Ordertracker ‑ Track & Upsell
by VNA DIGITAL LTD
4.3
(47 reviews)
Best suited for stores processing 25 to 5,000 orders a month.
Probably not for you if you're doing fewer than 25 orders a month.
Ordertracker enables order tracking, email notifications, China masking, upsells and analytics. Ordertracker lets your customers track their orders directly on your Shopify store with a fully customizable branded tracking page. Automatic email notifications keep them informed from purchase to delivery. Chinese carriers and tracking events are replaced with clean generic phrases for a seamless dropshipping experience. Built-in upsells on the tracking page help you generate extra revenue. A centralized dashboard with delivery analytics, incident reports and shipment visibility across 1,200+ Ordertracker lets your customers track their orders directly on your Shopify store with a fully customizable branded tracking page. Automatic email notifications keep them informed from purchase to delivery. Chinese carriers and tracking events are replaced with clean generic phrases for a seamless dropshipping experience. Built-in upsells on the tracking page help you generate extra revenue. A centralized dashboard with delivery analytics, incident reports and shipment visibility across 1,200+ more Branded tracking page where customers can track their orders on your store. Automatic email notifications to keep customers informed from order to delivery. Chinese carriers and tracking events replaced with clean generic phrases. Built-in upsells on the tracking page to generate extra revenue. Centralized dashboard with delivery analytics and incident reports.
Copy from the Shopify App Store listing, unedited.Which plan would my store need?
Move this to your own volume. Nothing is sent anywhere — the answer is computed here, from the limits this developer publishes.
How many orders a month?
Pro
$29/month
≈ $0.05 per order
Essential ($9/mo) will not stretch this far — it caps out on orders/month.
Next step up is Business at $99/mo — $70 more a month.
Order tracking
Bottom line
fulfilment cost and post-purchase experience
From $9/mo
free plan available · 4 tiers · priced by orders/month
57/100
Mixed signals · from 46 reviews
What it does
Branded tracking page where customers can track their orders on your store.
Automatic email notifications to keep customers informed from order to delivery.
Chinese carriers and tracking events replaced with clean generic phrases.
Built-in upsells on the tracking page to generate extra revenue.
Centralized dashboard with delivery analytics and incident reports.
Pricing
Free
$9/month
$29/month
$99/month
57
/ 100Mixed signals
Scored on 46 merchant reviews we hold for Ordertracker ‑ Track & Upsell, across five checks. Every figure is computed from those reviews — expand any row to see the counts behind it.
Recent reviews rate below this app's own average
Reviews in the last 12 months average 4.11, 0.41 stars below the lifetime average of 4.52. Worth reading the newest reviews before installing.Review history
2022–2026 · 46 reviews read| 2022 | 2 reviews |
|---|---|
| 2023 | 11 reviews |
| 2024 | 15 reviews |
| 2025 | 10 reviews |
| 2026 | 8 reviews |
What merchants say
4.3
100%
of reviews get an answer12%
had used it a year when they wroteRecent merchant reviews
The newest 8 of 47. Open one to read it in full, with the developer's reply where there is one.
We had a very disappointing experience with Order Tracker. We installed the app on a trial account, configured the settings and were comfortable knowing the trial version was limited to 5 customer communication updates per month. The plan was to evaluate the app and then consider upgrading to a paid subscription if it delivered value. However, a few days ago, Order Tracker updated the tracking information on 9,553 historical orders, most of which were orders from several years old. This resulted in customers receiving unexpected notifications about long-completed orders, creating significant confusion and a substantial amount of unnecessary work for our customer service team. We attempted to contact support via both the in-app chat and email but have still not received no response. We've since removed the app. Hopefully our experience helps other merchants avoid a similar situation.
Good app! Highly recommend only if there was a way to edit more on tracking page on store template. 9/10
Great app!
This is a very useful app; I use it every day for my trades.
Works well and consistently for tracking orders. Ui integrates well into existing store theme and colour schemes
Works most of the time, very easy to use and great looking UI, both for admin side and client side. However, sometimes the app confuses between carriers and there is no is no way to edit the carrier, so it can cause confusion for clients. Would rate 5 starts if there was a way to edit the carrier.
Hello. I will change this review once this problem is fixed. I cannot contact your support at all. I have been trying for almost two weeks with no response. The 24-hour chat has no response and the emails I have sent have not received a response. My problem is that 40% of my orders are listed as pending and that should not be the case. In Shopify there is a courier listed but for some of the orders the courier shows up as N/A in ordertracker. I do need this problem fixed and a response would be great.
OrderTracker is the best app we have hooked up to our site. Indispensable and crucial to our customer service strategy. The team at OrderTracker particularly "Chloe" from customer support have also been instrumental in making the setup & use of OrderTracker a real pleasure. I can't wait to see the new improvements they're making to the app, I know it'll be a real game changer.
Ordertracker ‑ Track & Upsell FAQ
Answered from this app's own listing and its full review record.
Best suited for stores processing 25 to 5,000 orders a month. Probably not for you if you're doing fewer than 25 orders a month.
There is a free plan, paid plans start at $9/month, and run to $99/month across 4 published tiers. Prices are as listed on the Shopify App Store and can change — confirm before installing.
Ordertracker ‑ Track & Upsell's tiers are gated on orders/month, so the right plan depends on your own volume. The plan-fit tool on this page resolves the cheapest tier whose published limits cover the number you enter, and shows how much headroom is left before the next step up.
On our scorecard Ordertracker ‑ Track & Upsell rates 57 out of 100 — mixed signals — read from 46 merchant reviews. The developer has published replies to 46 of 46 reviews. The score reflects what the review record shows, nothing more.
47 merchants have reviewed Ordertracker ‑ Track & Upsell, averaging 4.3 out of 5. We hold the review history from 2022 to 2026, which is what the year-by-year chart on this page is built from.
At a glance
4.3 / 5 · 47 reviews
4.11 from 9 reviews
9 (was 22)
46 of 46 reviews
3 months
Free plan available. Free trial available.
September 13, 2022
2022 – 2026
Will AI shoppers find this store?
Apps like this one convert the traffic you already have. Getting recommended by ChatGPT and Perplexity is a separate problem.
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