SaleSmartly：Omnichannel chat
by SaleSmartly
5.0
(16 reviews)
Best suited for merchants running chat support across Instagram and other channels who want to consolidate conversations in one inbox.
Aggregate your omnichannel chat sessions with one interface that lets you quickly serve your custome SaleSmartly is a customer chat tool designed for Shopify store owners to help you efficiently manage customer service chat efficiency and promote business efficiency. SaleSmartly connects to the world's mainstream social media channels, such as Facebook, Instagram, WhatsApp, Line, Telegram, etc., to realize chat automation and intelligence, improve employee efficiency and customer satisfaction. SaleSmartly can also provide web chat plugins that support cross-media and multi-account aggregation. SaleSmartly is a customer chat tool designed for Shopify store owners to help you efficiently manage customer service chat efficiency and promote business efficiency. SaleSmartly connects to the world's mainstream social media channels, such as Facebook, Instagram, WhatsApp, Line, Telegram, etc., to realize chat automation and intelligence, improve employee efficiency and customer satisfaction. SaleSmartly can also provide web chat plugins that support cross-media and multi-account aggregation. more Omnichannel communication: All your multi-channel messages, in one place. Automation: Customer support in seconds instead of hours. Team collaboration: Shared chat allows teams to collaborate efficiently. Customer relationship management: Easily segment, track, and analyze customers. Data analysis: Stay on top of key support metrics and trends.
Copy from the Shopify App Store listing, unedited.Chat
Bottom line
operating cost and staff time
From $9/mo
free plan available · 2 tiers
67/100
Solid · from 16 reviews
What it does
Omnichannel communication: All your multi-channel messages, in one place.
Automation: Customer support in seconds instead of hours.
Team collaboration: Shared chat allows teams to collaborate efficiently.
Customer relationship management: Easily segment, track, and analyze customers.
Data analysis: Stay on top of key support metrics and trends.
No published plan prices
This developer does not publish plain monthly prices, so there is nothing here we can compute a plan against. Pricing is shown on the listing itself. The listing summarises it as “Free plan available”.
Pricing
Free
$9/month
67
/ 100Solid
Scored on 16 merchant reviews we hold for SaleSmartly：Omnichannel chat, across five checks. Every figure is computed from those reviews — expand any row to see the counts behind it.
Review history
2022–2026 · 16 reviews read| 2022 | 1 reviews |
|---|---|
| 2023 | 2 reviews |
| 2024 | 6 reviews |
| 2025 | 3 reviews |
| 2026 | 4 reviews |
What merchants say
5.0
6%
of reviews get an answer13%
had used it a year when they wroteRecent merchant reviews
The newest 8 of 16. Open one to read it in full, with the developer's reply where there is one.
半夜睡觉还有客户来问，之前根本接不住，现在自动回复先顶上，真香。
做独立站最怕客户跑掉，接了 SaleSmartly 后回复速度快很多，询盘明显稳了。
一开始还怕这种客服系统很复杂，结果比想象中简单，装完当天就直接用了。
这个SaleSmartly吧,其实市面上有不少同类工具。就冲他家服务好买了，太贴心了他家工作人员，我做独立站的，不知道怎么加插件，还要一堆设置的问题，给我远程操作讲解得明明白白。
salesmartly在线聊天和团队协作让内部沟通更加顺畅，ai智能客服+人工客服大大提升我们回复客户消息效率，在线翻译功能也帮助我们对接不同国家客户，非常实用这款工具。
目前调研运用到的最合适的跨境电商集合在线沟通系统。除了完美应用到Shopify独立站，还可以整合入 客服的Email、WhatsApp、Telegram、Tiktok、Facebook Message甚至VK。在线反应应用的接口，和可视化编辑进线流程搭配AI机器人。使得客服工作效率大大提升！算不上完美，但需求开发响应迅速。这个最难能可贵~~ 非常值得使用！！
SaleSmartly 这工具真心不错，让我打理 Shopify 商店的客服聊天轻松多了。它能把 Facebook、Instagram 这些社交渠道的消息都汇总到一块儿，回复客户再也不用手忙脚乱。自动回复帮我省了不少事儿，那些重复的问题都不用我亲自动手了，效率提高了不少。团队协作也变简单了，大家可以根据分工处理客户的问题，还能比较一下谁处理得更好。客户信息管理起来也方便，不用到处翻记录，一眼就能看到客户的所有互动历史。
SaleSmartly聊天插件的功能非常全面，价格也很优惠，各种组合功能让顾客体验更满意，也更让我们团队省时省心，大大提高了网站的成交单量，特别是定制类的商品
SaleSmartly：Omnichannel chat FAQ
Answered from this app's own listing and its full review record.
Best suited for merchants running chat support across Instagram and other channels who want to consolidate conversations in one inbox.
There is a free plan, paid plans start at $9/month across 2 published tiers. Prices are as listed on the Shopify App Store and can change — confirm before installing.
SaleSmartly：Omnichannel chat's plans are separated by features rather than by store size — none of the tiers is capped on a volume you could state up front. Compare what each step adds over the one below it rather than trying to size yourself into a tier.
On our scorecard SaleSmartly：Omnichannel chat rates 67 out of 100 — solid — read from 16 merchant reviews. The developer has published replies to 1 of 16 reviews. The score reflects what the review record shows, nothing more.
16 merchants have reviewed SaleSmartly：Omnichannel chat, averaging 5.0 out of 5. We hold the review history from 2022 to 2026, which is what the year-by-year chart on this page is built from.
At a glance
5.0 / 5 · 16 reviews
5.00 from 5 reviews
5
1 of 16 reviews
3 months
Free plan available
April 13, 2022
2022 – 2026
Will AI shoppers find this store?
Apps like this one convert the traffic you already have. Getting recommended by ChatGPT and Perplexity is a separate problem.
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