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  1. xpay

  2. Shopify apps

  3. Returns and exchanges

  4. Yanet Returns & Exchanges

Yanet Returns & Exchanges

by Yanet

4.8

(262 reviews)

46/100 · Mixed signalsBuilt for ShopifyFree plan available. Free trial available.
Best suited for stores handling returns and exchanges who want to manage the process without building custom workflows.

Create and manage auto returns & exchanges, return labels, policy. Connect to all shipping carriers. Return and Exchange management app provides a quick and clear flow-based solution to handle all return and exchange requests from your customers. Store owner can freely create different return and exchange policies and rules applied to different products based on various situations. Customers can easily submit requests via an embedded public portal on the site and keep updated via email notifications. Text, banner and color on the portal are supported to change directly, just contact us! Return and Exchange management app provides a quick and clear flow-based solution to handle all return and exchange requests from your customers. Store owner can freely create different return and exchange policies and rules applied to different products based on various situations. Customers can easily submit requests via an embedded public portal on the site and keep updated via email notifications. Text, banner and color on the portal are supported to change directly, just contact us! more Submit and manage return and exchange requests clearly at different steps. Different policies and rules can be created and applied for different products. An easy-to-use embedded portal allows customers to submit requests quickly. Customers always get updated via email at each step of the request. We support edit text, banner and colors of the portal to match your style.

Copy from the Shopify App Store listing, unedited.
View on ShopifyCompare the plansSee the scorecard
Who it’s for
Returns and exchanges
What it moves
Bottom line

fulfilment cost and post-purchase experience

What it costs
From $9.99/mo

free plan available · 3 tiers

How it’s supported
46/100

Mixed signals · from 261 reviews

What it does

Submit and manage return and exchange requests clearly at different steps.

Different policies and rules can be created and applied for different products.

An easy-to-use embedded portal allows customers to submit requests quickly.

Customers always get updated via email at each step of the request.

We support edit text, banner and colors of the portal to match your style.

Plan fit
What each step up actually buys you

This developer's plans are separated by features, not by how big your store is — so there is no volume that picks a tier for you. Here is what each one adds over the one below it.

Free
Free
You start with

6 requests per month

Customizable Return Portal page

Rule & Refund/Exchange reasons setup

Exchange to the same product/variant

Refund to Discount code & Store credit

Multiple languages supported

Professional
$9.99/month
Adds

All features in Free plan

Exchange to different product/variant

Packing Slip supported

Refund by Gift code

Return/Exchange Fee by conditions

Return/Exchange Reward by conditions

Ultimate
$29.99/month
Adds

All features in Professional plan

Automation Approval

API/Webhook (Coming soon)

Dedicated priority support

Listed as “Free plan available. Free trial available.”. Plan contents change — confirm on the listing before you install.
Pricing
Free plan available. Free trial available.
Free

Free

Free
6 requests per month
Customizable Return Portal page
Rule & Refund/Exchange reasons setup
Exchange to the same product/variant
Refund to Discount code & Store credit
Multiple languages supported
Notifications via email
Multilple shipping carriers supported
Professional

$9.99/month

Lowest paid plan
All features in Free plan
Exchange to different product/variant
Packing Slip supported
Refund by Gift code
Return/Exchange Fee by conditions
Return/Exchange Reward by conditions
Priority support
Ultimate

$29.99/month

All features in Professional plan
Automation Approval
API/Webhook (Coming soon)
Dedicated priority support
Plans as listed on the Shopify App Store. Always confirm current pricing before installing.

46

/ 100
Mixed signals
high confidence

Scored on 261 merchant reviews we hold for Yanet Returns & Exchanges, across five checks. Every figure is computed from those reviews — expand any row to see the counts behind it.





Computed from the 261 reviews we hold, with 12-month windows measured to 2026-08. This scores the public review record — it is not a review of the software itself, and a low score often means we hold little evidence rather than poor evidence.
Review history
2023–2026 · 261 reviews read
Reviews per year
20236 reviews
202432 reviews
2025191 reviews
202632 reviews
What merchants say

4.8

262 reviews
5★93%
4★3%
3★1%
2★0%
1★2%
Developer replies
0%
of reviews get an answer
Reviewed at 12m+
4%
had used it a year when they wrote
From 261 reviews read. Typical reviewer had used the app for 1 months. Most merchants review in their first month, so this reflects when people write — not how long they stay.
Recent merchant reviews

The newest 8 of 262. Open one to read it in full, with the developer's reply where there is one.

Doesn't send return instructions once you approve the return. You have to go back and "resend" approval email. Ive contacted them several times and have not fixed the issue.

Yanet Returns & Exchanges has been a reliable solution for managing customer returns and exchanges. The feature set is robust, the setup is straightforward, and it significantly improves the customer experience while keeping the back office organized. Support has been excellent—Liam has been particularly responsive and solution-oriented. Highly recommended.

Great customer service!

Support always helpful when we need anything!

Great app!

I needed help with removing the "powdered by" on my return page and it was such a seamless process. It was done efficiently and effectively.

The application is very good and easy to use. The support team is responsive, helpful, and professional. Overall, a great experience.

Have been using Yanet Returns for about 4 months now and it makes our life so much easier to track returns/exchanges. App is easy to us and their chat help desk (esp Alex) is always attentive and happy to assist with any requests we have.

Yanet Returns & Exchanges FAQ

Answered from this app's own listing and its full review record.

Best suited for stores handling returns and exchanges who want to manage the process without building custom workflows.

There is a free plan, paid plans start at $9.99/month, and run to $29.99/month across 3 published tiers. Prices are as listed on the Shopify App Store and can change — confirm before installing.

Yanet Returns & Exchanges's plans are separated by features rather than by store size — none of the tiers is capped on a volume you could state up front. Compare what each step adds over the one below it rather than trying to size yourself into a tier.

On our scorecard Yanet Returns & Exchanges rates 46 out of 100 — mixed signals — read from 261 merchant reviews. The developer has published replies to 1 of 261 reviews. The score reflects what the review record shows, nothing more.

262 merchants have reviewed Yanet Returns & Exchanges, averaging 4.8 out of 5. We hold the review history from 2023 to 2026, which is what the year-by-year chart on this page is built from.

Quick facts
At a glance
Merchant rating

4.8 / 5 · 262 reviews


Rating, last 12 months

4.84 from 93 reviews


New reviews, last 12 months

93 (was 152)


Developer replies

1 of 261 reviews


Typical reviewer had used it

1 months


Pricing

Free plan available. Free trial available.


On the App Store since

April 7, 2023


Review history held

2023 – 2026

Integrates with
Customer accounts
Shopify Admin
EasyPost
FedEx
Shippo

Categories
Returns and exchangesShipping
Will AI shoppers find this store?

Apps like this one convert the traffic you already have. Getting recommended by ChatGPT and Perplexity is a separate problem.

Run a free readiness check
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