Route has been incredible. As a fast-growing global business, managing logistics and customer support across multiple markets was becoming increasingly complex. Route has helped simplify that process, as well as give our customers added confidence and peace of mind. The onboarding, setup and integration process was seamless from start to finish. A special thank you to Laura, who went above and beyond to answer all of our questions, implement everything behind the scenes, and even create custom workflows tailored to our business needs. The platform itself is incredibly user-friendly, and Laura provided a thorough walkthrough to ensure we felt confident using it from day one. Highly recommend to any brand looking to elevate the post-purchase experience and scale with confidence!

We've been working with Route for package protection and returns for several months. The onboarding and integration process was seamless, their team is hands-on and responsive, and they're quick to make backend updates when needed. The claims resolution process is straightforward and easy for customers to navigate.

Route has been a lifesaver for The Protein Bakery. As a small business shipping both wholesale and retail orders across the country, issues occasionally happen in transit. Route makes the resolution process simple and stress-free for our customers while saving our team countless hours. It’s one of the best investments we’ve made to improve the shipping experience and keep our customers happy.

My team and I had such a great experience with Route (specifically from Laura, Kevin, and Cruz)! From our first meetings with them, to maintaining the app- they have been so helpful and knowledgable. We initially reached out to Route for Package Protection, and then soon after also started using Route Returns. The implementation process was so seamless. Anytime my team and I had questions, they were so quick to get us taken cared of. They have the best team and we're very happy to we started working with them! We also love how easy their platform is to navigate through!

Best insurance app on the market! I've tried several other insurance apps, and most of them were frustrating to deal with. They usually require a lot of paperwork and documentation to prove every claim, which often annoyed my customers and created unnecessary delays! Route is completely different(been using it for 2 years now) The claims process is fast, simple, and very user-friendly. Everything is streamlined, making it much easier for both merchants and customers. My customers have had a much better experience with Route, and thanks to it, we got less losses. I highly recommend Route to anyone looking for a reliable shipping protection solution. I've already recommended it to many of my friends, and they've had great experiences as well.

We have been working with route for a few years and it has been a great experience. We also just implemented their returns platform as well and the transition process was pretty seamless. Justin was very hands on with making sure our complicated returns workflows were set up and functioning correctly. Very hands on and helpful.

Route is a great solution for stores who are looking for an order insurance provider. They have a team that is always willing to help and provide solutions. Working with John, Justin, and Gaurav has been amazing.

Route has been a fantastic service for our business and we appreciate the hard work their team has put in to understand our business needs. Jordyn and Emily been great to work with so far and we look forward to working with them even more in the future.