I’ve tried the app twice now and still haven’t received any support to get my account set up. It raises concerns about the level of service I can expect moving ahead.

We have experienced excellent customer support from the iThink Logistics team, backed by a strong backend that ensures timely order dispatches. Their responsiveness in resolving courier-related issues is commendable, with quick turnaround times that are critical for any e-commerce business. What truly stands out is their flexibility and customer-first approach. They go above and beyond to resolve logistics challenges and ensure timely closure of critical tickets, which plays a vital role in maintaining seamless operations. A special mention to Vaishali and Vishal, who manage our account. Vaishali has been extremely prompt and responsive, while both have consistently demonstrated a strong commitment to customer satisfaction. Even during challenging discussions, their focus has always remained on improving the overall experience. Having been associated with Shiprocket for nearly a decade, we faced persistent challenges such as lack of support and delayed responses, even at senior levels. Transitioning to iThink Logistics last year has been one of our best business decisions. We highly recommend iThink Logistics to growing e-commerce startups. In a market with limited professional aggregators offering personalized service, they truly stand out as a growth partner. Wishing the team continued success—keep up the great work!

We have been working with IThink Logistics for our D2C brand, and the experience has been very smooth and reliable. Their platform is user-friendly, order processing is efficient, and the support team is always responsive and helpful. Deliveries are timely, and they handle shipments professionally. Overall, a great logistics partner for scaling D2C operations.

have been using Ithink Logistics for my e-commerce shipments and overall my experience has been good. The platform is easy to use, order processing is smooth, and shipment tracking works well. Pickup and delivery services are also reliable for most orders. The only area that could be improved is customer support, which sometimes takes longer to respond. Apart from that, everything else like shipping integration, dashboard, and courier options works efficiently. Overall, it’s a good logistics solution for e-commerce sellers and helps manage shipments in a simple way.

we had a great experience with this third-party logistics service. Their escalation team is extremely responsive and helpful. Whenever there’s an issue or concern, they respond quickly and resolve the problem efficiently. What stands out the most is their parcel delivery process, which is smooth and timely. Delivery times are consistently accurate, and parcels are always delivered within the expected timeframe, which is crucial for any business. I would definitely recommend their services, especially if you need a fast and reliable delivery system!

These are Scammers, Frauds, one of the Worst Logistic Company and They have put my 40-50K Amount on Hold and also when I stopped sending my Orders they Forced RTO almost 250+ Shipments and Total Approximately 600+ RTO worth 12-15 Lac Rupees. Manhor who onboarded me was taking follow ups daily to onboard me and when it comes to Service they will Ghost you. Their NDR System is Total Fraud and Fake. Kaplana who was KAM working with this Fraud ithink logistics Company working for 5 Years will call for Shipments but not the one already sent. Promises call back never Calls. Working with this Company will be Nightmare. This is my First Review and I am Posting this on every Public Fouram and also Google or anywhere these Scammers are Listed. We are already in Process of Prepration of Legal Action for Loss more than 15 Lac by this Scammer Company. We are also writing to Shopify Team to take down this App. Check Google reviews and you will see how many Bad Reviews are there. I warned you Guys I will be Posting everything in Public and waited for you to Refund the Money but you Guys didnt bothered to Return the Money and Compensate for the Loss.

We’ve been associated with this logistics since 2024 and have had a good experience so far. The platform is easy to use, integrations work well with Shopify, and order processing has been reliable also Our POC Arina is helpful and responsive. It has definitely simplified our logistics operations.

We’ve been using iThink Logistics for the past three years for our D2C brand, IYKA, and the experience has been excellent. Their service has been reliable and consistent throughout. A special mention to our dedicated service agent, Mr. Sujith, who has been doing a wonderful job—his support, responsiveness, and assistance make day-to-day operations much smoother. The dashboard is simple, intuitive, and easy to learn, which makes staff training quick and efficient. COD settlements have always been timely, with no issues so far. Overall, iThink Logistics has been a dependable logistics partner for our brand, and we’re happy to continue working with them.