BestChat: AI Chatbot+Live Chat
by BestChat
4.8
(132 reviews)
Best suited for stores looking to automate customer support with AI chatbot features alongside live chat options.
Boost Your Business with Advanced AI Chatbot & Live Chat BestChat is a next-generation AI-powered live chat and chatbot solution for Shopify. Our intelligent chatbot provides 24/7 customer support, boosting sales and satisfaction. Seamless Shopify integration and self-learning AI ensure a smooth customer experience with a customizable live chat interface. Enhance your eCommerce with BestChat, offering AI and GPT-powered chat, customer support, and inbox chat as a cutting-edge, smart live chat solution for Shopify. BestChat is a next-generation AI-powered live chat and chatbot solution for Shopify. Our intelligent chatbot provides 24/7 customer support, boosting sales and satisfaction. Seamless Shopify integration and self-learning AI ensure a smooth customer experience with a customizable live chat interface. Enhance your eCommerce with BestChat, offering AI and GPT-powered chat, customer support, and inbox chat as a cutting-edge, smart live chat solution for Shopify. more Intelligent AI chatbots learn products and orders, making chatbots smarter. AI-driven insights enhance data analysis and support decision-making. Smooth chatbot to agent takeover ensures seamless live chat support. 24/7 AI assistance chatbots handle routine queries, freeing support agents. Real-time Shopify integration boosts live chat and eCommerce efficiency.
Copy from the Shopify App Store listing, unedited.Chat
Top line
conversion rate and average order value
From $10/mo
free plan available · 4 tiers
32/100
Limited evidence · from 131 reviews
What it does
Intelligent AI chatbots learn products and orders, making chatbots smarter.
AI-driven insights enhance data analysis and support decision-making.
Smooth chatbot to agent takeover ensures seamless live chat support.
24/7 AI assistance chatbots handle routine queries, freeing support agents.
Real-time Shopify integration boosts live chat and eCommerce efficiency.
What each step up actually buys you
This developer's plans are separated by features, not by how big your store is — so there is no volume that picks a tier for you. Here is what each one adds over the one below it.
Free
Free
80 AI chats per month
AI Insights feature
AI help me write feature
80 Products AI learning
20 AI knowledge entries
1 agent seat
Starter
$10/month
300 AI chats per month
300 Products AI learning
100 AI knowledge entries
Basic
$30/month
1,000 AI chats per month
1,000 Products AI learning
400 AI knowledge entries
3 agent seat
Growth
$60/month
3,000 AI chats per month
3,000 Products AI learning
Unlimited AI knowledge entries
6 agent seat
Pricing
Free
$10/month
$30/month
$60/month
32
/ 100Limited evidence
Scored on 131 merchant reviews we hold for BestChat: AI Chatbot+Live Chat, across five checks. Every figure is computed from those reviews — expand any row to see the counts behind it.
Recent reviews rate below this app's own average
Reviews in the last 12 months average 4.40, 0.44 stars below the lifetime average of 4.84. Worth reading the newest reviews before installing.Review history
2022–2026 · 131 reviews read| 2022 | 3 reviews |
|---|---|
| 2023 | 41 reviews |
| 2024 | 43 reviews |
| 2025 | 41 reviews |
| 2026 | 3 reviews |
What merchants say
4.8
98%
of reviews get an answer13%
had used it a year when they wroteRecent merchant reviews
The newest 8 of 132. Open one to read it in full, with the developer's reply where there is one.
Amazing app. Made everything much easier for users. Thank you for founding this app seriously.
It's overly 'smart' and a bit out of control. It promised an immediate reshipment to a customer (even committed to delivery time!) when we were offline without any consent from us or notification afterwards - this has caused a big customer frustration and related financial loss.
I have been using this app for about 3 months now. I can highly recommend this app. It has saved us so many hours of answering emails and phone calls. It learns quickly, took about 3-5 days to learn my entire site and products as well as the most commonly asked questions.
The app gets in the way of customers using the store, way worse on mobile which is where most of my users are coming from. I get the odd message from it but from the niggly blocking of customer functionality I would assume it is increasing my bounce rate and decreasing my conversions
Easy to drop in and reply to people. However, the AI can be EXTREMELY slow
We are a startup company from China, and our target market is in the Middle East. Using this software has been incredibly helpful for our business. However, I noticed that Arabic is not currently available as a language option, and I hope this can be improved in future updates. Aside from that, everything else is very user-friendly, and we really enjoy using it.
So far I'm finding the app very easy to use and the AI fairly refined in the process of learning and answering customers. As AI continues to evolve, businesses like mine will depend more and more on the help that it offers. As long as BestChat keeps up with the demands of the evolving business needs, they will have me as a loyal customer.
Quite easy to use, from install to get it up and running. Had a notification problem with my iOS app but customer support was quick and a reinstall solved it.
BestChat: AI Chatbot+Live Chat FAQ
Answered from this app's own listing and its full review record.
Best suited for stores looking to automate customer support with AI chatbot features alongside live chat options.
There is a free plan, paid plans start at $10/month, and run to $60/month across 4 published tiers. Prices are as listed on the Shopify App Store and can change — confirm before installing.
BestChat: AI Chatbot+Live Chat's plans are separated by features rather than by store size — none of the tiers is capped on a volume you could state up front. Compare what each step adds over the one below it rather than trying to size yourself into a tier.
On our scorecard BestChat: AI Chatbot+Live Chat rates 32 out of 100 — limited evidence — read from 131 merchant reviews. The developer has published replies to 128 of 131 reviews. The score reflects what the review record shows, nothing more.
132 merchants have reviewed BestChat: AI Chatbot+Live Chat, averaging 4.8 out of 5. We hold the review history from 2022 to 2026, which is what the year-by-year chart on this page is built from.
At a glance
4.8 / 5 · 132 reviews
4.40 from 5 reviews
5 (was 58)
128 of 131 reviews
27 days
Free plan available
January 5, 2022
2022 – 2026
Will AI shoppers find this store?
Apps like this one convert the traffic you already have. Getting recommended by ChatGPT and Perplexity is a separate problem.
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