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Shopify apps
Returns and exchanges
Yanet Returns & Exchanges
Yanet Returns & Exchanges
by Yanet
4.8
(262 reviews)
Best suited for stores handling returns and exchanges who want to manage the process without building custom workflows.
Create and manage auto returns & exchanges, return labels, policy. Connect to all shipping carriers. Return and Exchange management app provides a quick and clear flow-based solution to handle all return and exchange requests from your customers. Store owner can freely create different return and exchange policies and rules applied to different products based on various situations. Customers can easily submit requests via an embedded public portal on the site and keep updated via email notifications. Text, banner and color on the portal are supported to change directly, just contact us! Return and Exchange management app provides a quick and clear flow-based solution to handle all return and exchange requests from your customers. Store owner can freely create different return and exchange policies and rules applied to different products based on various situations. Customers can easily submit requests via an embedded public portal on the site and keep updated via email notifications. Text, banner and color on the portal are supported to change directly, just contact us! more Submit and manage return and exchange requests clearly at different steps. Different policies and rules can be created and applied for different products. An easy-to-use embedded portal allows customers to submit requests quickly. Customers always get updated via email at each step of the request. We support edit text, banner and colors of the portal to match your style.
Copy from the Shopify App Store listing, unedited.Returns and exchanges
Bottom line
fulfilment cost and post-purchase experience
From $9.99/mo
free plan available · 3 tiers
46/100
Mixed signals · from 261 reviews
What it does
Submit and manage return and exchange requests clearly at different steps.
Different policies and rules can be created and applied for different products.
An easy-to-use embedded portal allows customers to submit requests quickly.
Customers always get updated via email at each step of the request.
We support edit text, banner and colors of the portal to match your style.
What each step up actually buys you
This developer's plans are separated by features, not by how big your store is — so there is no volume that picks a tier for you. Here is what each one adds over the one below it.
Free
Free
6 requests per month
Customizable Return Portal page
Rule & Refund/Exchange reasons setup
Exchange to the same product/variant
Refund to Discount code & Store credit
Multiple languages supported
Professional
$9.99/month
All features in Free plan
Exchange to different product/variant
Packing Slip supported
Refund by Gift code
Return/Exchange Fee by conditions
Return/Exchange Reward by conditions
Ultimate
$29.99/month
All features in Professional plan
Automation Approval
API/Webhook (Coming soon)
Dedicated priority support
Pricing
Free
$9.99/month
$29.99/month
46
/ 100Mixed signals
Scored on 261 merchant reviews we hold for Yanet Returns & Exchanges, across five checks. Every figure is computed from those reviews — expand any row to see the counts behind it.
Review history
2023–2026 · 261 reviews read| 2023 | 6 reviews |
|---|---|
| 2024 | 32 reviews |
| 2025 | 191 reviews |
| 2026 | 32 reviews |
What merchants say
4.8
0%
of reviews get an answer4%
had used it a year when they wroteRecent merchant reviews
The newest 8 of 262. Open one to read it in full, with the developer's reply where there is one.
Doesn't send return instructions once you approve the return. You have to go back and "resend" approval email. Ive contacted them several times and have not fixed the issue.
Yanet Returns & Exchanges has been a reliable solution for managing customer returns and exchanges. The feature set is robust, the setup is straightforward, and it significantly improves the customer experience while keeping the back office organized. Support has been excellent—Liam has been particularly responsive and solution-oriented. Highly recommended.
Great customer service!
Support always helpful when we need anything!
Great app!
I needed help with removing the "powdered by" on my return page and it was such a seamless process. It was done efficiently and effectively.
The application is very good and easy to use. The support team is responsive, helpful, and professional. Overall, a great experience.
Have been using Yanet Returns for about 4 months now and it makes our life so much easier to track returns/exchanges. App is easy to us and their chat help desk (esp Alex) is always attentive and happy to assist with any requests we have.
Yanet Returns & Exchanges FAQ
Answered from this app's own listing and its full review record.
Best suited for stores handling returns and exchanges who want to manage the process without building custom workflows.
There is a free plan, paid plans start at $9.99/month, and run to $29.99/month across 3 published tiers. Prices are as listed on the Shopify App Store and can change — confirm before installing.
Yanet Returns & Exchanges's plans are separated by features rather than by store size — none of the tiers is capped on a volume you could state up front. Compare what each step adds over the one below it rather than trying to size yourself into a tier.
On our scorecard Yanet Returns & Exchanges rates 46 out of 100 — mixed signals — read from 261 merchant reviews. The developer has published replies to 1 of 261 reviews. The score reflects what the review record shows, nothing more.
262 merchants have reviewed Yanet Returns & Exchanges, averaging 4.8 out of 5. We hold the review history from 2023 to 2026, which is what the year-by-year chart on this page is built from.
At a glance
4.8 / 5 · 262 reviews
4.84 from 93 reviews
93 (was 152)
1 of 261 reviews
1 months
Free plan available. Free trial available.
April 7, 2023
2023 – 2026
Categories
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