

Shopify Messaging
4.74,051 reviews

Privy ‑ Email, SMS & Pop Ups
4.53,973 reviews

Omnisend Email Marketing & SMS
4.72,939 reviews
Related reading
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Klaviyo vs Mailchimp for AI commerce

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