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Shopify apps
Email marketing
SmartrMail Email & SMS
SmartrMail Email & SMS
by SmartrMail
4.7
(278 reviews)
Best suited for stores running email and SMS campaigns who want to integrate with tools like Gorgias or Justuno.
Drive retention with AI-powered email & SMS automation flows and One Click AI Created Newsletters. SmartrMail is email and SMS marketing for Shopify merchants who want to sell, not run an email agency. Recover abandoned carts with automated flows. Send AI-generated product recommendation newsletters personalized for each subscriber. Segment customers by purchase behavior using real Shopify data. Capture leads with pop-ups integrated into welcome flows. You pay only for active subscribers, not your full list. Migration from Klaviyo, Mailchimp, or any platform is handled free by our team SmartrMail is email and SMS marketing for Shopify merchants who want to sell, not run an email agency. Recover abandoned carts with automated flows. Send AI-generated product recommendation newsletters personalized for each subscriber. Segment customers by purchase behavior using real Shopify data. Capture leads with pop-ups integrated into welcome flows. You pay only for active subscribers, not your full list. Migration from Klaviyo, Mailchimp, or any platform is handled free by our team more Recover abandoned carts and grow revenue with email + SMS automations. AI-generated newsletters with personalized product recommendations. Dedicated strategist sets up your flows and optimizes campaigns. Get a dedicated strategist to build & optimize your flows. Free migration from Klaviyo, Mailchimp & others, done by our team.
Copy from the Shopify App Store listing, unedited.Email marketing
Top line
conversion rate and average order value
From $10/mo
2 tiers
57/100
Mixed signals · from 281 reviews
What it does
Recover abandoned carts and grow revenue with email + SMS automations.
AI-generated newsletters with personalized product recommendations.
Dedicated strategist sets up your flows and optimizes campaigns.
Get a dedicated strategist to build & optimize your flows.
Free migration from Klaviyo, Mailchimp & others, done by our team.
What each step up actually buys you
This developer's plans are separated by features, not by how big your store is — so there is no volume that picks a tier for you. Here is what each one adds over the one below it.
Free Plan
Free to install
AI Newsletters
All Email, but Browse Abandonment
AI Product Recommendations Emails
Coupons and Discounts
Email List Segmentation
Pop-ups and Forms
Essentials Plan
$10/month
Everything in Free +
All E-commerce Email Automations
One Click AI Newsletter Creation
Branded AI Flows Setup
AI Subject Line Suggestion Creation
Relay AI Email Marketer *limited usage
Pro Plan
$49/month
Everything in Essentials+
Relay Membership eligible
Managed Email Marketing Strategy
Unlimited Relay AI Email Marketer usage
A/B Testing Email and Sms flows
Monthly/Quarterly Account Review
Pricing
Free to install
$10/month
$49/month
57
/ 100Mixed signals
Scored on 281 merchant reviews we hold for SmartrMail Email & SMS, across five checks. Every figure is computed from those reviews — expand any row to see the counts behind it.
Recent reviews rate below this app's own average
Reviews in the last 12 months average 3.86, 0.94 stars below the lifetime average of 4.80. Worth reading the newest reviews before installing.Review history
2013–2026 · 281 reviews read| 2013 | 6 reviews |
|---|---|
| 2014 | 11 reviews |
| 2017 | 4 reviews |
| 2018 | 7 reviews |
| 2019 | 33 reviews |
| 2020 | 67 reviews |
| 2021 | 42 reviews |
| 2022 | 41 reviews |
| 2023 | 41 reviews |
| 2024 | 14 reviews |
| 2025 | 11 reviews |
| 2026 | 4 reviews |
What merchants say
4.7
44%
of reviews get an answer25%
had used it a year when they wroteRecent merchant reviews
The newest 8 of 278. Open one to read it in full, with the developer's reply where there is one.
I just switched over from using Constant Contact, and I'm still learning my way around. The support team was awesome and very engaged in helping me get my first newsletter out. I love that the product blocks are directly tied to my store; just pick a product, and it loads all the necessary info and links. So far so good!
I have been using SmartrMail for 5+ years for my retail shop. The app makes it easy and seamless to automate email contact with our customers, to promote new products to existing customers and to have an overall process in place to handle this portion of our business. I recommend SmartrMail for retail business.
Been using these guys for a few years. What a great team they are. Nothing is to much trouble even when we had a few problems. They are on it. Look forward to working with them
We are using Smartrmail for our email automations and are very happy with the app. The support team is excellent, very responsive, friendly, and truly helpful. They took the time to understand the issue in detail, explained everything clearly and resolved it quickly. The whole experience felt professional and supportive from start to finish. Highly recommended for anyone looking for a reliable email automation/newsletter solution for Shopify.
Do NOT use Smartrmail Enhanced. I used this app for years without problems. I got a pressure sale and BIG promised of how they were going to bring in big money for me. The email automations they created had nice designs. However, they used AI to generate content, which caused errors (linking my business incorrectly, wrong address, most importantly wrong branding, etc), they lost 26000 email accounts, promised deadlines they could not deliver and did not deliver on, AND their recommended products feature glitched over and over again for months and the issue never got resolved. All in all these "supports" caused loss of business and customer reach. I asked for and was promised a refund for the loss of email addresses, etc. They then claimed they could not see the charges that had gone through every month. I shared screenshots with them of the charges, and they claimed that this was not sufficient proof. i spoke with shopify and they said this is the best proof I could give and they app had avenues to find out about the charges. Don't invest in "help" from Smartrmail enhanced.
Great app! It helped me a lot in converting customers into sales.
I've been using this app since I started on Shopify 4 years ago, I love it - great features, highly customisable & most importantly, amazing customer support. Great work guys
Terrible app with harmful presets. If you agree to the 'terms and conditions', then you'll be authorizing this app to send pre-fabricated, poorly formatted emails (without any prior notification) to your entire email list. This app doesn't respect the user and takes ridiculous liberties using the shared data from your Shopify store. Stay far away.
SmartrMail Email & SMS FAQ
Answered from this app's own listing and its full review record.
Best suited for stores running email and SMS campaigns who want to integrate with tools like Gorgias or Justuno.
Paid plans start at $10/month, and run to $49/month across 2 published tiers. Prices are as listed on the Shopify App Store and can change — confirm before installing.
SmartrMail Email & SMS's plans are separated by features rather than by store size — none of the tiers is capped on a volume you could state up front. Compare what each step adds over the one below it rather than trying to size yourself into a tier.
On our scorecard SmartrMail Email & SMS rates 57 out of 100 — mixed signals — read from 281 merchant reviews. The developer has published replies to 123 of 281 reviews. The score reflects what the review record shows, nothing more.
278 merchants have reviewed SmartrMail Email & SMS, averaging 4.7 out of 5. We hold the review history from 2013 to 2026, which is what the year-by-year chart on this page is built from.
At a glance
4.7 / 5 · 278 reviews
3.86 from 7 reviews
7 (was 13)
123 of 281 reviews
2 months
Free to install. Free trial available.
November 26, 2013
2013 – 2026
Will AI shoppers find this store?
Apps like this one convert the traffic you already have. Getting recommended by ChatGPT and Perplexity is a separate problem.
Run a free readiness checkInstead of SmartrMail Email & SMS
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