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  7. O: Chat buttons & Contact Form

O: Chat buttons & Contact Form

by Omega

4.9

(248 reviews)

82/100 · Well supportedFree
Best suited for stores looking to add chat and contact options across Facebook Messenger, Instagram, and live chat.

Engage with customers everywhere: Facebook Messenger, Telegram, & 20+ chat channels & Contact Form. With one-click integration with Omega: Facebook Messenger Chat & Contact Form, you can keep conversions persistent across your Shopify stores through Facebook chat, chat popup, and 20+ platforms like SMS, Email, Viber, Phone, WeChat, Skype, Line, TikTok, Telegram, Facebook and Instagram, etc. Omega Facebook Messenger Chat help increase sales conversions, generate leads, and improve customer support with one live chat button With one-click integration with Omega: Facebook Messenger Chat & Contact Form, you can keep conversions persistent across your Shopify stores through Facebook chat, chat popup, and 20+ platforms like SMS, Email, Viber, Phone, WeChat, Skype, Line, TikTok, Telegram, Facebook and Instagram, etc. Omega Facebook Messenger Chat help increase sales conversions, generate leads, and improve customer support with one live chat button more Build your customer support with Messenger chat, Teleram, and Instagram,... All-in-one chat button lets customers chat with you via their preferred chat app Customize chat widget's style, device & page target, and preset welcome messages Analyze the effectiveness of chat channels: Messenger & contact form Messenger welcome message box helps increase customer engagement

Copy from the Shopify App Store listing, unedited.
View on ShopifySee the scorecard
Who it’s for
Chat
What it moves
Top line

conversion rate

What it costs
Free
How it’s supported
82/100

Well supported · from 248 reviews

What it does

Build your customer support with Messenger chat, Teleram, and Instagram,...

All-in-one chat button lets customers chat with you via their preferred chat app

Customize chat widget's style, device & page target, and preset welcome messages

Analyze the effectiveness of chat channels: Messenger & contact form

Messenger welcome message box helps increase customer engagement

Plan fit
There is no plan to choose

The listing shows this as free, with no paid tiers published — so there is no volume question to answer and nothing to size yourself against. Check the listing for in-app charges before you rely on that.

82

/ 100
Well supported
medium confidence

Scored on 248 merchant reviews we hold for O: Chat buttons & Contact Form, across five checks. Every figure is computed from those reviews — expand any row to see the counts behind it.

Computed from the 248 reviews we hold, with 12-month windows measured to 2026-08. This scores the public review record — it is not a review of the software itself, and a low score often means we hold little evidence rather than poor evidence.
Review history
2019–2026 · 248 reviews read
Reviews per year
20198 reviews
202022 reviews
202148 reviews
202269 reviews
202317 reviews
202442 reviews
202533 reviews
20269 reviews
What merchants say

4.9

248 reviews
5★92%
4★5%
3★1%
2★0%
1★1%
Developer replies
85%
of reviews get an answer
Reviewed at 12m+
21%
had used it a year when they wrote
From 248 reviews read. Typical reviewer had used the app for 3 months. Most merchants review in their first month, so this reflects when people write — not how long they stay.
Recent merchant reviews

The newest 8 of 248. Open one to read it in full, with the developer's reply where there is one.

This app is a great help for us because it is fast to communicate with our customers.

Developer repliedThank you so much for your feedback! 😊🌟 We’re really happy to hear O: Chat buttons & Contact Form helps you communicate with your customers quickly. Making customer interaction fast and convenient is exactly what the app is designed for 💙 Thanks again for choosing O: Chat buttons & Contact Form. We’re always here if you need any assistance! 🙌🚀 Show more

The support team is nice and providing assistance immediately

Developer repliedThanks for your kind words 😊 We’re happy to hear that O: Chat buttons & Contact Form support team could assist you quickly and effectively. That’s exactly what we aim for 💙⚡ If you ever need anything else, we’re always here to help 🚀🤝 Show more

Tracey was more than helpful on explaining how the buttons work and helped me test the buttons she could. Was kind and patient helping me understand everything.

Developer repliedThank you so much for your thoughtful review of O: Chat buttons & Contact Form app! 😊 We’re delighted to hear that Tracey was more than helpful in explaining how the buttons work and patiently guided you through testing them. Providing clear guidance and friendly support is exactly what we aim for. Your kind words truly motivate our team to keep delivering a smooth experience with O: Chat buttons & Contact Form app. Thanks again for your trust and support 💙🚀 Show more

This is an excellent widget! It works seamlessly and smoothly. The free version allows you to add up to 3 social media platforms without any restrictions on usage—truly generous! The technical support is outstanding, resolving all my questions within minutes. Highly recommended!

Developer repliedThank you for your excellent review! 😊 We’re thrilled our widget meets your needs and that you appreciate our generous free version and outstanding support. 🙌 If you ever need further assistance or have more feedback, feel free to reach out. Show more

The app is very helpful for multi-channel customer support. The free plan itself supports 3 channels which is more than enough for small and medium businesses. The default widget appearance needs customization. The customer support is top notch, helped us with customization right away. Tracy was an angel. Super responsive and helpful. Highly recommended.

Developer repliedThank you for your detailed and positive feedback! 😊 We're thrilled to hear that the Omega Messenger, WhatsApp Chat app is helpful for multi-channel customer support and that the free plan meets your needs. It's great to know that Tracy provided excellent support and helped with customization promptly. We really appreciate your high recommendation! If you have any more questions or need further assistance, feel free to reach out. We're here to help! 🌟 Show more

I had an issue with the chat icon appearing over my 'checkout' button in the cart. Within 5 mins Andy customized the code and solved my issue. I was very impressed with his speed and professionalism. App also functions well and does what is promises.

Developer repliedThank you so much for your sharing 👏👏👏! Our team, especially Andy, will be really excited to read this. With your precious feedback, it motivates our whole team to keep on improving the app and develop better features for our users 💚💛🧡 Show more

Great app. Has helped immensely in helping customers getting in touch with us, pre-purchase. Also, support has been great in solving some simple installation issues.

Developer repliedHi, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service support and app as 5 Star as we strive to provide just that for all our customers. We appreciate your time to leave such kind words! Show more

good service and helped us a lot to solving any issue we encounter. Helpful staff

Developer repliedThank you for the kind review! We’re glad to hear our team has been able to help you resolve any issues along the way. Providing helpful and reliable support is what we aim for. If you ever need anything else, we’re always here for you! 😊 Show more

O: Chat buttons & Contact Form FAQ

Answered from this app's own listing and its full review record.

Best suited for stores looking to add chat and contact options across Facebook Messenger, Instagram, and live chat.

The Shopify App Store lists this app as “Free”. It does not publish plain monthly prices we can compute against.

On our scorecard O: Chat buttons & Contact Form rates 82 out of 100 — well supported — read from 248 merchant reviews. The developer has published replies to 210 of 248 reviews. The score reflects what the review record shows, nothing more.

248 merchants have reviewed O: Chat buttons & Contact Form, averaging 4.9 out of 5. We hold the review history from 2019 to 2026, which is what the year-by-year chart on this page is built from.

Quick facts
At a glance
Merchant rating

4.9 / 5 · 248 reviews

Rating, last 12 months

4.95 from 19 reviews

New reviews, last 12 months

19 (was 42)

Developer replies

210 of 248 reviews

Typical reviewer had used it

3 months

Pricing

Free

On the App Store since

January 20, 2016

Review history held

2019 – 2026

Integrates with
Shopify Admin
Facebook Messenger
Instagram
Live chat
Omega
Categories
ChatForms
Will AI shoppers find this store?

Apps like this one convert the traffic you already have. Getting recommended by ChatGPT and Perplexity is a separate problem.

Run a free readiness check
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