ZigZag Returns & Exchanges
by ZigZag Global Ltd
4.7
(191 reviews)
Best suited for stores processing returns and exchanges at volume, with access to carriers like DPD, Evri, Royal Mail, UPS, USPS or Yodel.
Cross-border & UK domestic returns made easy! Automate and simplify your returns, exchanges, refunds Manage your UK domestic and international returns through a branded portal, while reducing refunds with Save the Sale features. Turn returns into exchanges, higher-value Shop Now replacements, or Shop Later store credit. Incentivise swaps with bonuses and handle payments with Stripe. Access competitive rates with UPS, Evri, Yodel, DPD, and Royal Mail. Set return rules and windows, track return reasons, send customisable updates, and automate manual tasks. Manage your UK domestic and international returns through a branded portal, while reducing refunds with Save the Sale features. Turn returns into exchanges, higher-value Shop Now replacements, or Shop Later store credit. Incentivise swaps with bonuses and handle payments with Stripe. Access competitive rates with UPS, Evri, Yodel, DPD, and Royal Mail. Set return rules and windows, track return reasons, send customisable updates, and automate manual tasks. more Domestic and international returns back to UK from 30+ countries internationally Save the Sale with Shop Now and Shop Later features by ZigZag Auto-generated UPS, Evri, Yodel, DPD and Royal Mail at competitive rates One-click refund approval and original order updating for exchanges Customisable notifications to keep customers informed and reduce support efforts
Copy from the Shopify App Store listing, unedited.Returns and exchanges
Bottom line
fulfilment cost and post-purchase experience
From $20/mo
3 tiers
56/100
Mixed signals · from 192 reviews
What it does
Domestic and international returns back to UK from 30+ countries internationally
Save the Sale with Shop Now and Shop Later features by ZigZag
Auto-generated UPS, Evri, Yodel, DPD and Royal Mail at competitive rates
One-click refund approval and original order updating for exchanges
Customisable notifications to keep customers informed and reduce support efforts
What each step up actually buys you
This developer's plans are separated by features, not by how big your store is — so there is no volume that picks a tier for you. Here is what each one adds over the one below it.
Silver
$20/month
Everything in Free plus:
100 returns incl. + extras pay-as-you-go
International returns back to UK
Branded, customisable returns portal
Unlimited return reasons
Gift cards
Gold
$50/month
Everything in Silver plus:
300 returns incl. + extras pay-as-you-go
Automated returns and refunds
Configurable exchanges
Holiday return window
Platinum
$199/month
Everything in Gold plus:
500 returns incl. + pay-as-you-go
Exchanges across variants and categories
Shop Now swaps on higher-value
Shop Later incentives with bonus credit
Dynamic refund workflows
Pricing
$20/month
$50/month
$199/month
56
/ 100Mixed signals
Scored on 192 merchant reviews we hold for ZigZag Returns & Exchanges, across five checks. Every figure is computed from those reviews — expand any row to see the counts behind it.
Review history
2018–2025 · 192 reviews read| 2018 | 1 reviews |
|---|---|
| 2019 | 37 reviews |
| 2020 | 65 reviews |
| 2021 | 72 reviews |
| 2022 | 5 reviews |
| 2023 | 4 reviews |
| 2024 | 1 reviews |
| 2025 | 7 reviews |
What merchants say
4.7
10%
of reviews get an answer12%
had used it a year when they wroteRecent merchant reviews
The newest 8 of 191. Open one to read it in full, with the developer's reply where there is one.
Overall a good app, easy to navigate and now have more carriers to choose from. It can take a while to resolve problems, but ultimately they are resolved in the end. Thank you.
Good app. Takes care of our low volume returns easily. It has been enhanced with the addition of more carriers recently in the UK. Some glitches with the appearance of my "returns portal" / landing page in terms of font etc, but on the whole we couldn't live without it!
We had a problem with the alignment of the returns center on mobile & Caroline and her team were able to fix it in a timely manner! LOVE this app, makes the return process so easy for us + our customers & the support team really is there to solve any issues! Thank you so much!
We started to use the app in Nov last year. Did exactly what we needed to align returns for a new online brand. Super efficient and simple to install. Denise was so helpful with any issues we have had with returns!
The app is highly functional, and I was very impressed with the excellent support team. Their assistance was prompt and helpful, making the experience even better.
The app is great, easy to use for me and my customers and the customer service is quick and helpful!
Excellent app for automating returns process. Offering seamless CollectPlus returns has also boosted our sales. Initial issues with installation have been rectified with new version off app!! Massively improved our returns operation
Since we install Clicksit Returns App our Customer Service is better. Such a nice and helpful team!
ZigZag Returns & Exchanges FAQ
Answered from this app's own listing and its full review record.
Best suited for stores processing returns and exchanges at volume, with access to carriers like DPD, Evri, Royal Mail, UPS, USPS or Yodel.
Paid plans start at $20/month, and run to $199/month across 3 published tiers. Prices are as listed on the Shopify App Store and can change — confirm before installing.
ZigZag Returns & Exchanges's plans are separated by features rather than by store size — none of the tiers is capped on a volume you could state up front. Compare what each step adds over the one below it rather than trying to size yourself into a tier.
On our scorecard ZigZag Returns & Exchanges rates 56 out of 100 — mixed signals — read from 192 merchant reviews. The developer has published replies to 19 of 192 reviews. The score reflects what the review record shows, nothing more.
191 merchants have reviewed ZigZag Returns & Exchanges, averaging 4.7 out of 5. We hold the review history from 2018 to 2025, which is what the year-by-year chart on this page is built from.
At a glance
4.7 / 5 · 191 reviews
2 (was 5)
19 of 192 reviews
2 months
From $20/month. Free trial available.
December 18, 2017
2018 – 2025
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