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  1. xpay

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  5. Chat

  7. LiveChat: AI live chat by Text

LiveChat: AI live chat by Text

by Text

4.4

(41 reviews)

57/100 · Mixed signalsFrom $25/month. Free trial available.
Best suited for small to mid-size stores handling customer conversations across social channels and email.

Probably not for you if you're receiving over 1,000 monthly pageviews.

Convert chats into sales: AI live chat with built-in helpdesk, chatbots & knowledge base. With one live chat platform, you can talk to shoppers as they browse, suggest products they’ll love, and drop in discounts that keep carts moving. Let AI chatbots handle the quick questions so your team can focus on chats that actually close sales. A built-in helpdesk and knowledge base let you manage support requests and provide self-service answers without extra tools. You also see what’s in a user's cart and their past orders right inside LiveChat, so every response feels personal. With one live chat platform, you can talk to shoppers as they browse, suggest products they’ll love, and drop in discounts that keep carts moving. Let AI chatbots handle the quick questions so your team can focus on chats that actually close sales. A built-in helpdesk and knowledge base let you manage support requests and provide self-service answers without extra tools. You also see what’s in a user's cart and their past orders right inside LiveChat, so every response feels personal. more AI Copilot assistant: Get instant AI-powered replies that speed up support. 200+ integrations: Chat with customers via Messenger, WhatsApp, and more. Proactive customer engagement: Reach shoppers with timely deals and updates. Product recommendations: Suggest items that link directly to product pages. Checkout chat support: Assist buyers during checkout to reduce abandoned carts

Copy from the Shopify App Store listing, unedited.
View on ShopifyFind my planSee the scorecard
Plan fit
Which plan would my store need?

Move this to your own volume. Nothing is sent anywhere — the answer is computed here, from the limits this developer publishes.

How many pageviews a month?
240
Starter≤ 100
Team≤ 400
Business≤ 1,000

Team

$59/month

≈ $0.25 per pageview

240 of 400 pageviews/month40% headroom

Starter ($25/mo) will not stretch this far — it caps out on pageviews/month.

Next step up is Business at $89/mo — $30 more a month.

Computed from the limits printed on this developer's own plan descriptions. Prices change — confirm on the listing before you install.
Who it’s for
Chat
What it moves
Bottom line

fulfilment cost and post-purchase experience

What it costs
From $25/mo

3 tiers · priced by pageviews/month

How it’s supported
57/100

Mixed signals · from 41 reviews

What it does

AI Copilot assistant: Get instant AI-powered replies that speed up support.

200+ integrations: Chat with customers via Messenger, WhatsApp, and more.

Proactive customer engagement: Reach shoppers with timely deals and updates.

Product recommendations: Suggest items that link directly to product pages.

Checkout chat support: Assist buyers during checkout to reduce abandoned carts

Pricing
From $25/month. Free trial available.
Starter

$25/month

Lowest paid plan
View customer information
Seding product cards
Text Intelligence (AI) features
Traffic tracking up to 100 visitors
Chat customization
60-day chat history
Asynchronous communication
24/7/365 Support
Team

$59/month

Everything from Starter
Track and share order details
Preview cart in real time
Tracking sales from chats
Full chat customization
Traffic tracking up to 400 visitors
Unlimited chat campaigns
Unlimited chat history
Business

$89/month

Everything from Team
Advanced Text Intelligence (AI) features
Traffic tracking up to 1000 visitors
Advanced reporting
Work scheduler
Apple Messages for Business
Geolocation chats routing
Agent performance
Plans as listed on the Shopify App Store. Always confirm current pricing before installing.

57

/ 100
Mixed signals
low confidence

Scored on 41 merchant reviews we hold for LiveChat: AI live chat by Text, across five checks. Every figure is computed from those reviews — expand any row to see the counts behind it.

Recent reviews rate below this app's own average
Reviews in the last 12 months average 4.33, 0.18 stars below the lifetime average of 4.51. Worth reading the newest reviews before installing.
Computed from the 41 reviews we hold, with 12-month windows measured to 2026-08. This scores the public review record — it is not a review of the software itself, and a low score often means we hold little evidence rather than poor evidence.
Review history
2018–2026 · 41 reviews read
Reviews per year
20183 reviews
20191 reviews
20203 reviews
20214 reviews
20221 reviews
20232 reviews
202412 reviews
202512 reviews
20263 reviews
What merchants say

4.4

41 reviews
5★80%
4★7%
3★2%
2★2%
1★7%
Developer replies
22%
of reviews get an answer
Reviewed at 12m+
36%
had used it a year when they wrote
From 41 reviews read. Typical reviewer had used the app for 5 months. Most merchants review in their first month, so this reflects when people write — not how long they stay.
Recent merchant reviews

The newest 8 of 41. Open one to read it in full, with the developer's reply where there is one.

so far it had ZERO EFFECT , a lot of e mails - NO TANGIBLE RESULTS , so far

Wojtek was very very helpful - 10/10 for me. Quick response and straight answers

Developer repliedThank you so much for the great feedback! I’m really glad to hear that Wojtek was able to help quickly and provide clear answers - I’ll be sure to pass this on to him! ~Milosz / LiveChat Show more

We have found this app to be pretty powerful, but there are add-ons that you may need which are additional monthly fees. The app is pretty intuitive.

Developer repliedThanks so much for your feedback! We're glad you’re finding the app powerful and intuitive. ~Milosz / LiveChat Show more

Linking LiveChat to our Shopify store was very simple to set up, and the tools we use to help our customers were simple and intuitive to use from day 1. The Automations available through LiveChat have raised our customer service levels, allowing us to send the right message, to the right customer at the right time.

We have been using LiveChat for about a year now. It has greatly enhanced our ability to assist our customers.

Great app that just works. We were mainly looking for a chat application that didn’t require a customer to give us their contact information before starting a conversation. (We felt this limited interactions) We saw a 25% increase in our sales with the automations/campaigns within live chat.

Great app that works out of the box, but can also be customized to match our site's look + feel. Allows our CX team to handle multiple chats at once, tag for solid reporting, and then track sales for customers that interact with chat.

Used since 2016 and still our 'go-to' chat app. All the features we need with a very well laid-out interface. And support - if you need it - is instant and super efficient.

LiveChat: AI live chat by Text FAQ

Answered from this app's own listing and its full review record.

Best suited for small to mid-size stores handling customer conversations across social channels and email. Probably not for you if you're receiving over 1,000 monthly pageviews.

Paid plans start at $25/month, and run to $89/month across 3 published tiers. Prices are as listed on the Shopify App Store and can change — confirm before installing.

LiveChat: AI live chat by Text's tiers are gated on pageviews/month, so the right plan depends on your own volume. The plan-fit tool on this page resolves the cheapest tier whose published limits cover the number you enter, and shows how much headroom is left before the next step up.

On our scorecard LiveChat: AI live chat by Text rates 57 out of 100 — mixed signals — read from 41 merchant reviews. The developer has published replies to 9 of 41 reviews. The score reflects what the review record shows, nothing more.

41 merchants have reviewed LiveChat: AI live chat by Text, averaging 4.4 out of 5. We hold the review history from 2018 to 2026, which is what the year-by-year chart on this page is built from.

Quick facts
At a glance
Merchant rating

4.4 / 5 · 41 reviews

Rating, last 12 months

4.33 from 6 reviews

New reviews, last 12 months

6 (was 15)

Developer replies

9 of 41 reviews

Typical reviewer had used it

5 months

Pricing

From $25/month. Free trial available.

On the App Store since

November 30, 2017

Review history held

2018 – 2026

Integrates with
Checkout
Facebook
Instagram
Mailchimp
Messenger
WhatsApp
Zapier
Categories
ChatOrder tracking
Will AI shoppers find this store?

Apps like this one convert the traffic you already have. Getting recommended by ChatGPT and Perplexity is a separate problem.

Run a free readiness check
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4.2614 reviews
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CompanyAgentically Inc. (d/b/a xpay✦)1875 Mission St, Ste 103San Francisco, CA 94103, United Stateslegal@xpay.sh · privacy@xpay.sh
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