A great app. We have big plans for it and with such a simple set up and training of the bot, we were live in no time. Customer service has been very responsive and so far it's been a great success for us. Responses and language are typically excellent. For a 'no-coder' team it does need to be more simple to implement deeper customisable elements and more powerful integrations with apps like Klaviyo would really help us. Not being able to directly 'add to cart' within the bot (instead it just links to PDPs) is frustrating, but there are fairly regular updates to the app which have so far been well received.

Really happy with this one. Setup took maybe 5 minutes and I didn't need to read any documentation to figure it out. It covers the basics you actually need for automating customer service in an online store, nothing more, nothing less. When I did have a question, the team got back to me quickly over email. Good value for a lean operation.

We evaluated several providers before selecting Molin, and its performance stood out immediately. The speed and quality of its responses were noticeably superior to anything else we tested. We also value how easily customisable the platform is, particularly the ability to train it ourselves to suit our specific needs. Initially, the inbox functionality didn’t fully meet our expectations. However, the support team took our feedback on board and implemented meaningful improvements that aligned with our workflow. As a result, we’re now very satisfied with that aspect as well. Overall, Molin offers excellent value for money, combining strong performance, a user friendly architecture and flexibility.

Nagyon hasznos applikáció! Figyelni kell főleg az elején, hogy minden jól be legyen állítva, de nafgyon sokat segít! Very useful application! You have to pay attention, especially at the beginning, to make sure everything is set up correctly, but it really helps a lot!

Wow this is brilliant! Great answers!

For NOORDIA, Molin AI has been a real game-changer. Alongside our online ring designer, we needed a smart assistant that could answer customer questions quickly and clearly. The system is easy to use, product data updates automatically, and it provides huge support for our daily customer service processes. We especially appreciate the ability to customize the responses so the communication always matches NOORDIA’s brand voice. Reliable, smooth, and truly enhancing the customer experience. We can highly recommend it!

Very bad app! I paid the the Startup plan, they billed me 180$ but still place me at the free plan for whole year. I have no option to cancell the subscription. I asked for refund and cancel the subscription. No reply, This September they are going to bill me another 180$. I asked for help from Shopify, they said they have no control over the 3rd party app. See... Do not ever install this app! Update after your reply: that's not true, đó not white wash the facts. I have all the screenshots and sent to Shopify support that my plan was on free plan (25 ms/month) even I have paid for Startup plan the last year. I have twice contacted Molin AI via "get support" from the app. The Shopify agent asked me to do so. I have again not recommended anyone to use Molin AI app. Bad support and lying!

We’ve had a good experience with Molin AI so far. The setup process was pretty simple, and the support team was responsive and helpful. The ability to customize the chatbot's personality through prompts is really useful. It helps ease the load on our customer service by handling common questions and suggesting products effectively!