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  1. xpay✦ Commerce

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  5. Kandid AI Chatbot & Live Chat

Kandid AI Chatbot & Live Chat

by Kandid

5.0

(11 reviews)

50/100 · Mixed signalsFree to install. Free trial available.
Best suited for stores using E-Mail, Flow and Admin and Instagram, which it integrates with and from $19/mo.

Help shoppers find products with AI chat. Answer questions and connect them with your team. Kandid uses your product catalog and store content to answer questions and suggest relevant products. Configure cart actions, order lookup and human handoff to match your store. Customize the chat widget to fit your brand, keep its knowledge up to date and review customer conversations in your dashboard. Kandid uses your product catalog and store content to answer questions and suggest relevant products. Configure cart actions, order lookup and human handoff to match your store. Customize the chat widget to fit your brand, keep its knowledge up to date and review customer conversations in your dashboard. more Answer shopper questions using your product catalog and store content Recommend relevant products with cart actions for your storefront Configure order lookup and human handoff for customer support Review customer conversations and purchase attribution in your dashboard Customize the chat widget and keep its knowledge up to date

Copy from the Shopify App Store listing, unedited.
View on ShopifyFind my planSee the scorecard
Plan fit
Which plan would my store need?

Move this to your own volume. Nothing is sent anywhere — the answer is computed here, from the limits this developer publishes.

How many pageviews a month?
6,000
Starter plan≤ 10,000
Basic Plan≤ 25,000
Standard Plan≤ 50,000

Starter plan

$19/month

≈ $0.0032 per pageview

6,000 of 10,000 pageviews/month40% headroom

Next step up is Basic Plan at $49/mo — $30 more a month.

Computed from the limits printed on this developer's own plan descriptions. Prices change — confirm on the listing before you install.
Who it’s for
Chat
What it moves
Top line

conversion rate and average order value

What it costs
From $19/mo

3 tiers · priced by pageviews/month and products

How it’s supported
50/100

Mixed signals · from 11 reviews

What it does

Answer shopper questions using your product catalog and store content

Recommend relevant products with cart actions for your storefront

Configure order lookup and human handoff for customer support

Review customer conversations and purchase attribution in your dashboard

Customize the chat widget and keep its knowledge up to date

Pricing
Free to install. Free trial available.
Pay-as-you-Grow

Free to install

1000 free visitors a month
Up to 100 products
Self-serve onboarding
Chat support
AI Sales skills
Starter plan

$19/month

Lowest paid plan
Up to 10K visitors/mo
Up to 200 products
Email support
AI Sales skills
Custom branding
AI training
AI product recommendations
Basic Plan

$49/month

Up to 25K visitors/mo
Up to 500 products
Chat support
AI Sales skills
Custom branding
AI training
AI product recommendations
Standard Plan

$99/month

Up to 50K visitors/mo
Unlimited products
Chat support
AI Sales skills
Custom branding
AI training
AI Product recommendations
Plans as listed on the Shopify App Store. Always confirm current pricing before installing.

50

/ 100
Mixed signals
low confidence

Scored on 11 merchant reviews we hold for Kandid AI Chatbot & Live Chat, across five checks. Every figure is computed from those reviews — expand any row to see the counts behind it.





Computed from the 11 reviews we hold, with 12-month windows measured to 2026-09. This scores the public review record — it is not a review of the software itself, and a low score often means we hold little evidence rather than poor evidence.
Review history
2025–2026 · 11 reviews read
Reviews per year
20256 reviews
20265 reviews
What merchants say

5.0

11 reviews
5★100%
4★0%
3★0%
2★0%
1★0%
Developer replies
0%
of reviews get an answer
Reviewed at 12m+
0%
had used it a year when they wrote
From 11 reviews read. Typical reviewer had used the app for 1 months. Most merchants review in their first month, so this reflects when people write — not how long they stay.
Recent merchant reviews

The newest 8 of 11. Open one to read it in full, with the developer's reply where there is one.

Kandid is a good platform for D2C businesses. Highly recommended!

Deploying Kandid AI for Anvika Wellness has simplified multiple tasks. It smoothly handles user interactions - from product discovery to checkout, as well as backend monitoring of the customer journey. The team behind it is very responsive and supportive of our specific requirements. It’s a great addition to our store.

Integrating Kandid AI has streamlined our systems end-to-end, making operations significantly more seamless. It has not only improved our response time but also enhanced overall efficiency, reduced manual effort, and enabled more consistent, reliable communication across touchpoints. The result is a smoother experience for both our team and our customers.

We have plugged in Kandid AI's sales bot and we have seen green shoots in the form of influenced orders. The product is neat, good UI / UX and specially the native cart is something which I have not seen with other players. They have also built a custom PDP widget which has a great adoption. The brain / team behind this product is solid and very responsive.

We’ve been using Kandid AI for Frido Mobility, and it has been a fantastic addition to our store. The product itself is very intuitive and does a great job of engaging customers and handling queries effectively. What really stands out, though, is the team. They are very supportive, responsive, and always ready to help with any customizations or technical questions we have. It’s rare to find an app where both the technology and the service are of such high quality. Highly recommended for any brand looking to scale their sales and support!

Kandid AI Chat Bot has made our Suroskie experience so much smoother. It instantly answers customer queries, guides shoppers with product recommendations, and feels super friendly and human-like. Our customers love the quick responses, and it has definitely improved our support efficiency. Highly recommended!

The bot is very accurate in answering even the most niche questions. The team is very proactive in shipping out improvements/features or just troubleshooting any issues faced while conversing with the bot!

A very strong and technical team behind this. The AI chatbot has helped save lot of my time responding to emails. Consumers can get in depth information on the AI bot and even checkout from it. Highly recommended !!

Kandid AI Chatbot & Live Chat FAQ

Answered from this app's own listing and its full review record.

Best suited for stores using E-Mail, Flow and Admin and Instagram, which it integrates with and from $19/mo.

Paid plans start at $19/month, and run to $99/month across 3 published tiers. Prices are as listed on the Shopify App Store and can change — confirm before installing.

Kandid AI Chatbot & Live Chat's tiers are gated on pageviews/month and products, so the right plan depends on your own volume. The plan-fit tool on this page resolves the cheapest tier whose published limits cover the number you enter, and shows how much headroom is left before the next step up.

On our scorecard Kandid AI Chatbot & Live Chat rates 50 out of 100 — mixed signals — read from 11 merchant reviews. The developer has published replies to 0 of 11 reviews. The score reflects what the review record shows, nothing more.

11 merchants have reviewed Kandid AI Chatbot & Live Chat, averaging 5.0 out of 5. We hold the review history from 2025 to 2026, which is what the year-by-year chart on this page is built from.

Quick facts
At a glance
Merchant rating

5.0 / 5 · 11 reviews


Rating, last 12 months

5.00 from 11 reviews


New reviews, last 12 months

11


Developer replies

0 of 11 reviews


Typical reviewer had used it

1 months


Pricing

Free to install. Free trial available.


On the App Store since

June 25, 2025


Review history held

2025 – 2026

Integrates with
Checkout
E-Mail
Flow and Admin
Instagram
Messenger
WhatsApp

Categories
ChatUpsell and cross-sell
Will AI shoppers find this store?

Apps like this one convert the traffic you already have. Getting recommended by ChatGPT and Perplexity is a separate problem.

Run a free readiness check
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xpay

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CompanyAgentically Inc. (d/b/a xpay✦)1875 Mission St, Ste 103San Francisco, CA 94103, United Stateslegal@xpay.sh · privacy@xpay.sh
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