ReturnGO Returns & Exchanges
by ReturnGO
4.9
(406 reviews)
Best suited for stores using Canada Post, Gorgias and Sendcloud, which it integrates with and with a budget from $147/mo.
Automate returns & exchanges with a branded self-service return portal for easy returns management. Manage your returns & exchanges in one place with ReturnGO's exchange-first returns platform. Provide a smooth Shop Now exchange experience with an automated, branded portal for a seamless returns process. Customize your return & exchange policy rules, eligibility conditions, resolutions & return reasons in order to automate your RMA process & email notifications. Offer order tracking & notifications for every shipment to provide a complete end-to-end post-purchase experience. Manage your returns & exchanges in one place with ReturnGO's exchange-first returns platform. Provide a smooth Shop Now exchange experience with an automated, branded portal for a seamless returns process. Customize your return & exchange policy rules, eligibility conditions, resolutions & return reasons in order to automate your RMA process & email notifications. Offer order tracking & notifications for every shipment to provide a complete end-to-end post-purchase experience. more Product & variant exchange, gift returns, cancel order, store credit, and more. Flexible return reasons, follow-up questions, and image & video upload. Automation rules such as auto-exchange, auto-refund, auto-approve, auto-credits. Automatically generated pre-paid return shipping labels for tracking returns. Integrations with shipping carriers, 3PLs, ERPs, helpdesks, APIs & more.
Copy from the Shopify App Store listing, unedited.Order tracking
Bottom line
fulfilment cost and post-purchase experience
From $147/mo
2 tiers
69/100
Solid · from 372 reviews
What it does
Product & variant exchange, gift returns, cancel order, store credit, and more.
Flexible return reasons, follow-up questions, and image & video upload.
Automation rules such as auto-exchange, auto-refund, auto-approve, auto-credits.
Automatically generated pre-paid return shipping labels for tracking returns.
Integrations with shipping carriers, 3PLs, ERPs, helpdesks, APIs & more.
What each step up actually buys you
This developer's plans are separated by features, not by how big your store is — so there is no volume that picks a tier for you. Here is what each one adds over the one below it.
Premium
$147/month
Full returns solution
Variant and product exchange
Shop Now exchanges
Return labels via Ship by ReturnGO
Shipping integrations
Store credit & Gift cards
Pro
$297/month
All Premium features plus:
Advanced Automation
Packing slips
Item validation
ERPs integrations
Auto-mark as done
Pricing
$147/month
$297/month
69
/ 100Solid
Scored on 372 merchant reviews we hold for ReturnGO Returns & Exchanges, across five checks. Every figure is computed from those reviews — expand any row to see the counts behind it.
Review history
2020–2026 · 372 reviews read| 2020 | 1 reviews |
|---|---|
| 2021 | 38 reviews |
| 2022 | 107 reviews |
| 2023 | 52 reviews |
| 2024 | 46 reviews |
| 2025 | 80 reviews |
| 2026 | 48 reviews |
What merchants say
4.9
1%
of reviews get an answer34%
had used it a year when they wroteRecent merchant reviews
The newest 8 of 406. Open one to read it in full, with the developer's reply where there is one.
Great customer service!
quickly reply from the Chat, problem resolved in 2 mins
Chris really knows his job by heart. I felt confident with all his advice since every piece of help he provide it resolves my issue. Thank you so much!!!!!! I hope you have a lot of CHRIS in your company!
Great support service got back to me straight away.
I've had a great experience with Return Go. It definitely needed help setting up, but did so over calls and chats. The team were super helpful and set everything up for me. Any issues I've had, I've been able to discuss on the chat. It can feel a little clunky at times, but no major issues.
Clear and easy to set-up and use. Much better than the first returns portal we tried to partner with. The help desk is always responsive and efficiently resolves any issue we have. A great service.
ReturnGO Returns & Exchanges FAQ
Answered from this app's own listing and its full review record.
Best suited for stores using Canada Post, Gorgias and Sendcloud, which it integrates with and with a budget from $147/mo.
Paid plans start at $147/month, and run to $297/month across 2 published tiers. Prices are as listed on the Shopify App Store and can change — confirm before installing.
ReturnGO Returns & Exchanges's plans are separated by features rather than by store size — none of the tiers is capped on a volume you could state up front. Compare what each step adds over the one below it rather than trying to size yourself into a tier.
On our scorecard ReturnGO Returns & Exchanges rates 69 out of 100 — solid — read from 372 merchant reviews. The developer has published replies to 5 of 372 reviews. The score reflects what the review record shows, nothing more.
406 merchants have reviewed ReturnGO Returns & Exchanges, averaging 4.9 out of 5. We hold the review history from 2020 to 2026, which is what the year-by-year chart on this page is built from.
At a glance
4.9 / 5 · 406 reviews
4.82 from 61 reviews
61 (was 85)
5 of 372 reviews
4 months
From $147/month. Free trial available.
September 14, 2020
2020 – 2026
Categories
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